CR Mobile v.2.11

Release Recap

The CR Mobile v2.11 release contains the new Settings module and updates made to sessions and Session Notes.

The following updates have been released in CR Mobile:

• The About section has been renamed to Settings. The new Settings section allows users to:
  • Reset their PIN codes
  • Enable FaceID
  • View data not yet sent to CentralReach
  • View the “About” section for the current version and OS version, as well as the username of the user that is logged in. Also links to CentralReach’s Privacy Policy, Terms of Service, and Help Center.
• The following are updates made to Session Notes:
  • Text boxes with long descriptions no longer get cut off.
  • The “Total # of units” now accurately displays units based on the “Minutes per Unit” in the service code properties.
• When opening sessions, the issue causing the application to crash for some iOS users has been resolved.
• Load time for sessions has improved.
• After logging out, the issue deactivating the “Login” button has been resolved.

Helpful Guides:

• CR Mobile’s Modules
• CR Mobile Playbooks
• How to Reset PIN Codes in CR Mobile
• How to Enable Biometrics in CR Mobile
• How to View Queued Data in CR Mobile
• Starting and Ending Appointments in CR Mobile
• Creating a Custom Section in Session Note Templates
• Session Note Templates
• Starting and Ending a Session in CR Mobile

7.9.3

Release Recap

The 7.9.3 release contains a fix to learning tree history.

The following fixes have been released in CentralReach:

• The issue preventing task analysis completed trials from appearing in Learning Tree History has been resolved. Trial history now displays data collected on Task Analysis.

Helpful Guides:

• View Learning Tree Activity
• Task Analysis

7.9

Release Recap

The 7.9 release contains new CR ScheduleAI features, updates to reports and permissions in the Insights module, and new additions to CR Mobile Session Notes.

The following new features and product improvements have been released in CentralReach:

• Below are new CR ScheduleAI features:
  • The new “Utilization Hours” section in the Run Optimization tab, allows users to optimize schedules for either “Client accepted hours” or “Authorized hours.”
  • The “Optimize Schedule by” drop-down has been moved from “Draft Schedules” to the “Optimize Schedule” section.
• The following changes have been made to reports and report permissions in the “Settings” section of the Insights module:
  • The (RCM Report > Access) and (Receivables Report > Access) permissions have been moved from the Permissions module to the Settings section of the Insights module.
  • Permissions can now be assigned to groups when adding access. The “Add Access” pop-up contains a new “Choose a group” field.
  • When adding access, the “Choose a label” field has been removed. 
  • The “Permission level” drop-down has been removed from the “Add Access” pop-up. Reports are now displayed to all users by default, and permissions are assigned based on users who can view or design reports and KPIs.
    
  • With the permission settings update, the permission level restrictions to view the following reports have also been updated:
    • Appointment Status w/ Participants
    • Authorization Summation with Date
    • Authorization Summation with Date, Region and Zones
    • Custom Cancellation Report
    • Overlapping Timesheet with Exclusions
  • CR Business Intelligence dashboards have been discontinued and replaced by the following Advanced Business Intelligence (ABI) reports:
    • Authorization Analysis
    • Cancellation Analysis
    • Claims Analysis
    • Demographics
    • Goal Summary
    • Payroll Analysis
    • Practice Summary
    • Productivity Analysis
    • RCM Analysis
    • Tasks Summary
  • The issue preventing ABI users from adding additional designer licenses has been resolved.
• The following issues in the Authorization section in the Billing module have been resolved:
  • In the “Auth Range” view, all links in the “Worked” column now direct users to corresponding billing entries for the authorization’s entire date range.
  • The calculation used for the “Pending” column has been improved for clarity. Pending amounts now display unconverted appointments for the corresponding authorization, and are no longer affected by mismatches between scheduled and worked time.
• The DDD report for clients in Arizona has been updated as per new document specifications.
• In the Scheduling module, when dragging appointments to different times within the same day, appointments display in the calendar as expected.
• Below email notification updates:
  • Notifications sent to users regarding schedule updates have been improved.
  • Emails for new appointments no longer display the date as the appointment’s start time.
• The following updates have been made to CR Mobile Session Notes:
  • Footers can now be added to Session Notes and include client information and page numbers.
  • When creating a Session Note Template, users can now enable the “Require change reason” toggle, requiring users to input reasons for editing Session Notes. All edits and reasons for editing will display in files’ history.
  • When creating Session Note Templates, users can now add “Age” to the “Learning Information” preset section using “Configure Fields.”
  • Icons for viewing, editing, or deleting Session Notes attached to timesheets have been updated for clarity. The icons will display depending on the permissions enabled.
• The new “History” tab in the Files module displays all activity made to files, such as when the file was created and edited.
• The following issues regarding Notes Templates in the Billing module have been resolved:
  • Users can now edit existing timesheets with questions from Notes Templates.
  • The issue incorrectly saving dates in the “Date value” field has been resolved.
• When changing service codes with “Requires Schedule Conversion” setting checked to authorizations with overriding claim contact information, the issue prompting the “insufficient permissions” error message has been resolved.
• The following fixes have been made in the Claims module:
  • The new “Secondary Claims” filter in the “COB” drop-down allows users to filter claims with a secondary claim.
  • The Gateway Settings screen has been redesigned to highlight required fields. When editing gateways, the Receiver, Sender, Submitter, and Journal tabs are now located within the “Edit Gateway” tab.
  • The “SFTP Settings” tab has been moved next to the “Edit Gateway” tab. When adding a new gateway, all fields within the “SFTP Settings” display. Once the gateway has been added, all fields except the User ID and Password cannot be edited.
  • Information in the Basics section of new employee profiles now syncs to the Claim Settings using “Sync from Basics” as expected.
• A CMS Place of service code 10 – Telehealth code has been added.
• Updates made to the Learn module are below:
  • The issue loading a “Learning Opportunities Per Date” graph with more than 5,000 data points has been resolved.
  • The “No child goals are eligible for use in Goal Creator” error message no longer displays under targets without child goals.
  • When changing the goal status from “In Progress” in the Goal Creator, client learning trees now reflect this change as expected.
  • When filtering the Goals List by contact or branch labels, the issue displaying the “<loading>” label has been resolved.

Helpful Guides

• How to Run Optimization
• The Optimize Schedule Section
• Assigning Permissions to the Insights Module Reports and Dashboards
• Billing Module Permissions
• Managing Designer Licenses
• Navigate Authorizations in the Billing Module
• SSO Profile Settings
• Reschedule Appointments: Drag and Drop Feature
• Set Up Notifications
• Creating a Session Note Template
• How to View File History
• Session Note Templates
• Session Notes in Timesheets
• How to Edit a Timesheet
• Create a Service Code
• Setting up a Gateway for your Clearinghouse
• Add and Edit Employee Claim Settings
• Graph Analysis Learning Opportunities Per Date
• Create a Note with Goals
• View Goals List

7.8.3

Release Recap

The 7.8.3 release contains fixes to issues logging users out of CentralReach.

The following fixes have been released in CentralReach:

• The issue causing users with multiple tabs open to be logged out has been resolved.
• After being logged out, users can refresh the page to be redirected to the screen they were on prior.
  • Please note, this does not apply when manually closing the tabs or browser.

Helpful Guides:

• Logging into CentralReach with SSO
• Logging into CR with SSO for New Users

CR Mobile v.2.10

Release Recap

The CR Mobile v2.10 release contains updates to Session Notes and NET views, and bug fixes.

The following updates have been released in CR Mobile:

• For iOS users, a pop-up displays when a new CR Mobile update is available. Users are encouraged to update the application to the most recent version.
• The issue automatically logging users out within a day has been resolved. Users will remain logged in for 30 days, unless they manually log out of the application.
• When switching providers for additional signatures on session notes, a pop-up now displays to clear previous signatures from the Session Note, allowing the new providers to input their signatures.
• The following updates have been made to the NET view:
  • For iOS users, there is no longer a delay when collecting data for forward and backwards chains in Task Analysis branches.
  • When “Count Prompts as Negative” is enabled, scores for forward and backward chains in Task Analysis branches now graph as expected.
  • “Maximum Trial Requirement” prompts now display accurate scores as expected. This applies to Percent Correct, Percent Independent, and Task Analysis branches.
  • When entering data in Score branches, the default “0” has been removed. The 0 now only displays by default if no score has been entered.
  • For iOS users collecting data for Score prompts, the keyboard now only displays digits. This prevents users from entering letters, symbols, and other invalid data.
  • For Score data types, input is now limited to seven digits.
• When uploading new profile pictures in CentralReach, images display consistently throughout CR Mobile as expected.
  

Helpful Guides:

• How to Update CR Mobile
• The Session Notes Workflow on CR Mobile
• Completing Session Notes in CR Mobile
• Index/ NET and Tree Views in CR Mobile
• Backward/Forward Chain Task Analysis
• Understanding Data Collection Types
• Learners in CR Mobile

7.8

Release Recap

The 7.8 release contains the redesigned Productivity report, improvements to the Scheduling module, contact profile updates, and Learn module updates.

The following new features and functionality have been released in CentralReach:

• The following are report updates made to the Insights module:
  • The Productivity report has been improved and redesigned to be more informative and user-friendly. The new design allows users to compare billable hours, non-billable hours, drive time, and charges collectively and individually, per manager and provider.
    • Billable and non-billable hours pull from the service code “Type” in the service code properties and no longer from service code labels.
  • In the Receivables report, links to insurance plans now direct users to the Billing screen, filtered by that plan.
  • The issue preventing users from exporting the “Service Audits” report has been resolved.
• Below are updates made to appointments in the Scheduling module:
  • In the “View my Calendar” screen, selecting the check on converted appointments redirects users with the (Timesheets > Access) permission enabled to the corresponding timesheets.
  • The issue displaying the “None of the checked appointments are eligible to be converted” error message has been resolved. Users can now navigate throughout the Scheduling module, as expected, after bulk-converting appointments.
  • When geocoding addresses throughout the platform, the issue removing the “Address Line 2” field has been resolved.
  • Users are now notified of new appointments via email as expected.
  • The (Draft Timesheets > Manage) permission no longer blocks users from converting timesheets on behalf of other employees.
• The following updates have been made to contact profiles in the Contacts module:
  • As per new Tricare requirements, a new option, “24-hour military format (HHMM-HHMM)” has been added to the “Service time format” drop-down in the “Accepted Insurances” section of contact profiles. This has been available to customers as of 08/06/2021.
    • When selecting this option and including times, the time and format are automatically entered in the “Notes” section of the service line details in the claim.
  • The “Credentials” section of the Ext. Profile has been removed to further enhance the “Licenses and Certifications” section of profiles.
  • The issue preventing some users from viewing saved activity in “Activity & Call log” has been resolved.
• When creating Notes & Form templates, the “Automatic Timestamp” option is now enabled by default.
• The following updates have been made to CR Mobile Session Notes:
  • When creating Session Note Templates, the new “Configure Fields” button allows users to select fields to include in the Client Information, Provider Information, and Appointment Information preset sections.
  • The “Configure Fields” button allows users to add the following new fields:
    • “Provider Phone Number” has been added to the Provider Information preset section.
    • “Client Phone Number” has been added to the Learner Information preset section.
  • When additional signatures are required on Session Note Templates, the “Other Signature” field can now be assigned to providers to meet the requirement. Providers can then sign their Session Notes at a later time.
  • Session Notes now populate when filtering by signature filters in the Files module. This allows users to filter Session Notes for missing signatures.
  • Session Notes are now reflected in the “Files Attached” column in the Billing module and can be filtered.
  • For iOS users, the “Save and Close” button now allows users to create and edit Session Notes, as expected.
• Below are Learn module updates:
  • A new error message notifies users when they exceed the 250 character limit in bulk-events and phase changes.
  • When navigating in and out of sessions on mobile devices, pinned target timers now sync with session timers as expected.
  • Learning trees with the “Include description” checkbox selected no longer prevent users from exporting.
  • When hovering over data points on some graphs, there are no longer duplicate prompt columns.
  • When editing learning trees and importing or removing templates, the template options now display in front of the edit screen. The buttons were previously behind the tab, which made it appear as if they were unresponsive.
• When requesting time off in the Human Resources module, clicking the backspace button in the “Total Hrs” column no longer resets the form.
• The 2022 ICD-10 diagnosis codes have been added to CentralReach. This has been available to customers as of 9/26/2021.
• Search address accuracy has been improved. When adding new geolocated addresses to profiles, in the Scheduling module, or new office locations, the populated results are now more precise to the current user’s primary office, if geolocated.
  • If the office location is unavailable or not geolocated, results are now precise to the United States. Previously, search results populated addresses from outside the country.

Helpful Guides:

• The Productivity Report
• Viewing and Downloading the Productivity Report 
• The Receivables Report
• Viewing and Downloading the Receivables Report
• Viewing the Service Audit Report
• Starting and Ending Appointments in CR Mobile
• Calendar Views and Icons
• How to Bulk Convert Appointments
• How to Geocode Existing Locations
• Set Up Notifications
• Draft Timesheets Permissions
• TRICARE Claims
• Configure the Organization’s Accepted Insurance Plans
• Include Times for All Claims
• Create an Activity Note
• Create a Note & Form Template
• Session Note Templates
• Creating a Session Note Template
• Filtering for Notes & Forms’ Signatures in the Files Module
• Session Notes in Timesheets
• How to Bulk Events and Phase Changes
• Sessions
• Exporting a Learning Tree
• Data Graph Options
• Add Tier Model Branches to a Learning Tree
• Requesting Time Off
• How to Geolocate Office Locations

CR Mobile v.2.9

Release Recap

The CR Mobile v2.9 release contains updates made to Session Notes, sessions, and the login experience.

The following updates have been released in CR Mobile:

• The version and build number of CR Mobile now display on the login screen.
• Below are Session Notes updates:
  • A new “Diagnosis Code” field has been added to the “Learner Information” preset section.
  • When creating Session Notes in CR Mobile, phone numbers and signatures now display when using the web application.
  • The issue causing the “Save & Attach” button from disappearing has been resolved. Users can consistently and reliably tap Save & Attach after selecting times.
  • Appointment times and durations are now correctly recorded in the “Appointment Summary” screen.
• The following updates have been made to sessions:
  • When entering scores, the issue incorrectly displaying the keyboard has been resolved.
  • The issue preventing Android users from entering some scores has been resolved.
  • When attempting to download sessions and connect to the internet simultaneously, CR Mobile no longer crashes for Android users.
  • All learners display in sessions as expected.
  • The application no longer crashes when users view comments.
• Performance improvements have been made to the My Learners module.
• Scrolling in the My Appointments module and NET view has been improved for a smoother, more user-friendly experience.
• To navigate to the map view, users no longer need to tap the address twice.
• When logging out, the issue in which CR Mobile crashed for some users has been resolved.
• There is no longer a delay when entering a PIN to log in.

