Sandata - CA

Electronic Visit Verification (EVV) / Sandata - CA California Reason Codes

Below are Sandata reason codes accepted by California:

Sandata CA Codes CR Codes
100: Member No Show CR18: Client No show
110: Member Unavailable CR08: Client Cancel / unavailable
120: Member Refused Verification CR09: Client Failed to Verify
130: Member Refused Service CR10: Client Refused Service
150: Caregiver Failed to Call In – Verified Services Were Delivered CR16: Staff failed to clock in
160: Caregiver Failed to Call Out – Verified Services Were Delivered CR17: Staff failed to clock out
170: Caregiver Failed to Call In and Out – Verified Services Were Delivered CR05: Staff failed to clock in/clock out
200: Mobile App Issue/Inoperable CR04: Device malfunctioned
230: Service Outside the Home CR13: Service outside the home
240: Unsafe Environment CR11: Unsafe environment

Electronic Visit Verification (EVV) / Sandata - CA Sandata California – The Ins and Outs

For CR Mobile users that are providing services to clients using “California Department of Health Care Services (DHCS),” Sandata will house all data required for Electronic Visit Verification (EVV). 

After receiving credentials, organizations need to contact their Account Manager to enable the necessary feature key.


Connecting CentralReach to Sandata

Click here to learn how to register for Sandata CA and to select CentralReach as your alternate EVV vendor.

Click here for the Sandata and CR Mobile checklist, for required setup and submission steps.