There are two Productivity reports: “Productivity” for hourly staff and “Productivity (Salary)” for salaried staff. Due to the sensitivity of data in the “Productivity (Salary)” report, requests should be made to Customer Care to have them added to the organization’s account.
The “Productivity (Salary)” report compares billable, non-billable, and total hours worked for a given timeframe for employees within the organization. In addition, it calculates employee pay, sales, and profit margins based on timesheets submitted by the employee. Most fields in this report calculate the same as the “Productivity” report, with the following exceptions:
- Staff must input non-billable time entries for the billable % to calculate correctly. The system does not assume they work 40 hours.
- Users must search the report according to the last payroll run to ensure it calculates correctly. The “Total Pay” is the staff annual salary broken down on a daily (8-hour) basis.
- “Provider Hourly Pay” is pulled directly from timesheets to account for staff paid an hourly rate in addition to their salary.
To download the “Productivity (Salary)” report:
- Navigate to the Insights (Reporting) module and select Report Home
- Click Staff Management on the left-hand side and then Productivity (Salary)
- Enter the Start Date and End Date or select the dates from the calendar

- Click Export
- In the “Export” pop-up, click Download to save the file locally or Go to Files to view the file in the Files module.
Click here to learn how to download the “Productivity” report for hourly staff.