Helpful Guides:

• Logging into CR Mobile
• How to Update CR Mobile
• The Session Notes Workflow on CR Mobile
• Completing Session Notes in CR Mobile
• ABC Data Collection in CR Mobile
• How to View Session Notifications in CR Mobile
• The My Learners Module in CR Mobile
• The My Appointments Module in CR Mobile
• Map View in CR Mobile

7.7.3

Release Recap

The 7.7.3 release contains fixes to issues preventing users from logging into and out of CentralReach, validating SSO credentials, and completing contact forms. Please note, this release will appear as 7.7.4 in the platform.

The following fixes have been released in CentralReach:

• A bug that prevented users from completing contact forms has been resolved. Contact forms with and without public links will create new users.
• The issue causing users to log out multiple times has been resolved. When clicking “Sign Out” once users will be logged out, as expected.
• After signing out, users will be logged out of all open tabs.
• For user accounts that were previously locked, they can validate SSO credentials for the first time by updating their password.
• An issue causing users to log into inactive accounts after resetting their password has been fixed. Users will no longer be associated with invalid accounts when resetting their password.

Helpful Guides:

• Known Issues and Alternative Workarounds
• Logging into CR with SSO for New Users
• Logging into CentralReach with SSO

7.7.2

Release Recap

The 7.7.2 release contains fixes to issues related to session timeout expiration.

The following fixes have been released in CentralReach:

• The issue signing users out with multiple tabs open has been resolved. Users can continue working in the active tabs until the session timeout expires or they log out.
• Users are now redirected to their last visited page after signing back into CentralReach when the session timeout expires.

Helpful Guides:

• SSO Profile Settings
• Known Issues and Alternative Workarounds

7.7.1

Release Recap

The 7.7.1 release contains fixes to login issues and a security update.

The following fixes have been released in CentralReach:

• The issue causing users to receive a “No Applications found” error message when signing in has been resolved. Users need to sign in with their previous username and password. If users forgot their previous password they should complete the “Forgot Password/ First Time User?” workflow. Please note, this includes clients and Network Providers.
• A bug that caused users’ previous usernames to become their current SSO usernames after resetting their password has been resolved. Users currently utilizing their previous CentralReach username need to enter their email address when signing in.
• The previous “EXP is in the past” and “iat is in the future” security messages have been updated to “Device clock is out of sync with the network. Please log out, correct your time and log back in.” This security message notifies users to update their clocks on all devices to ensure accurate EMR timestamps.

Helpful Guides:

• Known Issues and Alternative Workflows
• Linking Accounts with SSO
• Email Alias Workaround

CR Mobile v.2.8.0 & 2.8.1

8/27 Release Update

The CR Mobile v2.8.1 release contains an additional follow-up enhancement regarding the My Learners module. Please update to version 2.8.1 in order to view this change.

The following updates have been made with v2.8.1:

• Inactive clients are now hidden in CR Mobile.

8/25 Release Recap

The CR Mobile v2.8.0 release contains login performance enhancements and updates made to Session Notes and the My Learners module.

The following updates have been released in CR Mobile:

• Login error messages have been reformatted to be more user friendly and informative.
• A new error message notifies Android users when they are offline.
• Performance improvements have been implemented to reduce login errors and time spent logging in by downloading session data in the background or offline.
  • Users must turn on the background services on their devices for this to function properly.
• The following are Session Notes updates:
  • New fields have been added:
    • Provider Phone Number
    • Client Phone Number
    • Place of Service
  • The “Save and Attach” button is now fixed to the bottom of the screen.
  • Preset fields now display correctly in Session Note Templates.
  • When entering client or provider names, the issue closing the keyboard has been resolved.
• Past appointments now download and display in the My Appointments module as expected.
• Updates made to provider details in CentralReach now sync to the My Appointments module after refreshing, as expected.
• The following updates have been made to the My Learners module:
  • New sessions created in CentralReach now sync and display under learners, as expected.
  • For iOS users, the font size has increased in some areas of sessions, such as NET view, combined graphs, files, and video branches.
  • Learners are no longer alphabetized by case-sensitive letters.

Helpful Guides:

• Logging into CR Mobile
• Completing Session Notes in CR Mobile
• The My Appointments Module in CR Mobile
• The My Learners Module in CR Mobile

CR Mobile v.2.7

Release Recap

The CR Mobile v2.7 release introduces Single Sign On (SSO), streamlining the login experience for CR Mobile users. SSO can also be used along with Multi-Factor Authentication (MFA), for added security to CentralReach accounts. Users can enable MFA in the browser to utilize it for CR Mobile and CentralReach.

The following updates have been released in CR Mobile:

• Introducing Single Sign On (SSO), the most efficient and secure way to sign into CR Mobile. For first-time authentication, it is recommended for users to validate their credentials in CentralReach prior to signing into CR Mobile. The following new features and updates have been released with SSO for CR Mobile:
  • Single Sign On (SSO) provides the option for organizations and individual users to enable Multi-Factor Authentication (MFA) to CentralReach and CR Mobile accounts. MFA adds an extra layer of security by requiring an authenticator application or access to the validated email address when logging in. Upon logging in, users will be required to input a security code sent via an authenticator application or email.
    • Users will experience the MFA login process every time they sign out and then into their CentralReach or CR Mobile account.
  • Biometrics (Face ID or Touch ID) can be enabled when logging into CR Mobile, depending on the mobile device’s capabilities. Biometrics is used instead of the security pin and in place of the security code if MFA is enabled. If biometrics is not enabled, users will enter their PIN code when accessing the application.
  • The login screen has been enhanced to support the new SSO experience.
• Offline users can now capture geolocation at the start and end of appointments with Electronic Visit Verification (EVV) enabled.
• Android users will not receive an error message when logging in.
• The issue preventing users from logging out has been resolved.

Helpful Guides:

• CR Mobile and SSO FAQ
• Logging into CR Mobile before Validating an Email Address
• Logging into CR Mobile 
• Multi-Factor Authentication (MFA)
• Enabling and Disabling Multi-Factor Authentication (MFA) by Organization
• Setting up Multi-Factor Authentication (MFA) Individually
• Starting and Ending Appointments in CR Mobile
• Steps for Enabling Electronic Visit Verification (EVV)
• Completing Session Notes in CR Mobile

7.7

Release Recap

The 7.7 release introduces Single Sign On (SSO), streamlining the login experience for CentralReach users. Currently, SSO is only available for the CentralReach platform, Client Portal, and CR Mobile. However, in subsequent releases users will be able to gain access to all connected platforms by signing in once. SSO can also be used along with Multi-Factor Authentication (MFA), for added security to CentralReach accounts. If you are linking multiple CR Accounts using the same email, click here.

The following new features and functionality have been released in CentralReach:

• Introducing Single Sign On (SSO), a more efficient way to sign into CentralReach, CR Mobile, and the Client Portal. The following new features and updates have been released with SSO:
  • All users, providers/employees, clients, and generics will experience the same login experience and email validation process. Users need to have access to the “Primary Email” listed in their CentralReach account and will validate that email address prior to signing in.
    • Network Providers are not affected by SSO, but will need to go through the “Forgot Password / First Time User” workflow in the login page to set a password in SSO and access their accounts.
    • Once the email address has been validated, that email is registered to the users’ SSO account. If a user needs to change their email address, they will need to go through the validation process again.
      • When changing their email address, users will be notified if it is registered to another account.
    • Users can now convert contacts that do not have access to CentralReach, by selecting “Convert to User” in the Basics section of their Profile. Please note, contacts need to have a primary email and date of birth in order to be converted to a user.
    • The “Login & Access” section can only be viewed by the account owner. However, users can view login activity in the Contacts module, by adding that column to the grid. Login & Access now also directs users to their SSO settings, to manage:
      • Basic Information: includes the email address, display name, profile image, time zone, and locale.
        • Users can modify their email addresses in this section.
        • Please note, only users with the following permissions can edit contacts’ first and last names:
          • (Contacts > Manage Own Basic Info): modify their own first and last names.
          • (Contacts > Manage Employees): modify other users’ first and last names.
          • Client-Admin level: modify clients’ first and last names.
      • Security: contains the current account password and a “Password” field for users to change their passwords. Users can enable Multi-Factor Authentication (MFA) if their organization does not require it.
      • The organization account has the following additional SSO settings:
        • Company Information: includes the organization name, time zone, locale, and date format.
        • Security Settings: password expiration and session timeout can be adjusted for all users. Organizations can also enable and disable MFA.
          • Password expiration: 15 days, 30 days, 45 days, 60 days, 90 days, or 180 days.
          • Session timeout: 15 minutes, 30 minutes, 45 minutes, 60 minutes, or 120 minutes.
        • Manage Users: search for users that have validated their email address and view their profile settings. Organizations can enable and disable MFA for individual users.
    • Please note, editing SSO settings will not sync with users’ CentralReach accounts. Therefore, editing the profile image and display name will only update SSO credentials and will not change in the CentralReach profile.
  • When users forgets their CentralReach password and are locked out, they can now reset the account password, instead of contacting an account administrator.
  • The “Birth Date” and “Primary Email” fields are now automatically added to contact forms. If the “Send Welcome Email” checkbox is selected, the Birth Date and Primary Email fields are required when creating a new contact with access to CentralReach.
  • SSO has also been added to the Client Portal. Clients will experience the same login process and can enable MFA. If more than one user, such as a parent/guardian, is signing into the Client Portal, both users should have access to the email address listed in the client’s Profile.
  • Single Sign On (SSO) provides the option for organizations and individual users to enable Multi-Factor Authentication (MFA) to CentralReach accounts. CentralReach’s current Two-Factor Authentication (2FA) feature is no longer available. MFA adds an extra layer of security by requiring an authenticator application or access to the validated email address when logging in. Upon logging in, users will be required to input a security code sent via an authenticator application or email.
    • Users will experience the MFA login process every time they sign out and then into their CentralReach or CR Mobile account.

Helpful Guides:

• Preparing for Single Sign On (SSO)
• Logging into CR with SSO for New Users
• Logging into CentralReach with SSO
• Updating an Email Address
• Multi-Factor Authentication (MFA)
• Enabling and Disabling Multi-Factor Authentication (MFA) by Organization
• Setting up Multi-Factor Authentication (MFA) Individually
• SSO Profile Settings
• Managing SSO Users
• Accessing SSO Settings in the Client Portal
• SSO FAQ
• CR Mobile and SSO FAQ
• Logging into CR Mobile before Validating an Email Address
• The following help articles have been updated:
  • Logging into CR Mobile
  • Change your Password
  • How to Edit Contact Information
  • How to Create a Generic Contact Form
  • How to Create a Client Contact Form
  • How to Create Employee Contact Forms
  • Update Logout Time
  • Disable Employee Access Without Deactivating their Account
  • How to Deactivate or Reactivate a Contact
  • Manage My Client Profile
  • Navigating the Client Portal

7.6

Release Recap

The 7.6 release contains new CR ScheduleAI features and updates to the “Visit Verification” screen, timesheet conversion, and Learn module.

Release 7.6 Workflow

The following new features and functionality have been released in CentralReach:

• The following are new CR ScheduleAI features:
  • The Optimize Schedule section of the Scheduling module now has two tabs, Run Optimization and Draft Schedules.
    • The “History” tab has been renamed to “Draft Schedules.” After running optimization, users are directed to this tab to view the date range, session length, and status of each draft schedule. Users can view the appointments by provider, minimum drive time, maximum therapy hours, and balanced optimization types. Drafted appointments can be edited and the schedule can then be published within the CentralReach UI, streamlining the scheduling process.
• The Receivables and RCM reports now filter by contact label accurately.
• The following are CR Mobile Session Notes updates:
  • CR Mobile Session Notes now allow users to add additional signatures in session notes, to accommodate supervisor signature workflows. Please note, users should be on CR Mobile version 2.6 to access this feature in the application.
  • The date for session summaries in CR Mobile Session Notes now defaults to the current date.
• A new “Billing Provider” column in the “Visit Verification” screen allows users to filter entries by billing provider.
• Changes made to “Client Accepted Hours” now display in the authorization history.
• The following are updates made to timesheets conversion:
  • When bulk-converting timesheets, users with permission can now bypass validation errors, such as grace period lock.
  • Users are prevented from bulk-converting appointments with draft timesheets.
  • When editing an EVV enabled timesheet users should no longer see incorrect address validation errors.
  • A new validation error now displays to avoid submitting timesheets that have authorizations with deleted payors.
• When editing timesheets, diagnosis code pointers now populate when adding new service lines.
• The ESSC report now populates the appropriate treatment types for timesheets with “Direct” modifiers.
• The issue affecting the “Print” to PDF feature in “View My Calendar” has been resolved and is re-enabled.
• Below are updates made to the Learn module:
  • Branches in “Maintenance” mode now count as learning opportunities.
  • When creating and editing Instructional Note Templates, character limits have been implemented to prevent errors when saving.

Helpful Guides:

• CR ScheduleAI
• Requirements for CR ScheduleAI
• CR ScheduleAI Permissions
• The Optimized Schedule Section
• How to Run Optimization
• The Draft Schedules Section
• Viewing and Editing Drafted Appointments
• Recurring Appointments with an Optimized Schedule
• The Receivables Report
• The RCM Report
• Completing Session Notes in CR Mobile
• Visit Verification
• Visit Verification Filters
• How to View User Activity in CentralReach
• How to Bulk Convert Appointments
• Draft Timesheet Validation Errors
• How to Create and Edit Draft Timesheets
• How to Update a Client’s Mailing Address
• Steps for Enabling Electronic Visit Verification (EVV)
• How to Edit Clients’ Payor Information
• How to Edit a Timesheet
• The ESSC Report
• Print Schedules in Calendar View
• Session Notes in Timesheets
• Learning Opportunities and Trials to Criterion in Learn
• Create an Instructional Note Template
• Edit an Instructional Note Template

CR Mobile v.2.6

Release Recap

The CR Mobile v2.6 release contains updates made to Session Notes, a Map view module, and other bug fixes.

