Claims will not combine if line items have different service codes, dates, or locations. In an authorization, the “Use Service Location” toggle overrides the default address that is set up in Claim Settings. Therefore, claims will not combine if an address is not the same, or if a service code does not have an address set in the appointment details.
To turn the “Use Service Location” toggle on/off:
- In an authorization, navigate to the “Authorizations” tab
- Hover over each of the grouped service codes and click the pencil icon on the right-hand side.
- In the “General” tab, select the Use Service Location toggle if all of the service codes in the authorization need it turned on.
- Or, turn the toggle off if all of the service codes need the toggle off.
- Once the service location is the same for all codes, the claims will be combined when they are generated.
Click here to learn how to bulk merge claims.
Click here to learn how to manually combine service lines on a claim.
Click here to learn how to automatically combine service lines on a claim.