ReachMe can be accessed to start a chat from the open chat  icon on the top right-hand side of CentralReach, or from the  Messages module.

To start a chat from the open chat  icon:

1. While on any module or screen in CentralReach, click the open chat  icon on the top right corner
2. Your most recent chat conversation will be displayed. Continue chatting with this contact, or proceed to step 3
3. Click the contact name on the top left corner of the chat box to switch chats and select another contact with whom you have recently chatted with
4. Click the  icon on the right-hand side of the chat box to start a new chat with a contact not listed on the drop-down
5. Enter the name of the contact you want to start a chat with or click the contact’s name on the list of Recent Conversations. You can click to create a group chat with up to 6 contacts
6. Click Start Chat
7. Start typing your message on the Type a message… field, press Enter on your keyboard or click the send  icon on the right-hand side

To start a chat from the Messages module:

1. Navigate to the Messages module and select  ReachMe
2. Click Start a Chat on the top of the left-hand side panel
3. Enter the name of the contact you want to start a chat with, or click the contact’s name on the list of Recent Conversations. You can click to create a group chat with up to 6 contacts
4. Click Start Chat
5. Start typing your message on the Type a message… field and press Enter on your keyboard, or click Send Chat

Click here to learn how to access ReachMe in CR Go.

To view your ReachMe chats in the Messages module:

1. Navigate to the  Messages module and select ReachMe
2. All of your contacts and recent chats will be displayed on the left-hand Sidebar panel
3. Click any contact name to open the chat and view the chat history