The following updates have been released in CR Mobile:

• The following are Session Note Template updates:
  • The issue causing Session Notes to not display in draft timesheets in CentralReach has been resolved.
  • New custom sections have been added:
    • The “Number” field allows users to answer prompts without letters or special characters.
    • The “Yes / No” allows users to answer yes-no questions.
• A “Map View” section has been added for providers to view a map of all appointment locations. Providers can select the map pin on the map to view the client, appointment time, and address. Users should have the (Map > Access) permission to view the map.
• Fixed the issue preventing learners from displaying in the My Learners module. All learners that are connected to providers will display, as expected.

Helpful Guides:

• Session Notes Workflow on CR Mobile
• CR Mobile Session Notes for Admins
• CR Mobile Session Notes for Technicians
• Session Notes Permissions
• Map View in CR Mobile
• The My Learners Module

CR Mobile v.2.5

Release Recap

The CR Mobile v2.5 release contains updates made to Session Notes, new custom sections in Session Note Templates, bug fixes, and performance improvements.

The following updates have been released in CR Mobile:

• The following updates have been made to Session Notes:
  • Session notes will only be sent to CentralReach after fully completing an appointment, which will prevent users from submitting multiple versions of the same note within an appointment.
  • Provider credentials will now populate into session notes, as expected.
  • When completing session notes with a “Session Summary” section, an error message now displays if the session summary is unavailable.
  • New custom sections have been added to Session Note Templates:
    • The “Date Picker” field allows users to select a date for the session note.
    • The “Time Picker” field allows users to select a time for the session note.
• The issue causing CR Mobile to crash when opening sessions has been resolved.
• Learning tree branches now display in Index and Tree Views.
• An issue preventing the “In Progress” status from appearing in the My Appointments module has been fixed.

Helpful Guides:

• Starting and Ending Appointments in CR Mobile
• Completing Session Notes in CR Mobile
• Session Note Templates
• Starting and Ending a Session in CR Mobile
• Index/ NET and Tree Views in CR Mobile 
• The My Appointments Module in CR Mobile

7.5

Release Recap

The 7.5 release introduces “CR ScheduleAI,” an automated solution to help organizations improve their scheduling process. This release also contains new Advanced Business Intelligence reports and updates made to Sandata, Visit Verification, CR Mobile Session Notes, and learning trees.

The following new features and functionality have been released in CentralReach:

• Introducing “CR ScheduleAI,” an automated solution in the Scheduling module to help organizations improve their productivity, maximize provider and client availability, and streamline the scheduling process. Users can run optimization, import schedules, and create draft schedules. This reduces manual work during the scheduling process while maximizing utilization and productivity. Contact your Account Manager for more information and pricing. CR ScheduleAI includes the following features:
  • A “Optimize Schedule” section has been added to the Scheduling module for users with the (Scheduling Optimization Access) permission. This section contains three tabs for users when running optimization.
    • Run Optimization: Users can filter by clients and providers, select an optimization type, date range of up to 7 days, primary office location, and session length.
    • Import Schedule: Files can be imported from the “History” tab to their CentralReach calendar to create new appointments.
    • History: View a history of schedules that were run in the “Run Optimization” tab. After running optimization, a draft schedule will be created and users can view appointments by provider and client, minimum drive time, maximum therapy hours, and balanced. Users can also upload these files in the “Import Schedule” section to create new appointments.
  • Draft schedules are created for users to view a color-coordinated schedule of existing and drafted appointments. This helps users visualize the appointments scheduled with each provider, taking into account drive time and therapy hours.
• The following new Advanced Business Intelligence dashboards have been released in the Insights module:
  • RCM Analysis: This report provides insights on payor and client responsibilities. Users can compare total gross charges to net payments, as well as different payment types over time. This is located in the Revenue Cycle Management folder.
  • Practice Summary: This report contains metrics highlighting appointment and service hour types. Multiple drill-ins to the practice’s activities are also included. This is located in the Practice Summary folder.
  • Goal Summary: This report compares clinical goals across domains, types, and statuses. Breakdowns of this categorical data help clinicians understand their practice’s clinical activities. This is located in the Clinical Analysis folder.
• The following updates have been made to the Visit Verification screen:
  • A “History” section has been added to entries in the “Visit Verification” section of the Billing module, allowing users to view all activity related to visits sent to Sandata.
  • Users can now omit a sent visit from the aggregator portal by selecting the “Omit Visit” button in the History section of the Visit Verification screen. Omitting visits in CentralReach does not delete or modify billing entries.
• Reconverting appointments from CR Mobile will now properly capture the appointment’s time zone.
• When editing EVV-enabled timesheets, users will no longer receive location errors and have to enter reason codes if the appointment was started and completed at the same location, in CR Mobile.
• Client Accepted Hours can now be captured at the service code group level in an authorization.
• Per service code rounding rules, odd-numbered units now round correctly in timesheets and draft timesheets for the “Round past halfway (half + 1)” setting.
• When refunding credit card payments, users can now bypass merchant accounts.
• When viewing appointment details in the Scheduling module, addresses and phone numbers now display for contacts based on their profile settings.
• CentralReach will now process human readable remits sent to Change Healthcare.
• The following updates and new features have been made to CR Mobile Session Notes:
  • The following updates have been made to the preset section of Session Note Templates:
    • The “Appointment Details” preset section can now include Places of Service.
    • The new “Company Header” preset section allows users to add organization logos to the top of session note templates.
  • New custom sections have been added to Session Note Templates:
    • The “Date Picker” allows users to select a date for the session note.
    • The “Time Picker” allows users to select a time for the session note.
    • The “Text Area” allows users to enter long-form text in the prompt.
  • Insurance information in Session Notes will now display the payor, plan, and subscriber number if the data is available in the authorization. If the insurance information is not in the authorization, session notes will match information in timesheets.
    • Please note, insurance information is required in authorizations to be viewed in Session Notes in CR Mobile.
• The following fixes have been made to the Learn module:
  • When creating notes and forms with progress reports and goals:
    • Goals sorted by Tree Index order in a Note/Form now correctly display the order of branches in learning trees.
  • The “Learning Opportunities per Date” graph in learning trees now displays data collected from learning trees instead of the session summary, for more accuracy.
  • Clients can now be assigned learning trees that have labels and are from library templates.
  • Sessions will continue running as expected after pausing and resuming session timers and rate and duration branches.

Helpful Guides:

• CR ScheduleAI
• The RCM Analysis Report
• Viewing the RCM Analysis Report
• The Practice Summary Report
• Viewing the Practice Summary Report
• The Goal Summary Report
• Viewing the Goal Summary Report
• How to View Sandata Visit History
• Visit Verification
• How to Omit Sandata Visits
• Time Zones in Appointments
• Steps for Enabling Electronic Visit Verification (EVV)
• Set Service Code Rounding Rules
• How to Refund a Credit Card Payment
• How to Use the ERA List and Reconcile Button
• How to Review Claim Activity
• Session Note Templates
• The Session Notes Workflow on CR Mobile
• Completing Session Notes in CR Mobile
• Session Notes Templates
• Creating a Session Note Template
• Creating a Custom Section in Session Note Templates
• Create a Note with a Progress Report
• Graph Analysis Learning Opportunities Per Date
• Adding Labels to a Learning Tree
• Assigning Courses
• Target View
• Understanding Data Collection Types

CR Mobile v.2.4

Release Recap

The CR Mobile v2.4 release includes updates to Session Notes, bug fixes, and performance improvements.

The following updates have been released in CR Mobile:

• The following updates have been made to Session Notes:
  • Saved session note information now stays even after refreshing the My Appointments screen during an appointment, as expected.
• An issue causing the application to sometimes crash when graphing Backward and Forward Chain Task Analysis targets has been resolved.
• Performance improvements and enhancements.

Helpful Guides:

• The Session Notes Workflow in CR Mobile
• Completing Session Notes in CR Mobile
• CR Mobile Session Notes for Admins
• CR Mobile Session Notes for Technicians
• Starting and Ending Appointments in CR Mobile
• Starting and Ending a Session in CR Mobile
• ABC Data Collection in CR Mobile
• Index/NET and Tree Views in CR Mobile

CR Mobile v2.3

Release Recap

The CR Mobile v2.3 release includes all-new Session Notes for CR Mobile users, completing the end-to-end workflow for 1:1 ABA therapy on the mobile application. The new Session Notes and Session Note Templates equip behavior technicians to complete their entire 97153 direct care appointments and data collection workflow right on the mobile app.

The following updates have been released in CR Mobile:

• Coming to CR Mobile subscribers, the all-new Session Note Templates, designed for direct 1:1 therapy completed online on the mobile application. The all-new Session Notes are also optionally available to complete on the browser Timesheets. To utilize this feature, organizations must have Practice Management, Clinical, and CR Mobile. After the feature is enabled, Session Note Templates can be set up in the new “Session Note Templates” section of the Learn module. Your account manager will reach out to get Session Notes enabled and set up in your account!
• Session Note Templates include the following features:
  • Users can name Session Note Templates, add descriptions, and create preset or custom sections. Sections can contain required or optional fields that allow users to input appointment details, information about clients, providers, and programs, and signatures in session notes.
  • The new preset section, “Session Summary,” can be added, allowing users to add session summaries to session notes.
  • The following permissions have been added to the “Learn” section of the Permissions module, allowing users to view, create, and delete session note templates:
    • (Session Template > Access)
    • (Session Template > Add New Templates)
    • (Session Template > Delete Templates)
  • Users with the new (Service Codes > Associate Template) permission in the “Billing” section of the Permissions module can link session note templates to service codes.
  • Once Session Note Templates are created and associated to service codes, CR Mobile users can complete Session Notes in the application.
  • After creating Session Note Templates, users can utilize Session Notes:
    • Session notes can now be added, edited, or deleted in draft timesheets and timesheets.
    • New permissions in the “Learn” section of the Permissions module allow users to create, delete, edit, and unlock session notes:
      • (Session Notes > Add Note)
      • (Session Notes > Delete Note)
      • (Session Notes > Edit Note)
      • (Session Notes > Unlock)
      • Please note, all of these permissions are enabled in the “Admin” System permission group.
    • Once a session note has been signed or associated with a billing entry, the session note will lock and cannot be edited. However, users with the following permissions enabled can remove signatures from session notes to edit and unlock them:
      • Users with the (Session Notes > Edit Note) permission enabled can edit session notes until billing entries have been associated with session notes.
      • Users with the (Session Notes > Unlock) permission enabled can edit session notes that have been linked to billing entries.
      • Edits and unlocks are recorded in the session note’s activity.
    • Once a session note has been saved, a PDF file can be exported from the Files module.
    • When downloading or printing invoices, users can input associated session notes in invoices.
• The following bug fixes have been made:
  • Incorrect targets linked to the ABC table will no longer display in CR Mobile. Targets are now only available for ABC data collection when a behavior domain is selected, as expected. Please note, this issue was not present when viewing session notes in CentralReach.

Helpful Guides:

• Session Note Templates
• Session Note Templates Permissions
• Session Notes Permissions
• Session Note Templates Checklist
• Creating a Session Note Template
• Creating a Custom Section in Session Note Templates
• Editing and Deleting Session Note Templates
• Associating Service Codes with Session Note Templates
• Session Notes in Timesheets
• The Session Notes Workflow on CR Mobile
• Completing Session Notes in CR Mobile
• CR Mobile Session Notes for Admins
• CR Mobile Session Notes for Technicians
• CR Mobile
• CR Mobile’s Modules
• The My Learners Module in CR Mobile
• Starting and Ending a Session in CR Mobile

7.4

Release Recap

The 7.4 release contains a Sandata update and fixes to the Billing and Claims modules.

The following new features and functionality have been released in CentralReach:

• When sending visits to Sandata under a single set of billing provider credentials, the list of states is now alphabetized.
• When adding an authorized service code with an overriding place of service and fee schedule selected, users can create timesheets without errors.
• The issue preventing some new organizations from viewing claims in the Claims Manager has been resolved.
• The DDD report has been updated as per new document specifications.
• When completing appointments in CR Mobile, the issue preventing some draft timesheets from being created has been resolved.

Helpful Guides:

• How to Send Claims to Sandata
• Create a Service Code
• Starting and Ending Appointments in CR Mobile
• How to Create and Edit Draft Timesheets
• Graph Analysis Learning Opportunities Per Date

CR Mobile v2.2

Release Recap

The CR Mobile v2.2 release contains performance improvements and fixes to sessions.

The following updates have been released in CR Mobile:

• The issue causing the application to crash after selecting links on the “About” screen has been resolved.
• Users without permission to view learning trees will no longer be prevented from downloading sessions created from those learning trees.

Helpful Guides:

• CR Mobile
• CR Mobile’s Modules
• The My Appointments Module in CR Mobile
• The My Learners Module in CR Mobile

CR Mobile v.2.1

Release Recap

The CR Mobile v.2.1 release contains bug fixes to the My Learners module, Appointment Details, and sessions.

The following updates have been released in CR Mobile:

• Additional participants now display in the Appointment Details.
• The following are Criteria and Prompting updates:
  • The issue preventing prompts from hierarchal criteria from appearing in Index/NET view has been resolved. Prompts will display based on users’ Criteria and Prompt Settings in CentralReach.
  • Prompts will now display correctly for forward and backward chains in sessions, as expected.
• The issue duplicating targets in the Index/NET view and session data has been resolved.
• The bug causing the keyboard to close unexpectedly in the My Learners module for Android users has been resolved.
• Minor fixes have been made to address the appearance of incorrect button formatting, missing loading animations, and clipped appointment names.

Helpful Guides:

• CR Mobile
• CR Mobile’s Modules
• The My Appointments Module in CR Mobile
• Starting and Ending a Session in CR Mobile
• The My Learners Module in CR Mobile
• ABC Data Collection in CR Mobile
• Index/ NET and Tree Views in CR Mobile

7.3

Release Recap

The 7.3 release introduces two new Advanced Business Intelligence dashboards, new reason code features, and other Billing module updates.

