The Tasks module’s permission to manage settings (Tasks > Manage Settings) allows users to have access to the Task & Support Settings, where they can designate other users to have the “Support Administrator or Support Staff” roles to manage internal support tickets for the organization.
- The Support Staff role is intended to be assigned to users who will receive internal support tickets created by employees in the organization, pertaining to the defined modules or ticket types assigned to the user.
- The Support Administrator role is intended to be assigned to users who will have full visibility over all of the support tickets created by all employees in the organization and will have the ability to escalate tickets to CentralReach for additional support.
Once support tickets are created, users with these defined roles can view the tickets in the Support Tickets section of the Tasks module.
Click here to learn how to assign the Support Staff or the Support Administrator role to employees in your organization.