Below are Sandata reason codes accepted by Indiana:
||Sandata IN Codes
|CR04: Device malfunctioned
||30: Mobile device issue
|CR07: Staff Error
||10: Caregiver error
|CR08: Client Cancel / unavailable
||20: Member unavailable
|CR09: Client Failed to Verify
||50: Member refused verification
|CR13: Service outside the home
||60: Service outside the home
For CR Mobile users that are providing services to clients using “Indiana Health Coverage Programs (IHCP),” Sandata will house all data required for Electronic Visit Verification (EVV).
Contact Sandata IN to set up credentials prior to completing appointments in CR Mobile. After receiving credentials, organizations need to contact their Account Manager to enable the necessary feature key.
Connecting CentralReach to Sandata
Click here to learn how to register for Sandata IN and to select CentralReach as your alternate EVV vendor.
Click here for the Sandata and CR Mobile checklist, for required set up and submission steps.