The following new features and functionality have been released in CentralReach:

• The following new Advanced Business Intelligence dashboards have been released to the Insights module:
  • Productivity Analysis: This report contains ratios and percentages to compare productivity over time. Users can analyze hours worked, service hours, and clients by hours worked with the number of billing entries per provider. This is located in the Staff Management folder.
  • Authorization Analysis: This report tracks authorization utilization across clients, providers, and managers and looks at upcoming expiring authorizations. This is located in the Client Management folder.
• The following is new reason codes features:
  • Reason codes can now be added to any EVV-enabled timesheet.
    • This allows users to add reason codes prior to sending to Sandata, if it is necessary for payors.
  • Users with the (Timesheets > Edit Visit Verification Timesheet) permission enabled can add and edit up to four reason codes to converted timesheets with service codes that have “Visit Verification” enabled.
  • Reason codes saved to draft timesheets can now be edited.
  • Users can delete reason codes manually added to unsaved timesheets. Once timesheets have been saved, reason codes cannot be deleted.
• The following updates have been made to the Billing module:
  • Tellus has now implemented support for the “02 – Telehealth” Place of Service. This is automatically mapped when sending claims to Tellus.
  • When adding service codes with the Service Address set to “Not Needed” to timesheets, users can now complete manually created timesheets as expected.
  • The issue hiding payor names in the “Receivables Breakdown” in the Accrued Reporting section has been resolved.
• The issue hiding employee names in the “Supervision” report has been resolved.
• The issue preventing some CR Mobile users from signing in or opening a session, if a learning tree included an image greater than 6MB has been resolved. Files are now compressed to be no larger than 6MB.
• Performance improvements have been made to the Clinical module.

Helpful Guides:

• The Productivity Analysis Report
• Viewing the Productivity Analysis Report
• The Authorization Analysis Report
• Viewing the Authorization Analysis Report
• Sandata Reason Codes
• Billing Module Permissions
• Tellus – The In’s and Out’s
• Create a Service Code
• How to Manually Create a Timesheet
• Accrued Reporting
• How to Review Timesheet Edits
• Supervision Report
• Logging in to CR Mobile
• Starting and Ending a Session in CR Mobile
• Add Tier Model Branches to a Learning Tree

7.2

Release Recap

The 7.1 and 7.2 releases have been combined and contain new additions to the “Visit Verification” screen, Sandata reason codes, the Permissions module, and geolocation.

The following new features and functionality have been released in CentralReach:

• New Sandata features are:
  • Users can now select which credentials the visits are sent to with a new “Send As” button in the Visit Verification screen. “Send As” will override the billing entries’ Claim Settings.
  • Sandata reason codes have been mapped to state-specific reason codes for Hawaii, Indiana, and Pennsylvania. Reason codes will populate relative to the service address state.
• New updates to timesheets with Electronic Visit Verification (EVV) enabled are:
  • A new permission, (Timesheet > Edit Visit Verification Timesheet), allows users to edit service codes, start and end times, and addresses in converted timesheets.
    • This permission has been added to the “Admin” System permission group and will be enabled by default. All “Custom” permission groups will have this disabled by default.
    • When editing service codes, certain actions will require a reason code, such as editing start and end times. Users can change service codes without requiring a reason code.
      • Users can change an EVV code to a different EVV code or non-EVV code. However, a non-EVV code cannot be changed to an EVV code.
    • Users with permission can now bypass authorization warnings when editing an EVV-enabled timesheet.
  • Signatures on timesheets with EVV service codes can now be edited as long as the service code requirements are met.
• Users can convert an appointment with an address containing a service code set to “not needed” without receiving permission errors. If the appointment has an address but it is not required in the service code, the appointments no longer converts with any service address.
• The following updates were made to geolocation:
  • When the new “Enable Geolocation Validation” option in the Scheduling module is enabled, users must schedule appointments with geolocated addresses when an address is selected.
    • When scheduling or editing appointments with this option enabled, users are now notified if appointment addresses are not geolocated. The appointment cannot be scheduled until the address is geolocated.
  • Latitude and longitude fields now only display coordinates for geolocated addresses and cannot be edited.
  • Organizations can now view latitude and longitude fields for geolocated office locations.
• The issue preventing some users with the (Billing > Manage Timesheets) permission enabled from viewing entries within the Billing widget of clients’ dashboards has been resolved.
• The list of custom identifiers in users’ Claims Settings is now alphabetized.
• When viewing appointment details for mobile appointments, the “Tracked Time” now identifies whether the appointment was completed in CR Mobile or CR GO.
• In Notes & Forms, the issue preventing users from searching goals in the Goal Creator drop-in has been resolved.

Helpful Guides:

• Hawaii Reason Codes
• Indiana Reason Codes
• Pennsylvania Reason Codes
• How to Send Claims to Sandata
• Visit Verification
• Schedule Validation
• Permission to Manage Employee Timesheets
• Billing Module Permissions
• Create a Service Code
• Sign Timesheet as Client or Provider
• Draft Timesheet Validation Errors
• Additional Settings
• How to Geocode Existing Locations
• Available Widgets in My Dashboard
• Setting up Client Claims Settings
• Create a Note with Goals

7.1

Release Recap

The 7.1 and 7.2 releases have been combined and introduce Sandata in Hawaii, Indiana, and Pennsylvania, and contains an enhancement to the “Draft Timesheets” screen and fixes made to Notes & Forms.

The following new features and functionality have been released in CentralReach:

• New Sandata features are as follows:
  • Users can now submit Electronic Visit Verification (EVV) data for Hawaii, Indiana, and Pennsylvania. Contact your Account Manager for more information.
• A “Prefer not to answer” option has been added to “Gender” fields.
• The spacing of fields above the “Draft Timesheets” grid has been enhanced for better user experience.
• The issue preventing processed Tellus files from moving to the “Response” folder has been resolved.
• The following updates have been made to Notes & Forms:
  • An improvement was made to note templates with multiple signature fields of the same type.
  • When creating new notes, users can now save the note after sections have been deleted
    
• Clients inputted by custom contact forms can now view the full menu within the Client Portal as expected.
• The following updates have been made to the Learn module:
  • The “Phase Change” column in the “Session Summary” now accurately displays phase changes that occurred in sessions when pulled to Notes & Forms.
  • When viewing child branches in sessions, instructional note templates imported to parent branches also populate in child branches, if they do not already have attached instructional note templates. Users can now remove imported instructional note templates by clicking the “trash can” icon.

Helpful Guides:

• Sandata Hawaii – The In’s and Out’s
• Registering for Sandata Hawaii
• Sandata Indiana – The In’s and Out’s
• Registering for Sandata Indiana
• Sandata Pennsylvania – The In’s and Out’s
• Registering for Sandata Pennsylvania
• Sandata’s Support Service Codes
• How to Edit Contact Information
• Using an Alternative EVV Vendor for Sandata
• Draft Timesheets
• CR Mobile and Tellus
• How to Edit Notes & Forms in Contacts’ Profiles
• Collecting Multiple Signatures on a Note & Form
• Create a Template with a Session Summary
• Add Tier Model Branches to a Learning Tree
• Create a Note & Form Template
• How to Create a Client Contact Form
• Navigating the Client Portal
• Starting and Ending Appointments in CR Mobile
• Create a Service Code

CR Mobile v.2.0

Release Recap

The CR Mobile v.2.0 release contains an update to appointments and other improvements related to sessions.

The following updates have been released in CR Mobile:

• If an appointment without an attached service code is started, an error message stating, “Warning: This appointment does not have a service code” will display. It is recommended to add a service code to the appointment in CentralReach prior to starting the appointment.
• The issue hiding text labels and prompts in “Index/NET View” has been resolved.
• Programs with ERR prompts no longer calculate to 100% and now calculate correctly.
• Pinned duration prompts with timers now only end once users have either stopped the timer or ended the session.
• The issue causing only the first session to be recorded in offline mode has been resolved. All sessions will now record. 

Helpful Guides:

• CR Mobile
• CR Mobile’s Modules
• The My Appointments Module in CR Mobile
• Logging in to CR Mobile
• Starting and Ending a Session in CR Mobile
• How to View Session Notifications in CR Mobile
• ABC Data Collection in CR Mobile
• Index/ NET and Tree Views in CR Mobile

7.0

Release Recap

The 7.0 release contains Sandata for Maine and updates made to contact profiles and notes.

The following new features and functionality have been released in CentralReach:

• New Sandata features are as follows:
  • Users can now submit Electronic Visit Verification (EVV) data for Maine. Contact your Account Manager for more information.
    • Please note, EVV is not yet required for ABA in Maine, but is required for the H2021 group code, physical therapy, occupational therapy, and speech therapy.
  • If an EVV billing entry is voided or deleted, users can resend that visit to Sandata to be omitted from the aggregator.
  • New state-specific reason codes, CR07 to CR18, have been added. These will populate relative to the service address state.
• The following updates have been made to contacts’ profiles:
  • A new, optional “Additional email” field has been added to clients’ profiles.
  • The “Email” field has been renamed “Primary Email” in all contacts’ profiles.
  • Users can now filter the “Draft Timesheets” grid by hovering over fields in the Client, Provider, and Service / Auth columns.
• As browser autocomplete and autofill functions sometimes cause inadvertent errors, CentralReach has improved blocking for Chrome autocomplete functionality. Users may disable autocomplete in any browser settings to completely stop all autofill-related errors.
• An issue causing some users to receive the “Note template required” error message when converting timesheets with attached notes has been resolved.
• Users can now open notes in the “Notes & Forms” widget of the Dashboard module, as expected.
• The ESSC report has been updated to reflect new requirements:
  • The “MRN” column has been moved.
  • The following modifiers can now be added to the “TreatmentType” column:
    • LO: Low
    • MO: Moderate
    • HH: High
• The following are fixes made to the Learn module:
  • When bulk copying learning tree branches or importing criteria and prompting templates, the issue of reordering prompts has been resolved. Prompts in copied branches will retain their order.
  • Users can now view combined average graphs (daily, weekly, monthly, quarterly) for all data collection branches, as expected.

Helpful Guides:

• Sandata Maine – The In’s and Out’s
• Registering for Sandata Maine
• Using an Alternative EVV Vendor for Sandata
• Sandata Reason Codes
• How to Void or Delete a Timesheet or Billing Entry
• Visit Verification
• Reason Codes
• How to Edit Contact Information
• Manage My Client Profile
• How to Create and Edit Draft Timesheets
• Draft Timesheets
• How to Turn off Autofill from a Browser
• Branch Options
• Create a Note & Form Template
• Combined Graphs
• Data Graph Options
• Available Widgets in My Dashboard
• Link a Note Template to a Service Code
• The ESSC Report
• How to Download the ESSC Report
• Release 7.0 Workflow

6.9

Release Recap

The 6.9 release contains an update to contact deactivation, a new filter in the Claims module, and Visit Verification and Draft Timesheets improvements.

The following new features and functionality have been released in CentralReach:

• As a performance enhancement, when a contact is deactivated, CentralReach will no longer store historical file access for that contact, but active contacts will still have access to those files. If the deactivated contact is reactivated, files will need to be re-shared. This update is retroactively applied to all contacts (Employee, Client, and Generic).
• A new filter in the Claims module, “Filter by [Gateway],” allows users to filter entries by gateways, such as Change, Office Ally, Tellus, and ZirMed.
• The “Status” filter under the “Visit Verification” drop-down in the “Billing” and “Visit Verification” sections of the Billing module has been renamed to “Sandata Status.”
• For Change Healthcare users, spaces have been removed from CAS segments in secondary claims.
• Updates to filters have been added to the “Visit Verification” section of the Billing module:
  • A new “Error” button was added to the grid to filter the grid for entries with errors.
  • Under “Audits,” users can now select multiple Places of Service to filter the grid.
  • When selecting a “Custom Range” on the calendar, the new “Apply” and “Cancel” buttons allow users to either filter the grid by date or exit the calendar.
• “Draft Timesheets” has been updated to reflect the “Visit Verification” screen:
  • The fonts and colors of the filters in the sidebar on the left-hand side have been enhanced for better user experience.
  • Users can scroll through multiple pages and view up to 1,000 entries per page.
  • Users can now click clients’ and providers’ names in the “Client” and “Provider” columns to be directed to their profiles.
• The following fixes have been made in the Billing module:
  • The issue preventing users from shrinking or expanding the “Sandata Status” filter in the “Billing” screen has been resolved.
  • When editing timesheets, users can now change service codes without required service locations or addresses to service codes with different requirements as expected.
  • The issue preventing users from attaching notes in timesheets, if the note was previously attached to the timesheet, has been resolved.
  • Users can now edit draft timesheets without the invalid error message stating that another user is editing the draft timesheet displaying.
• Appointments between employees no longer display the lightning bolt icon to convert appointments in the Scheduling module.
• After unchecking “Add an expiration” in the “Template Options,” note templates with “File Classification” now save as expected and remove the expiration date.
• Tasks assigned to contacts through custom contact forms now display in the Tasks module as expected.

Helpful Guides:

• How to Deactivate or Reactivate a Contact
• Connect Employees
• How to Filter by Gateway in the Claims Module
• Change Healthcare – The In’s and Out’s
• Inputting CAS Adjustment Codes
• Visit Verification
• Visit Verification Filters
• Draft Timesheets
• Viewing the Status of Visit Verification Data
• Editing Timesheets
• Edit a Service Code
• Create a Service Code
• How to Attach a Note to a Timesheet
• Upload Files to a Timesheet
• How to Create and Edit Draft Timesheets
• Converting Appointments to a Timesheet from My Calendar
• Create a Note & Form Template
• Custom Contact Forms
• Tasks Grid
• Release 6.9 Workflow Update

6.8

Release Recap

The 6.8 release introduces “CR Insights: Advanced Business Intelligence” and contains new “Visit Verification” features.

