Other

Other CentralReach Maintenance Schedule FAQs

Why is CentralReach performing regular platform maintenance?

Standard maintenance is a software industry best practice. It helps software companies provide the best experience possible to their users. CentralReach is no different and we are committed to providing our customers with the best possible experience, and as such will always have regularly scheduled maintenance on our platform. CentralReach is here to support you for the long haul. We are truly excited for the horsepower, stability, and new capabilities that standard maintenance will make possible for you.

What is the maintenance window schedule?

The maintenance window may change from month to month. Changes will be communicated directly to you via email. We strive to schedule maintenance windows after hours, during times when the fewest number of users will be impacted.

What can users expect during a maintenance window?

Users may experience service disruption, being logged out, and/or platform latency during the maintenance window. We apologize for the inconvenience.

What should users do during a maintenance window?

We do not recommend users to work in CentralReach during the maintenance window. We recommend users to log out of CentralReach prior to the start time of the maintenance. If you decide to work in CentralReach during the maintenance window, we recommend that you frequently save information.

How can I find out more about platform maintenance windows?

Please reach out to your Customer Success Team for any other questions about the maintenance window schedule.

Other CR Learn: Sunsetting Course Groups and RBT Feature Key

What is changing?

In compliance with the November 1, 2019 BACB updates impacting the 40-hour RBT course and the 8-hour Supervision course, CentralReach is sunsetting legacy options in CentralReach Learn. The RBT Feature key and Course Groups will be sunset the week of October 28, 2019. A new training and onboarding solution, which includes fully-compliant courses, is the CentralReach Learning Management System.

Will this affect the RBT Feature Key?

Yes. Effective the week of October 28, 2019, the Registered Behavior Technician Feature Key in CentralReach Learn will be sunset, to protect your staff from taking out-of-date courses, and to remain in compliance with the BACB. We anticipate that the page will no longer be available to you or your staff.

Quickly deliver an all-new, engaging, and compliant 40-hour RBT course with the new CentralReach Learning Management System. You can view a demo of the course and request the course outline here.

Will this affect Course Groups?

Yes. Effective the week of October 28, 2019, the Course Groups page in CentralReach Learn will no longer work for delivering courses to your staff. Additionally, Course Group subscriptions will be canceled, current courses will be removed, and employees will no longer have access to courses they have not already started.

To provide push-button courses to your staff, tap into our new Learning Management System, with over 100+ ready-to-go CEUs and the all-new RBT training. Get started in minutes.

Other Sales Tax FAQ

Why are you now applying sales tax on my invoice?

Due to the 2018 Supreme Court decision in South Dakota v Wayfair, companies purchasing software in applicable states must apply sales tax. (Five states do not have state-level sales tax: Alaska, Delaware, Montana, New Hampshire, and Oregon).

Sales tax is required by law. Organizations who are not charged sales tax on their invoice are still responsible for use tax and will need to remit sales tax to their state/locality. In compliance with the SCOTUS decision, and because of CentralReach’s rapid growth and presence across the United States, we are taking responsibility to collect and remit government-mandated sales tax.

I’m a nonprofit, do I have to pay?

It’s wonderful that you’re doing nonprofit work! Please submit your tax exemption form to accounts.receivable@centralreach.com, so that we can get it added to your account. That way, we can ensure you are not charged sales tax.

Is there any action I need to take?

Sales tax will automatically appear on your invoices moving forward. To ensure that sales tax is accurately calculated, please ensure that your billing address is up-to-date. That address is used by our software to determine the appropriate sales tax as determined by your tax jurisdiction.

The contact we have on file for CentralReach invoices will receive an automated email from NetSuite with an invitation to the customer portal. In this customer portal, you can update billing information, download and print invoices, update your credit card information, and more.

To ensure you are taxed correctly, check the billing address on your most recent CentralReach invoice and update it in the customer portal, if needed. If your organization has not received an invitation to the customer portal, please contact your CSL for assistance.

How much will the sales tax be? Can you calculate the sales tax for me?

The sales tax is based on applicable laws in your state and locality. You may be able to estimate sales tax based on the percentage that you pay on similar goods as defined by your state and local tax authorities. As with other goods, your sales tax may change based on the laws in your state and locality. Unfortunately, due to the regular fluctuation of sales tax, we cannot estimate your sales tax.

What should I do if I do not receive my invoice?

Please contact your CSL if you do not receive your invoice via email. In the near future, we will have a customer portal where you can view your invoices in a simple, streamlined way.