The following new features and functionality have been released in CentralReach:

• Introducing “CR Insights: Advanced Business Intelligence,” a new solution for gaining mission-critical data insights via dashboards and reports in the Insights module. Users can access and filter pre-made dashboards, and authorized designers can create custom dashboards and reports to share near real-time data with other users in the organization. Other features include:
  • A new permission, (Settings > Designer Seat Management), to allow certain users to manage report designer seats.
    • Users with designer seat access can create, customize, duplicate, delete, and share dashboards.
    • Users without designer seat access can view and filter reports that are shared to them.
  • A set of new, prebuilt, interactive dashboards that will be managed and added to over time.
  • A large set of data fields and domains to pull data from financial, operational, and clinical areas across CentralReach. Authorized designers can use these data fields to create widgets and reports in dashboards that display data in various visualizations (pie, bar chart, table, graph, trend, scatterplot, etc).
  • Interactive features for users to visualize data trends and predict what future data may look like in each dashboard.
  • Contact your Account Manager for more information.
• When submitting data to Sandata, unsupported characters will not populate in the name, client ID, and service code fields.
• In the “Visit Verification Settings” of the organization account’s profile, credentials are now separated by state.
• In the “Billing” and “Visit Verification” screens, a new “Visit Verification” filter has been added to the “Filters” sidebar to filter service codes with Electronic Visit Verification (EVV) enabled.
  • In the “Visit Verification” screen, this filter will be enabled by default.
• Updates have been added to the “Visit Verification” screen:
  • Users can now click clients’ and providers’ names in the “Client” and “Provider” columns respectively to view and edit contact information.
  • The new “Visit Verification” filter has been added to the “Filters” sidebar to filter entries by Sandata statuses.
  • When selecting a date, users can now filter the screen by:
    • Today
    • Yesterday
    • Last 7 days
    • Last 30 days
    • This month
    • Last month
    • Custom Range
• The “Restrict Early Timesheet Conversion” service code setting now validates appointment start times and time zones. Users cannot convert appointments prior to the appointment start time, if the appointment includes a service code with “Restrict Early Timesheet Conversion” enabled.
• A new optional field, “Additional Email,” allows a personal email to be added to contact profiles’ and custom forms.
• Appointment durations are now labeled, “Mobile Time:” in the Appointment Details pop-up in the Scheduling module for mobile application users.
• The following columns have been added to the “Billing” report and “Scheduling” report from the “View As Grid” section of the Scheduling module:
  • TimeZone
  • UTC Offset
  • TimeZone abbreviation

Helpful Guides:

• CR Insights: Advanced Business Intelligence
• Advanced Business Intelligence Field Mapping
• Advanced Business Intelligence Permissions
• Assigning Designer Dashboards
• Advanced Business Intelligence Dashboards
• Creating a Custom Dashboard
• Editing a Dashboard
• Duplicating and Deleting a Dashboard
• Adding Filters to Dashboards
• Adding Additional Widgets to a Dashboard
• Managing Designer Licenses
• Purchasing Additional Licenses
• Viewing Trends and Forecasts
• How to Add Credentials to Visit Verification Settings
• Visit Verification
• Visit Verification Filters
• Create a Service Code
• How to Edit Contact Information
• Email Auditing and Other Updates
• CR Mobile
• Starting and Ending Appointments in CR Mobile
• How to Download the Billing Report
• How to Download the Scheduling Report

CR Mobile v.1.7.0

Release Recap

The CR Mobile v.1.7.0 release contains updates made to the My Appointments module, sessions, and the login screen.

The following updates have been released in CR Mobile:

• Learners’ phone numbers now display in the “Appointment Details” below service locations. Users can then tap to call the phone number.
• When using CR Mobile to track appointment times, appointment durations are now labeled, “Mobile Time:” in the Appointment Details section of the Scheduling module in CentralReach.
• The issue displaying incorrect appointment durations in the My Appointments module has been resolved.
• The login screen no longer allows vertical scrolling.
• The following are Sessions updates:
  • When tapping the ABC icon in a session, the “Session Timer Not Started” pop-up now prompts users to start the session stating, “Data cannot be collected until the timer has started. Would you like to start the session timer?”
  • After tapping the bell icon to view “Session Comments,” notifications now redirect users to the specific comment.
  • The spacing between prompts in sessions has increased for better visibility.
  • Branch names now only display in a single line. Branch titles that span over a single line will display an ellipsis at the end of the line.
• The following fixes have been made for Android users:
  • The sidebar menu no longer blocks the “About” screen, allowing users to view the screen in its entirety.
  • In learning tree branches, videos now display in their original aspect ratios and no longer stretch to fit the screen.

Helpful Guides:

• CR Mobile
• CR Mobile’s Modules
• The My Appointments Module in CR Mobile
• Logging in to CR Mobile
• Starting and Ending a Session in CR Mobile
• How to View Session Notifications in CR Mobile
• ABC Data Collection in CR Mobile
• Index/ NET and Tree Views in CR Mobile

6.7

Release Recap

Behind the Curtain improvements — We’ve completed some under-the-hood product enhancements for CR Insights that pave the way for our new solution you will see in future releases.

6.6

Release Recap

The 6.6 release contains new permissions for attaching notes to timesheets, new filters for the “Visit Verification” screen, and Sandata features.

The following features and functionality have been released in CentralReach:

• When attaching notes to timesheets, users will view certain screens based on the following new Notes permissions added to the Permissions module:
  • Ability to copy an existing note/form from the timesheet screen. Copying will create a new resource which can be edited/modified and then saved.
  • Ability to select an existing note/form from the timesheet screen. Selecting an unsigned document will allow the existing note to be edited/modified from its original version and then saved.
    • Please note:
      • When users select or copy to timesheets, changes will be recorded in the “History” tab of timesheets.
      • Both permissions are enabled for all Custom groups.
• In users’ profiles, Notes will now open in full screen modals and allow users to modify “Notes & Forms.” When selecting “Cancel” prior to saving changes, a pop-up will appear to alert users to save any edits.
• A rare issue causing incorrect content to display in some notes and forms has been resolved.
• The following are Sandata updates:
  • Users can now submit Electronic Visit Verification (EVV) data for Arizona. Contact your Account Manager for more information.
    • Please note, ABA is not yet required for Arizona EVV, unless PT-77 certified providers are required to send EVV data for the H2014 group code.
    • Arizona EVV now supports the physical therapy, speech therapy, and occupational therapy groups.
  • Two client and visit codes, H2019 and T2024, have been added for organizations billing under the BHSVC group code for Colorado.
• Users with the (Billing > Manage Timesheets) permission enabled can now edit start and end times on converted timesheets with service codes that have Visit Verification enabled. Users are required to add reason codes when editing times on timesheets.
• Users can now filter the “Visit Verification” grid by hovering over fields in the Client, Provider, Location, and Service / Auth columns.
• In the “Basics” section of employee profiles and contact forms, the “Occupation” field has been renamed to “Job Title.”
• Two new BHPN Telehealth qualifiers have been added to the “Qualifier” sections of employees’ claim settings. The BHPN report has also been updated to reflect these changes.
• When sending to Tellus, providers’ Medicaid ID numbers will be sent as a primary license number. If that field is not populated, the provider’s NPI number will be sent.
• Per service code rounding rules, units now round correctly in timesheets when the appointment duration is not in whole hour increments. Appointments that are 1 hour and 30 minutes long round to 1 unit, whereas appointments that are 1 hour and 31 minutes long round to 2 units.
• When reconciling payments, the error preventing the batch payment template from being downloaded has been resolved.
• New field limits have been added to the “Pay Type” field in employees’ Pay Types to prevent data errors that could make the Payroll report fail. Users will receive an error message when exceeding the amount.
• In the Learn module, the issue preventing users from adding the maximum allowed 20 prompts per branch has been fixed.

Helpful Guides:

• Notes Permissions
• Permissions for Copying and Selecting Notes in Timesheets
• Using Notes with Timesheets
• How to Attach a Note to a Timesheet
• How to Review Timesheet Edits
• How to Edit Notes & Forms in Contacts’ Profiles
• Visit Verification
• Using Sandata for EVV
• Sandata Arizona – The In’s and Out’s
• Registering for Sandata Arizona
• Sandata and CR Mobile Checklist
• Permissions for Sandata
• Secondary Billing to Colorado Medicaid
• Viewing the Status of Visit Verification Data
• Sandata Support
• Sandata FAQ
• Using an Alternative EVV Vendor for Sandata
• Basic Employee Profile Information
• How to Edit a Timesheet
• How to Edit Contact Information
• Custom Contact Forms
• Add and Edit Employee Claim Settings
• How to Download the BHPN/ESBA Report
• Create a Service Code
• Posting Payments: Bank Deposit and Payment Reconciliation
• Applying Pay Types
• How to Download a Payroll Report
• Change Healthcare In’s and Out’s
• Create a Criteria and Prompting Template

CR Mobile v.1.6.0

Release Recap

The CR Mobile v.1.6.0 release contains an update to the “Manage Own Schedule” permission, appointment time pop-up reminders, and other sessions fixes.

The following updates have been released in CR Mobile:

• The following are CentralReach scheduling updates in the Permissions module:
  • Users without one or all of the following permissions cannot cancel appointments in CR Mobile:
    • (Settings > Manage Own Schedule)
    • (Appointments > Allow Cancelling One-Off)
    • (Appointments > Allow Cancelling Recurring)
  • The “Provider Signatures” toggle in administrator permission groups has been removed. This permission was made obsolete by respecting service code permissions related to provider and client signature requirements.
• To alleviate discrepancies between the scheduled time and actual duration of appointments, users will receive the following in-app notifications:
  • Prior to the start of an appointment, to remind users of the appointment’s start and end time.
  • At the appointment’s end time, to remind users to end the appointment.
  • If the appointment is not completed at the scheduled end time, users will receive a message five minutes past the end time.
• The following updates have been made to the My Learners module:
  • Empty messages can no longer be sent in the comments for branches in a session.
  • “Pinned View” has been moved to its own screen. Tapping on the pin icon in Index/NET view will open a new screen with users’ pinned skills.New Comments added to learning tree branches in CentralReach, while the user is logged out of CR Mobile, will now appear in “Session Comments” in CR Mobile when logging back in.
  • Empty multi-select fields in ABC Templates will not be mandatory and will be hidden in CR Mobile.
• After converting a timesheet without any exceptions, the signature timestamp will now display the correct time.
• Other minor enhancements and performance improvements.

Helpful Guides:

• CR Mobile
• CR Mobile Permissions
• Scheduling Module Permissions
• Permissions Explained
• Starting and Ending Appointments in CR Mobile
• The My Learners Module in CR Mobile
• ABC Data Collection in CR Mobile
• Starting and Ending a Session in CR Mobile

CR Mobile v.1.5.1

Release Recap

The CR Mobile v.1.5.1 release contains updates to certain permissions and other bug fixes.

The following updates have been released in CR Mobile:

• The (Schedule > Manage Own Schedule) permission is not mandatory for accessing CR Mobile.
• Appointments hidden from clients can now be viewed in CR Mobile. Users are no longer prevented from tracking time, collecting signatures, or collecting relevant geolocation information.  
• When starting an appointment with location services disabled, an alert will appear stating, “Location services off” to notify users.
• The issue causing forward and backward chains from graphing incorrect data has been resolved. Please note, the correct data was sent to the learning tree, but was displaying incorrectly on the “Details” screen.

Helpful Guides:

• CR Mobile
• CR Mobile Permissions
• Permissions Explained
• Starting and Ending Appointments in CR Mobile
• The My Learners Module in CR Mobile
• ABC Data Collection in CR Mobile
• Starting and Ending a Session in CR Mobile

6.5

Release Recap

The 6.5 release contains updates made to Sandata, the Billing module, the Files module, and learning tree branches.

The following features and functionality have been released in CentralReach:

• The following Sandata updates have been made:
  • Colorado EVV now supports the physical therapy, speech therapy, and occupational therapy group.
  • When clicking the refresh icon on the “Visit Verification” screen, the screen now displays as expected.
  • The “Visit Verification” screen now filters by “Service Location State,” as expected.
• Below are Billing module updates:
  • Credit cards are now accepted until the last day of their expiration month.
  • When submitting draft timesheets, users can select a fee schedule if the draft timesheet is created without a fee schedule linked to it.
  • When users manually create timesheets, the rare issue causing diagnosis codes to not pull from the authorization as expected has been resolved. If the timesheet does not have an authorization or an authorization linked to diagnosis codes, the timesheet will pull diagnosis codes from clients’ “Claim Settings” in their profiles.
• All references to “New” files have been removed from the Files module to allow organization’s own labels to take precedence on the screen.
• The organization’s company name now pulls from the Basics section of the organization account.
• In the Learn module, when creating criteria, only 20 prompts can be added to the “Prompting Strategies” section of the learning tree’s branch.

Helpful Guides:

• Sandata – The In’s and Out’s
• Registering for Sandata
• Sandata and CR Mobile Checklist
• Permissions for Sandata
• Secondary Billing to Colorado Medicaid
• Viewing the Status of Visit Verification Data
• Sandata Support
• Sandata FAQ
• Create a Service Code
• Visit Verification
• Credit Card Credentials
• How to Create and Edit Draft Timesheets
• Sign Timesheets as Client or Provider
• How to Manually Create a Timesheet
• Rules on Adding Diagnosis Codes to Timesheets
• Create an Authorization 
• Add a Diagnosis Code to a Client’s Profile
• Files Module Navigation Menu
• Least to Most Prompting Strategies

6.4

Release Recap

The 6.4 release contains the Sandata EVV integration that enables ABA providers billing Medicaid in Colorado to achieve compliance, a gateway update, and a timesheet fix.

The following features and functionality have been released in CentralReach:

• Introducing CentralReach’s Electronic Visit Verification (EVV) integration to Sandata, for ABA providers billing Medicaid in the state of Colorado. This integration paves the way for EVV compliance in additional states and for additional services, as more states and likely payors adopt EVV for Applied Behavior Analysis (ABA) and other disciplines. For organizations who have elected to use CentralReach’s integration with Sandata, the solution includes:
  • A “Medicaid” checkbox will appear when editing a plan in the organization’s accepted insurances. This field is required for CO EVV integration.
  • A new “Visit Verification Settings” section for organizations to input their Colorado Sandata production credentials for EVV compliance.
  • A new “Visit Verification” section of the Billing module to submit Colorado EVV appointments to Sandata for EVV compliance.
  • Additional behind-the-scenes integrations to support the collection of EVV information on CR Mobile, the input of reason codes, and the requirements of Sandata and Colorado Medicaid EVV.
• The Office Ally FTP URL has been updated to ftp10.officeally.com.
• The following updates were made to Electronic Visit Verification (EVV):
  • Appointment duration is no longer validated for EVV requirements for timesheets. EVV Reason Codes are no longer required if the duration of the appointment changes. This update complies with both CO Sandata and FL Tellus EVV requirements, and reduces effort during EVV appointment conversion.
  • When editing EVV timesheets that have already been converted, the issue prompting signature and location errors has been resolved.
• In the “Goals List” of the Learn module, the “Status” column displays goal statuses as expected.

Helpful Guides:

• Sandata – The In’s and Out’s
  
• Registering for Sandata
• Sandata and CR Mobile Checklist
• Permissions for Sandata
• Secondary Billing to Colorado Medicaid
• Viewing the Status of Visit Verification Data
• Sandata Support
• Sandata FAQ
• Configure the Organization’s Accepted Insurance Plans
• “Update FTP Settings for this Gateway” Message
• Editing Timesheets 
• How to Edit a Timesheet
• Steps for Enabling Electronic Visit Verification (EVV)
• Collecting Multiple Signatures on a Note & Form
• Goals List

CR Mobile v.1.4.0

Release Recap

The CR Mobile v.1.4.0 release contains the enhancement of client signatures now respecting service code requirements, improvements to the My Learners module, and other fixes.

The following updates have been released in CR Mobile:

• When completing an appointment, the service code will determine if a signature is required, optional, or not needed.
• An issue displaying the wrong address for users has been resolved. In the “Appointment Details” screen, the correct address will appear. Please note, this was only a UI issue and did not affect any data.
• Signatures and notes can now be retrieved after re-logging in.
• The following updates have been made to sessions:
  • Scrolling issues in the “Pinned View,” have been resolved. Tapping the “pin” opens and closes the view and selecting the “arrow” toggles the level of expansion.
  • The “Err” and “NR” response buttons will now display on appropriate skills.
  • The issue preventing users from viewing prompts has been resolved.
  • Performance improvements have been made to the Sessions list.

Helpful Guides:

• CR Mobile
• Downloading CR Mobile
• The My Learners Module in CR Mobile
• Learners in CR Mobile
• The My Appointments Module in CR Mobile
• The CR Mobile Playbook

6.3

Release Recap

The 6.3 release contains a new Draft Timesheets permission, an update to the RCM and Receivables reports, and other Billing module updates.

The following features and functionality have been released in CentralReach:

• The following updates have been made to Draft Timesheets:
  • A new permission, (Draft Timesheets > Manage), allows users to convert EVV draft timesheets with visit verification exceptions and non-EVV timesheets, in which the user is connected to the provider and client.
    • To submit draft timesheets for others, users must be connected to those contacts and have the (Timesheets > Manage Timesheets) permission enabled.
    • The (Draft Timesheets > Submit Draft) permission will now allow users to submit draft timesheets that did not have any EVV exceptions.
  • Users can now filter draft timesheets by service codes and Scheduling module labels. After filtering the “Draft Timesheets” screen, the views can then be saved as filters.
• When copying notes from past timesheets, dynamic titles and service information will populate in new timesheets as expected.
• The “Change Healthcare” column was added to the “Accepted Insurances” section of organization accounts and in the “Payors” section of clients’ profiles. This column displays payor IDs.
• The RCM and Receivables reports can now be filtered by parent and child labels.
• When managing client availability, a new “Location” drop-down displays client locations. The “Location” also displays when viewing “Availability” in clients’ Calendar Settings.
• “Principals” have been removed from client and employee checklists to help display the completeness of the contact.
• For support admins, support ticket types in CentralReach will now reflect the support case reasons in CR Community.
• Users can now add prompts to Percent Correct, Percent Independent, Task Analysis, and Score branches in a learning tree.

Helpful Guides:

• Draft Timesheets
• Draft Timesheets Permissions
• Save this View as a Filter
• Create a Saved Filter
• How to Attach a Note to a Timesheet
• Change Healthcare – The In’s and Out’s
• Configure the Organization’s Accepted Insurance Plans
• How to Edit Clients’ Payor Information
• The RCM Report
• The Receivables Report
• Manage Client Availability
• How to use CentralReach Community
• Creating and Viewing a CentralReach Support Case
• Creating and Maintaining Support Administrators
• Add Support Case Reasons
• Criterion and Prompting Templates
• Criterion and Prompting Features
• Create a Criteria and Prompting Template
• Duplicate Criteria and Prompting Templates
• Percent Independent and Task Analysis Prompts as Negative Set up

6.2

Release Recap

The 6.2 release contains new Draft Timesheet features, Billing module fixes, and updates to the Files module.

The following features and functionality have been released in CentralReach:

• The following are new Draft Timesheets features:
  • A new permission, (Draft Timesheets > Submit Draft), allows users to submit draft timesheets. Users are no longer required to have the (Billing > Manage Timesheets) permission enabled to submit draft timesheets.
  • Users can now filter draft timesheets by contact labels and service codes. After filtering the “Draft Timesheets” screen, the views can then be saved as filters.
• An issue causing incorrect content to display in some notes and forms has been resolved.
• When previewing billing entries, the “History” tab will now display the correct time zone.
• The issue applying some charges erroneously in Paragon has been resolved.
• The following are Files module updates:
  • When a note is deleted, the “Notes” tab in the billing entry will no longer improperly display the deleted note.
  • When a note or file associated with a billing entry is deleted, the deletion is recorded in contact profiles’ “Recent History” and the “History” tab when previewing billing entries associated with the notes.
• In the Learn module, the issue preventing some users from adding prompts to criteria in learning trees has been resolved. Users can add custom or pre-configured prompts in any criteria in a branch.

Helpful Guides:

• Draft Timesheets
• Draft Timesheets Permissions
• Save this view as a filter
• Create a Saved Filter
• How to Review Timesheet Edits
• How to Attach a Note to a Timesheet
• Setting Up Paragon Payment Solutions
• View and Pay Invoices From the Client Portal
• Bulk Apply Payments
• How to Delete a File
• How to View User Activity in CentralReach
• Create a Criteria and Prompting Template

CR Mobile v.1.3.1

Release Recap

The CR Mobile v.1.3.1 release contains a new “My Learners” module, an update to the Schedule module, and other enhancements.

The following updates have been released in CR Mobile:

• The Sessions module has been replaced with a “My Learners” module. This section organizes sessions by learner.
• The Schedule module has been renamed to “My Appointments”.
• In the “My Appointments” module, sessions will now download upon login by appointment for the current day, 3 days in the past, and 3 days in the future.
• When refreshing a learner’s list of sessions, sessions will reload on demand.

Helpful Guides:

• CR Mobile
• Downloading CR Mobile
• The My Learners Module in CR Mobile
• Learners in CR Mobile
• The My Appointments Module in CR Mobile
• The CR Mobile Playbook

6.1

Release Recap

The 6.1 release contains new time zone enhancements, a new contact profile option, and updates to the Billing and Scheduling modules. The following features and functionality have been released in CentralReach:

• The “Time” column now displays the time zone abbreviation in the following screens, if the entry’s time zone differs from the current user’s or browser’s time zone:
  • The “Billing,” “Draft Timesheets,” and “Timesheets” sections of the Billing module.
  • The “View as Grid” section of the Scheduling module.
• Office locations can now be geolocated in an organization account.
• A “Non-binary” option has been added to contact profiles.
• The following updates were made to timesheets:
  • Users can now navigate between multiple service lines in grouped timesheets with deleted authorizations as expected.
  • When manually creating a timesheet, the issue preventing users from adding authorizations attached to expired payors has been resolved.
• When attaching notes to timesheets from a web browser on a mobile device, modals now adjust for landscape view.
• Below are Scheduling module updates:
  • When selecting an existing address to be geocoded in an appointment, data from the second address line will pre-populate. Users can edit and delete data in “Address 2.”
  • When scheduling appointments, if the appointment time coincides with another appointment on the schedule, the overlap warning message will display the time zone of the conflicting appointment.
  • When dragging appointments in “View My Calendar,” the issue of some appointments being deleted has been resolved.
• Additional contacts categorized as “Other” will display in the “Additional Contacts/Emergency” widget in contacts’ profiles as expected. The widget will now display the “Other type” field.
• When editing a new or existing Note on a contact’s profile, the “Save,” “Preview,” and “Cancel” buttons will always be available to users. Please note, notes will no longer auto-save, but will warn users of “unsaved changes”.

Helpful Guides:

• Time Zone Selectors
• Time Zone Permissions
• Time Zones in Appointments
• How to Find a Billing Entry ID
• View as Grid
• How to Edit Contact Information
• Add Multiple Service Codes from an Authorization to an Appointment
• How to Manually Create a Timesheet
• How to Add a Payor to a Client’s Profile
• How to Attach a Note to a Timesheet
• How to Geocode Existing Locations
• View Overlapping Appointments
• Schedule Validation Authorization Error Details
• View My Calendar
• Reschedule Appointments: Drag and Drop Feature
• Add Additional Contacts to a Client Account
• Available Widgets in My Dashboard

6.0

Release Recap

The 6.0 release contains a new clearinghouse, Change Healthcare, new time zone features, and updates made to timesheets and appointments.

The following features and functionality have been released in CentralReach:

• Introducing Change Healthcare, CentralReach’s partner for electronic claims clearinghouse. With Change Healthcare, users have additional tools to support billing success, such as:
  • Real-time eligibility checks to verify insurance is valid and to request details on covered services.
  • Live claim status checks.
  • Direct support from CentralReach for claims and ERA questions.
  • Contact your account manager or email sales@centralreach.com for more information.
• The following are new time zone features:
  • When scheduling appointments, the time zone now defaults to clients’ geolocated addresses in the “Basics” section of their accounts.
    • Time zones based on geocoded service locations override manually selected time zones in appointments, if different from clients’ addresses.
  • If a service location needs to be modified, a new permission, (Appointments > Allow Edit Timezone), allows users to edit time zones in appointments.
    • Please note, this permission is enabled for all Custom groups. Users must also have (Scheduling > Access) to make edits.
• The issue preventing the “Note/Form” tab from displaying in some session notes has been resolved. Users can edit and select notes in timesheets, as expected.
• When changing a service code in a recurring appointment series to a new code with a certification restriction, certifications are now validated.
• The issue causing some notes from locking after the first save during timesheet conversion has been resolved.
• Edits made to timesheets for newer billing entries will display under the “History” tab in the Billing module and “History” in contacts’ profiles.
• When submitting new timesheets, the issue causing some users to get an “Insufficient permissions – Service Location ID” error has been resolved.
• The “Productivity (Salary)” report in the Insights module will now populate columns A and B for employees, as expected.

Helpful Guides:

• Change Healthcare – The In’s and Out’s
• Adding Users to Change Healthcare
• Change Healthcare Support
• Enrolling Payors on Change Healthcare
• Checking Client Eligibility on Change Healthcare
• Scheduling Module Permissions
• Time Zone Permissions
• Time Zone Selectors
• Time Zones in Appointments
• Geocoding Locations
• How to Update a Client’s Mailing Address
• Editing Recurring Appointments
• Add Employee Certifications
• How to Attach a Note to a Timesheet
• How to Review Timesheet Edits
• How to View User Activity in CentralReach
• Create a Service Code
• Rules on Applying Default Places of Service in Timesheets

CR Mobile v1.2.0

Release Recap

The CR Mobile v.1.2.0 release contains ABC Data Collection and enhancements to the Schedule module.

The following updates have been released in CR Mobile:

• A new ABC Data Collection feature, which includes:
  • An ABC Data Collection icon to display when a session has begun, which can be selected after the session timer has started.
  • Using existing, assigned ABC templates, users can select one or more behaviors to collect ABC data on.
    • Please note, users must create ABC templates in CentralReach prior to collecting data in CR Mobile.
  • The option to multi-select or free-type antecedents, behaviors, and consequences when tracking behaviors.
• The following enhancements have been made to the Schedule module:
  • Tap anywhere on an appointment to view the Appointment Details. Appointments will also contain start and end times when completed, as well as the length.
  • The “Appointment Details” screen now contains two tabs, “Tasks” and “Details”.
    • The Tasks tab includes Sessions and Signatures.
    • The Details tab includes the Location Type, Service Codes associated with the appointment, and Notes.
  • Appointment statuses have been added and will display either “In Progress” or “Completed” next to appointments.
  • The “Appointment Summary” screen contains Client Information, Session Details, Participants, and Summary sections.
• The issue causing the Index/NET View screen to appear empty after switching views has been resolved.

Helpful Guides:

• CR Mobile
• Downloading CR Mobile
• ABC Data Collection in CR Mobile
• The Schedule Module in CR Mobile
• Starting and Ending Appointments in CR Mobile
• The Sessions Module in CR Mobile

5.14.2

Release Recap

The 5.14.2 release contains fixes to learning trees and files.

• The following are fixes to Learning Trees:
  • Bulk-copying branches will no longer create extra copies of branches.
  • Importing goals from a library to an existing learning tree will no longer duplicate branches.
  • Copying a single branch will not create multiple copies of that branch.
  • Assigning a library template to a user will not duplicate learning trees.
• The following are Files module fixes:
  • Note templates set to automatically classify files will now classify all files as expected. Please note, this applies to past affected files, as well as new files.
  • Note templates set to automatically label files will now label all files as expected. Please note, this applies to new and existing files.
• When editing a timesheet, the issue causing the “Note template required” error message to display for some users has been resolved.

Helpful Guides:

• Navigating a Learning Tree and Clinical Tabs
• Branch Types
• Adding Branches and Branch Types to a Learning Tree
• Archiving Branches and Learning Trees
• View Goals List
• Adding Goals from Library Templates
• Notes & Forms Templates
• Types of Notes & Forms Templates
• Editing Timesheets

5.14.1

Release Recap

The 5.14.1 release contains a fix to the Scheduling module.

• When attempting to load some appointments, the error message, “Error loading appointment” will no longer display.

Helpful Guides:

• View an Employee or Client’s Calendar or Schedule
• View My Calendar
• How to Schedule a New Appointment

CR Mobile v.1.1.2

Release Recap

The CR Mobile v.1.1.2 release contains bug fixes and performance improvements.

The following updates have been released in CR Mobile:

• The issue preventing some users with iOS 14 installed from logging in has been resolved.

Helpful Guides:

• CR Mobile
• Downloading CR Mobile
• CR Mobile’s Modules

Introducing “CR Community”

Release Recap

Introducing “CentralReach Community,” a new site for CentralReach support and escalations. Now, when creating a case for CentralReach Support Staff to answer, or when escalating an existing internal ticket, designated Support Administrators will login and create a case on community.centralreach.com.

CR Community includes:

• A HIPAA compliant platform to securely protect client PHI.
• The ability for designated support admins to open a Support Case.
• A first touch response within 24 hours during the business week, including email notifications, case status updates, and more.
• The ability to view existing cases, add case comments, upload files, close cases, and reopen cases.

Helpful Guides:

• How to Use CentralReach Community
• Creating and Viewing a CentralReach Support Case
• Creating and Maintaining Support Administrators
• Add Support Case Reasons
• Open a Support Ticket
• Set Up Internal Support Staff and Administrators
• How to Turn on Support Ticket Notifications
• “Add Payor” Requests

5.14

Release Recap

The 5.14 release contains new time zone features and updates made to employee certifications, as well as appointment conversion and timesheets improvements.

The following updates have been released in CentralReach:

• The following time zone updates have been made in the Scheduling module:
  • A globe icon has been added to appointments in “View My Calendar”, that were made in a different time zone than the current user. When hovering over the icon, a pop-up will display the appointment service time and time zone.
  • When viewing “Appointment Details,” the service date and time will display the time zone abbreviation.
• Timesheet notes and forms will now open in a full screen. When adding or editing a note in a timesheet, users need to click the “Save” button to save any changes.
  • Please note, notes will no longer auto-save changes.
• Below are appointment conversion updates:
  • Users with the “Allow Conversion Modification” permission can now add new service lines to locked and unlocked timesheets and draft timesheets.
    • Please note, due to EVV restrictions, service codes with “Visit Verification” enabled cannot have service lines added or deleted.
  • Deleting a previously selected note and selecting a new note will now display the new note.
  • The issue causing both ICD-9 and ICD-10 diagnosis codes to appear simultaneously for some clients has been resolved.
• The “Reporting” module has been changed back to the “Insights” module.
• Credentials and certification improvements are as follows:
  • Users can now add the expiration date of employee certifications.
  • Descriptions are no longer required to add employee certifications.
  • The “Certificate Type” drop-down in the Contacts module filters will display the complete list of certifications found in employees’ profiles.
• The following updates were made to custom contact forms:
  • The issue prompting an error message to appear for some users when adding users through custom client contact forms has been resolved.
  • When requesting files to be uploaded in custom contact forms, files will display in the order users saw them prior to saving the form.
• When syncing appointment types and choosing “Select all employees” users will no longer receive an error message and can sync appointment types as expected.
• When manually adding a timesheet, switching a code during appointment conversion, or editing an existing timesheet, the default place of service will pull over into the timesheet.
• When editing timesheets, the issue of legacy billing notes not displaying and duplicating after each save has been resolved.
• When bulk applying payments in the Billing module, the definition of “Owed” has been corrected. The new definition is as follows, “Amount from the “Owed” column on the billing entry.”
• The issue prompting users to reselect fee schedules when creating or editing a timesheet with multiple service lines has been resolved.
• Users subscribed to the Document Management feature can access the Document Manager widgets as expected. Users with the ABC feature key enabled can also edit ABC templates.
• The issue affecting some users with the appropriate permissions from being unable to locate files across the platform has been resolved.

Helpful Guides:

• Time Zone Selectors
• Time Zones in Appointments
• Adding Service Lines to Timesheets
• How to Attach a Note to a Timesheet
• How to Add Service Lines to Timesheets
• Pop-up Modal for Notes on Timesheets
• View My Calendar
• CR Insights
• Add Employee Certifications
• Searching and Filtering
• How to Create a Client Contact Form
• Billing Module Permissions
• How to Lock and Unlock a Timesheet
• How to Create and Edit Draft Timesheets
• Steps for Enabling Electronic Visit Verification (EVV) 
• Migrate From ICD-9 to ICD-10
• Creating Appointment Types
• How to Manually Create a Timesheet
• Enforce a Place of Service in a Service Code
• Rules on Applying Default Place of Service in Timesheets
• How to Edit a Timesheet
• Bulk Apply Payments
• Fee Schedules
• How to View and Download Files
• Locate Files Attached to a Timesheet
• Upload and Classify Documents via the Document Manager Widget
• Document Management

CR Mobile v.1.1.1

Release Recap

The CR Mobile v.1.1.1 release contains fixes and performance improvements.

The following updates have been released in CR Mobile:

• The issue preventing sessions from downloading for some users upon logging in has been resolved. Sessions will now load as expected.

Helpful Guides:

• Downloading CR Mobile
• The Sessions Module in CR Mobile
• Starting and Ending a Session in CR Mobile
• Index/ NET and Tree Views in CR Mobile

5.13

Release Recap

The 5.13 release contains updates to appointment conversion, billing permissions, and other fixes.

The following updates have been released in CentralReach:

• The permission to bypass the lock grace period on service codes when converting appointments has been corrected to (Billing > Manage Timesheets), instead of (Timesheets > Manage Timesheets).
• When creating or editing an appointment to change the primary provider to a provider not included in the authorization, a warning message will appear.
• Additional participants with the (Timesheets > Manage Timesheets) permission enabled can now convert appointments.
• The error preventing users from saving changes made to time zones in some previous billing entries has been resolved. The time zone will display correctly.
• The error causing correct content to not display when a user selects an existing note and replaces it with a different note has now been resolved.
• The issue causing incorrect content to display when re-opening a note after some sections were deleted has been resolved.

Helpful Guides:

• Time Zone Selectors
• How to Edit a Timesheet
• Set Up Grace Period to Service Codes
• How to Schedule a New Appointment
• How to Edit an Appointment 
• Schedule Appointments for Employee Meetings
• Permission to Manage Employee Timesheets
• Issues Converting an Appointment

CR Mobile v.1.1.0

Release Recap

The CR Mobile v.1.1.0 release contains updates to the Sessions module.

The following updates have been released in CR Mobile:

• The following improvements have been made to the Sessions module:
  • When tapping on a data point in a graph, additional details will display, such as the:
    • Phase, date, and time the data was captured.
    • Score
  • Session branches and Instructions with attached Word, Excel, and video files can now be viewed.
• Other minor enhancements.

Helpful Guides:

• The Sessions Module in CR Mobile
• Starting and Ending a Session in CR Mobile
• Index/ NET and Tree Views in CR Mobile
• Online Training for CR Mobile
• CR Mobile Playbook

5.12

Release Recap

The 5.12 release contains a new time zone feature and other fixes.

The following updates have been released in CentralReach:

• A new timezone feature has been added to the following areas:
  • A time zone drop-down has been added next to the “Time Worked” field in timesheets and billing entries.
    • Please note, time zones will automatically default to users’ current time zones.
  • A time zone drop-down has been added next to the “Date & Time” field in “Appointment Details”. This drop-down will pre-populate with users’ current time zones.
  • When viewing appointments in “View My Calendar,” times will display in the current user’s time zone. After converting an appointment, the timesheet and billing entry will display as the service time.
  • When scheduling appointments for a different time zone, users are required to select a time zone from a list of IANA time zones.
  • Please note, in the Timesheets, Billing, and View as Grid screens, time is displayed in service time only.
• Billing and timesheets improvements, explained below:
  • When converting timesheets, new notes with a blank “Payor Responsibility” field will attach to timesheets, as expected.
  • Users can now input the same start and end times when editing timesheets, bypassing time validation warnings.
  • Payors on authorizations now populate on manually created or edited timesheets.
  • The error causing an incorrect note template to attach to a service code with more than one note template has been resolved.
• Users will no longer receive an “Insufficient Permission” error message when:
  • Adding a new service code with a required signature to a billing entry without signature requirements.
  • Converting or editing a timesheet and changing a service code to another code with different procedure information settings.
  • Converting a grouped appointment with authorized and unauthorized service codes due to conflicting claim settings.
• The following fixes have been made to the Scheduling module:
  • When converting appointments using the lightning bolt icon in View my Calendar, users will be redirected to the calendar view.
  • The error preventing edits made to recurring appointments from saving has been resolved. Users will receive an “Inactive Events” error message if the series of recurring appointments includes canceled or deleted appointments.
  • When viewing appointments on a mobile device, an “X” has been added to the “Appointment Details” pop-up for users to close the window and return to the calendar view.
• The “58 – Non-residential Opioid Treatment Facility” code has been added to all Place of Service drop-downs.
• When updating employee profiles, credentials will now save as expected.
• The error causing correct content to not display when a user selects an existing note and replaces it with a different note has now been resolved.

Helpful Guides:

• Time Zone Selectors
• Converting Appointments to a Timesheet from My Calendar
• How to Schedule a New Appointment
• How to Attach a Note to a Timesheet
• Editing Timesheets
• How to Edit a Timesheet
• How to Manually Create a Timesheet
• Provider or Client Signature Requirements
• Create a Service Code
• How to Bulk Convert Appointments
• Rate vs. Agreed Rate in the Fee Schedule
• Convert an Appointment with Multiple Codes
• Create an Authorization
• Editing Recurring Appointments
• How to Cancel an Appointment
• How to Delete an Appointment
• Place of Service Auditing
• Add Employee Credentials

CR Mobile (v. 1.0)

Release Recap

Introducing new Visit Verification features and CR Mobile (v. 1.0), to capture providers’ locations when performing services.

The following features and functionality have been released in CentralReach:

Visit Verification Enhancements

• The following are Visit Verification updates:
  • A “Visit Verification” checkbox has been added to the “Validation” section of the Basics tab in service code properties.
  • When Visit Verification is enabled in a service code, “Enforce Single Timesheet Conversion” is now automatically enabled and cannot be edited.
    • Please note, the “Enforce Single Timesheet Conversion” feature can be disabled if the service code does not have Visit Verification enabled.
  • When Electronic Visit Verification (EVV) is enabled, “Requires Schedule Conversion” in service code properties is also enabled and cannot be modified.
  • The “Location/Address” field is now required when scheduling appointments with service codes that require a service address.
  • For CR Mobile users, appointments with Visit Verification enabled in service codes will capture providers’ locations when starting and ending appointments.
• Converted timesheets with Visit Verification disabled will allow users to transfer previously captured signatures when there is a change to the service code. The ability to clear signatures from the edit page will be added in a subsequent release.
  • Please note:
    • Please note, signatures can still be cleared from the “Preview Entry” option.
    • Users need (Billing > Manage Timesheets) enabled to use this feature.

Draft Timesheets Features

• A “Draft timesheets” section has been added to the Billing module for users with the (Draft Timesheets > Access) permission. Timesheet data containing exceptions from CR Mobile, preventing a billing entry from being created, will be imported to CentralReach.
  • The following “Draft Timesheets” permissions have been added to the Billing section of the Permissions module:
    • The (Draft Timesheets > Access) permission allows users to access draft timesheets, add reason codes for identified exceptions, and save edited draft timesheets.
    • The (Draft Timesheets > Delete) permission allows users to delete draft timesheets.
  • When editing draft timesheets:
    • A “Delete Draft” button allows users with the (Draft Timesheets > Delete) permission to delete existing draft timesheets.
    • A “Submit” button allows users with the (Billing > Manage Timesheets) permission to convert draft timesheets without exceptions to timesheets.
    • An “Update Draft” button allows users with the (Draft Timesheet > Access) permission to save modifications or reason codes without submitting a timesheet.
    • When clicking the “Cancel” button, if unsaved changes have been made, a warning message will appear and allow users to save changes to the draft timesheet.
  • The following permissions in the Permissions module have been modified in relation to Draft Timesheets:
    • The (Billing > Manage Timesheets) permission will allow users to submit draft timesheets into finalized timesheets.
      • Please note, conversion can only take place when users also have (Draft Timesheets > Access) enabled.
    • The (Timesheet > Allow Conversion Modification) permission will also allow users to modify fields that would require additional permissions.
    • A “draft” icon will display when a draft timesheet has been created for an appointment.

CR Mobile (v.1.0) Application

CR Mobile is CentralReach’s Electronic Visit Verification (EVV) compliant application for providers to collect data, review scheduled appointments, and access clients’ data sheets. The new “Draft Timesheets” feature works in conjunction with CR Mobile.

• For CR Mobile users, a “CR Mobile” section has been added to the Permissions module, along with the following permissions:
  • The (Access) permission allows users to access CR Mobile.
  • The (Provider Signatures) permission allows providers to capture their signatures after completing a session.
  • Please note, these permissions need to be enabled in order for users to access the application.
• Users can complete appointments, which will automatically create a timesheet in CentralReach if no additional requirements are needed. If additional requirements are needed, a “draft timesheet” will be created.
• If enabled, Electronic Visit Verification (EVV) will collect providers’ locations during services. An error will show on a draft timesheet if the appointment’s location differs from the scheduled Place of Service.
• The following CR Mobile modules allow providers to view scheduled appointments and clients’ data:
  • The Schedule module contains past, present, and future scheduled client appointments.
  • The Sessions module contains clients’ data and non-data collection branches for tracking skill acquisition and behavior reduction goals. Providers can also use Chained TAs and minimum trial requirements.
• For more information about CR Mobile, contact your account manager.

Helpful Guides:

• Draft Timesheets
• Draft Timesheets Permissions
• How to Create and Edit Draft Timesheets
• Permissions Explained
• Create a Service Code
• Editing a Signed Timesheet
• Steps for Enabling Electronic Visit Verification (EVV)
• Tellus – The In’s and Out’s
• CentralReach and Tellus Support for EVV
• CR Mobile and Tellus
• CR Mobile
• Downloading CR Mobile
• Supported Browsers and Devices
• CR Mobile Playbook
• CR Mobile Permissions
• CR Mobile’s Modules
• Logging in to CR Mobile
• Calendar View in CR Mobile
• Starting and Ending Appointments in CR Mobile
• Starting and Ending a Session in CR Mobile
• The Schedule Module in CR Mobile
• The Sessions Module in CR Mobile
• Index/NET and Tree Views in CR Mobile
• Forgot PIN Code in CR Mobile

5.11

Release Recap

The 5.11 release contains updates to the Place of Service (POS) list and other maintenance fixes.

The following features and functionality have been released in CentralReach:

• The list containing Places of Services (POS) in CentralReach, has been updated per the CMS list, and includes the removal of the GT and 82 fields in timesheets, appointments, claims, authorizations, and fee schedules.
• Non geocoded client addresses are no longer excluded from “Find a Client” in the Scheduling module.
• The following changes have been made from the 5.8 release:
  • When selecting a session note in a timesheet, a grey circle will appear when hovering over the blue copy icon, in order to differentiate the select and copy functions.
  • The save icon and submit button on timesheets allows users to save and attach notes to timesheets.
  • When converting an appointment with multiple service lines, the same note can now be added to other service lines.
  • The issue preventing users from converting timesheets with certain diagnosis codes has been resolved.
  • When converting or editing timesheets with authorizations that differ from the organization’s default claim settings, the issue prompting permission-related error messages has been resolved.
    • Please note, this only applies to single, non-grouped service codes.
  • Appointments with service codes set to enforce custom client rates can now be converted without receiving a validation error.
  • Timesheets will now reflect the correct number of service units when editing timesheets and in the Billing screen.
  • The issue preventing Firefox users from uploading files to timesheets has been resolved.
• When uploading files, the issue duplicating new files uploaded to timesheets has been resolved.
• When generating a secondary claim, the “Parent COB Claim ID” field will populate as expected.
• An issue in which credit card payments were not being recorded correctly has been resolved.
• Learning tree branches that include combined graphs can have more than 250 characters and will load accordingly.
• The issue causing some notes to be attached to incorrect timesheets has been resolved.

Helpful Guides:

• Place of Service Auditing
• Find a Client
• Geocoding Locations
• How to Attach a Note to a Timesheet
• Link a Note Template to a Service Code
• Editing Timesheets
• How to View and Edit Authorization Settings
• How to Set Default Claim Settings as an Organization
• Enforce Rate in a Service Code
• How to Manually Create a Timesheet
• Upload Files to a Timesheet
• COB Billing: Secondary Claims
• How to View Client Payment History
• Combined Graphs

5.10

Release Recap

The 5.10 release contains improvements to the Billing module and maintenance fixes.

The following features and functionality have been released in CentralReach:

• The following improvements have been made to the Billing module:
  • When editing service lines in timesheets, the “Recalculate” button has been reinstated. The recalculate function will divide the time worked by the “Minutes per Unit” specified in the service code properties.
  • DS 5862 reports will export without generating a blank page.
  • When converting appointments, organizations without claims settings will no longer receive an object reference error message. Users can convert appointments once a contact has been added to the default claim settings in the organization’s account.
  • Modifiers will save to converted appointments when changing a service code in the appointment, or when editing the timesheet.
• Below are timesheets improvements:
  • The “Notes” drop-down in the Timesheets section of the Billing module now displays more than 20 session notes.
  • “Service Notes” and “Admin Notes” now have a 2000 character limit. For session notes, using Notes & Forms is recommended.
  • Timesheets with multiple service lines both requiring a service note cannot be submitted without a note attached.
  • When editing timesheets, the issue preventing edited notes from saving has been resolved.
  • When converting an appointment with an address, an error message will not display when a service code has a service address set to not needed. Users can then convert the appointment.
• When orphaned ERAs are applied to combined billing entries, the issue causing service line adjustments to display out of order has been resolved.
• The issue causing 500 errors or blank pages to load when opening some learning tree branches has been resolved.

Helpful Guides:

• Create a Service Code
• How to Generate a PV Form (DS 5862)
• How to Download the Billing Service Log (Service Log DS 5862)
• How to Set Default Claim Settings as an Organization
• How to Post Orphaned ERA Data in CentralReach
• How to Attach a Note to a Timesheet
• Notes & Forms
• Timesheet Service Notes
• Link a Note Template to a Service Code
• How to Edit a Timesheet
• Updating Client Addresses in the Location/Address Field
• Adding Branches and Branch Types to a Learning Tree
• Schedule Appointments for Employee Meetings
• How to Convert a Cancelled Appointment
• Place of Service Auditing
• How to Audit for Place of Service (POS) Codes

5.9

Release Recap

The 5.9 release contains a redesign of the Insights launchpad to include a new look and feel and intuitive user experience, and 5.8 fixes.

The following new features and functionality have been released in CentralReach:

• The following improvements have been made to the Insights module:
  • The “Report Home” section has been redesigned to feature 6 new reports categories and a search bar to search for available reports. The Insights dashboards are now located on the right-hand side.
  • The reporting categories have been moved to the left-hand side and consolidated to 6 new categories, such as:
    • Client Management
    • Staff Management
    • Revenue Cycle Management
    • Custom Reports
    • Clinical Analysis
    • Practice Auditing
• Payor expiration will be effective the day after the expiration date that is set in the payor settings. When creating an appointment on the same date as a payor’s expiration date, the appointment will populate the payor.
• When making edits to appointment series containing canceled or deleted appointments, the appointment status will still remain as canceled or deleted.
• When the “Patient Responsibility” field in clients’ payor details is set to “0”, the issue causing the field to display “Not on File” has been resolved. The field will display “$0.00” under the clients’ payors.
  • Please note, this issue within Notes & Forms will be fixed in a subsequent release.
• The “Merchant Key” field in organization accounts’ “Additional Settings” has been renamed to “Secure Token” to match Paragon’s credentials.
• When using CR on a browser from a mobile device in the new timesheets page, the size of windows have been adjusted to fit smaller screens and allow for session notes to be completed.
• Users with the proper permissions can access the “Supervision report”.
• The issue causing error messages related to modifiers from improperly appearing has been resolved.
• The issue preventing claim settings from populating on some billing entries has been resolved.
• The following bugs have been fixed in the Learn module:
  • In a learning tree, the “Activity” tab under “Learning Tree Options” will populate all recent activities listed by date.
  • Goals no longer duplicate when adding a “Goal Score” in the Goal Creator.
• The following are 5.8 fixes:
  • The error preventing users without the (Settings > Manage) permission from editing timesheets with rate errors has been resolved. After editing rate fields timesheets can now be saved.
  • Notes & Forms will not duplicate when auto-saving.
  • After adding a note to a billing entry, the error when saving has been resolved. Users can submit timesheets.

Helpful Guides:

• Accessing Dashboards and Reports in the Insights Module
• Viewing the Supervision Report
• Editing Timesheets
• Create a Service Code
• Service Code Modifier and Modifier Groups
• How to Schedule a New Appointment 
• How to Add a Payor to a Client’s Profile
• How to Cancel an Appointment
• How to Delete an Appointment
• How to Edit Contact Information
• Additional Settings
• How to Enable the Credit Card Updater Feature
• View Learning Tree Activity
• Create a Note with Goals

5.8

Release Recap

The 5.8 release contains new timesheet features and a Missing Geocode report.

The following new features and functionality have been released in CentralReach:

• A new permission, (Timesheets > Delete), allows users to delete converted timesheets and billing entries associated with timesheets.
  • Please note, users also need to have the (Billing > Manage Timesheets) permission enabled to delete other users’ timesheets.
• The “Edit Timesheets” screen has been modified with the following improvements:
  • Service lines are located at the top of the screen.
  • Client and claim information is contained in an expandable window on the left hand-side of the screen.
  • Files, session notes, and signatures are now at the bottom of each timesheet.
  • Service lines can be deleted using the trash can (delete) icon on timesheets not linked to an appointment, and that have multiple service lines.
  • An “Add Service Line” button was added to the top of the screen and is only visible when an unconverted timesheet is not linked to an appointment.
• Users can attach notes as files to timesheets, but files will not be converted to notes. To add files as notes, add the note template to the service code.
• When editing service lines in a timesheet, the Recalculate button next to the “Units of Service” field will temporarily be removed until a subsequent release.
• The following fixes have been made to the Contacts module:
  • When searching for contact labels, the error causing deleted labels to display in search results has been resolved.
  • Clients’ profile pictures can now be updated without errors.
• The following updates have been made to the Scheduling module:
  • A new report, Missing Geocode, lists clients’ addresses that are not geocoded or do not contain an address in appointments.
    • Please note, appointments populated in the report must include service codes with the “Service Address” field in the Validation section of service code properties set to “Required”.
  • A “check mark” icon will display when an appointment is fully converted.
  • The “convert” lightning bolt icon will display when any service codes in the appointment have not been converted.
• The following fixes have been made to service code properties:
  • The “Save and add another” button has been fixed to prevent service codes from being disassociated with session notes when selected.
  • When the “Lock Grace Period” field is saved as empty, it will display as expected.
• The Licenses & Certifications list in users’ profiles is now alphabetized.
• ERA payment entries are now sorted by descending time, matching the billing claim order. This will not affect how copays are applied.
• When selecting office locations from the Appointment Details screen, it will not prompt to be geocoded.
• The issue when editing a billing entry and selecting “Cancel” or “Submit” that returns users to the Timesheets section instead of the Billing section will be fixed in a subsequent release. For now, click the back arrow on the browser twice after selecting “Submit” or “Cancel.”
• The issue causing some notes to not associate with timesheets has been resolved. Please note, if the note that was previously attached to a timesheet was deleted by a user afterwards it will still appear as if the note is missing from the timesheet
• When switching between multiple note templates in a timesheet, users will no longer receive an error message.
• An issue causing auto-save to produce error messages during the completion of a note has been resolved.
• The system previously allowed users to attempt saving a note with required fields. This has now been resolved and the save option is no longer available for notes that have missing required fields.

Helpful Guides:

• Billing Module Permissions
• Permissions Explained
• Permission to Edit Timesheets
• Editing Timesheets
• Editing a Signed Timesheet
• Timesheets Improvements
• How to Manually Create a Timesheet
• Permissions to Manage and Delete Employee Timesheets
• How to Void or Delete a Timesheet or Billing Entry
• Upload Files to a Timesheet
• Adding Service Lines for an Appointment
• Best Practice Workflow to Add New Service Lines to Appointments
• The Missing Geocode Report
• Create a Service Code
• How to Schedule a New Appointment
• How to Bulk Convert Appointments
• Connect Clients to Employees
• Link a Note Template to a Service Code
• Add Employee Certifications
• View and Edit Contact Labels Via the Contacts Module Grid
• How to Use the ERA List and Reconcile Button
• Add Notes and Copayments to Billing Entries from the ERA List

5.7.12

Release Recap

The following updates have been released in CentralReach:

• The Place of Service field in a claim will now contain the leading “0” for locations 1-9 in the Claims Manager. The Place of Service will also keep the leading “0” when being sent to clearinghouses.
• A new column, “MRN,” has been added to the ESSC – Easter Seals report in the Billing module for Telehealth claims. The MRN column contains the insured ID for the payor on the corresponding billing entry.

Helpful Guides:

• Setting up a Gateway for your Clearinghouse
• Claim Processing Clearinghouse Enrollment and Set up
• Verify that Claims are Reaching the Clearinghouse
• Waystar (Zirmed) – The In’s and Out’s
• Office Ally – The In’s and Out’s
• How to Set Default Claim Settings as an Organization
• How to Download the Claims Report
• How to Download the ESSC Report
• Creating New Service Codes for Telehealth
• Setting Up Modifier Groups for Telehealth

5.7.5

Release Recap

The following updates to the RCM and Receivables reports have been released in CentralReach:

• The RCM and Receivables reports will now display client names instead of client IDs.
• Insurance plans have been added to the RCM and Receivables reports when drilling down by payor.
• Performance issues affecting the Receivables report have been resolved.
• Additional export fields have been added to the Receivables report.

Helpful Guides:

• The RCM Report
• The Receivables Report
• Viewing and Downloading the RCM Report
• Viewing and Downloading the Receivables Report
• The RCM and Receivables Reports

5.7.3

Release Recap

New features and product improvements have been released in CentralReach:

• See below for the following fixes pertaining to credit cards:
  • Users with read-only access are now unable to modify clients’ primary credit cards.
  • Notes and nicknames associated with credit cards can now be viewed and updated when selecting “Details” under a credit card in the Payors screen.
  • When adding a new credit card payor, the correct name will now display in the Billing screen.
• When bulk removing labels from billing entries, labels that were not previously applied and have not been removed, will not be recorded in the “History” tab.
• When converting appointments into timesheets, the error preventing the “Default Service Location” in service code properties and “Place of Service” in timesheets to display on the timesheet has been resolved.
• Appointment availability in the Client Portal will now reflect the appointment availability settings in the organization’s account.

Helpful Guides:

• Connect Clients to Employees
• How to Add a Credit Card to a Client’s Profile
• Change a Payor from the Billing Screen
• Converting Appointments to a Timesheet from My Calendar
• How to Bulk Convert Appointments
• How to Apply Bulk Labels to Billing Entries
• Set up Availability in the Client Portal

5.7

Release Recap

New features and product improvements have been released in CentralReach:

• The following addition has been implemented to the geocoding feature:
  • Existing client locations will be geocoded when scheduling a new appointment through the Scheduling module. A new pop-up, “Confirm Location,” will display when entering existing client locations with addresses that are not automatically geocoded.
    • Addresses can be manually entered in the new pop-up, but will only be geocoded if latitude and longitude values have been entered.
• The following updates have been made to the Billing module:
  • Invoices will now display the correct due date selected by the user.
  • The issue causing miscalculations of authorization units in the Authorizations grid has been resolved. The correct total of authorization units will now display based on converted and scheduled appointments.
  • When filtering payments by a single client, the error voiding all payments involving multiple clients has been resolved.
  • When applying bulk payments, users can now select different credit cards other than the primary card.
• The issue preventing users from bulk-applying labels in the ERA Reconciliation screen has been resolved. Labels will now be added to entries.
• The “Balance (first billed)” category in the Billing Overview widget of clients’ dashboards has been changed to “Balance.” The Receivables aging is now based on dates of service.
• When applying the billing “Payor” filter in the Contacts module, the search results will now include the complete list of payors that meet the searched criteria, allowing more results to be displayed.
• The following fix has been made to the Learn module:
  • Custom goals added via the Goal Creator will now appear in clients’ learning trees.

Knowledge base articles & user guides:

• Geocoding Locations
• How to Geocode Existing Locations
• How to Create an Invoice
• Bulk Apply Payments
• How to Use the ERA List and Reconcile Button
• Available Widgets in My Dashboard
• Customizing Widgets
• How to Bulk Void Payments
• Create a Template with Goal Creator
• Create a Note with Goals

5.6

Release Recap

New features and product improvements have been released in CentralReach:

• New reports and a clinical dashboard have been added to the Insights module:
  • Introducing the new clinical dashboard, “Goal Summary.” Users can now organize and manage the amount and types of goals for each client.
  • The Sales report has been redesigned and renamed to the RCM Report. Please note, Sales Adjustments and Bad Debt/Write-offs are no longer considered payments in the “Paid” column of the report. The report is accessible from the Billing and Insights modules.
  • The Receivables report has been redesigned to include net, outstanding, over payments, and aging buckets to 365+ days. The report is accessible from the Billing and Insights modules.
  • The Sales and Receivables options in the Billing module have been renamed to “RCM Report (Formerly Sales)” and “Receivables Report.”
  • The “Receivables > Access” and “Sales > Access” permissions have been changed to “Receivables Report > Access” and “RCM Report > Access.”
  • A download button has been added to all Insights dashboards. All data contained in each dashboard can be exported and downloaded to your computer.
• A new geocoding service has been implemented to validate service locations, in relation to visit verification:
  • Latitude and longitude coordinates are now added when adding, editing, and updating calendar locations from the Contacts and Scheduling modules.
  • Addresses added to the “Basics” section of clients’ Profiles and “Calendar Locations” in their profile Settings can be geocoded. When scheduling appointments with saved addresses, the locations will already be geocoded.
  • When entering a new location address while scheduling an appointment in the Scheduling module, a search feature was added so that multiple addresses will populate in the search results. Once the proper location address is selected, it will be geocoded.
• The issue preventing signatures from capturing on mobile devices has been resolved.
• The error causing hidden employees to appear when searching in the Client Portal’s Messages module has been resolved. Hidden employees will not appear in searches and cannot be messaged.
• Only users with “Client-admin” permission can view the “Basics” section of clients’ facesheets. Providers with “Read-Only” access can now only view the client’s name and ID on their facesheet.
• Organizations with previously copied Contact Forms’ links containing a “2” in the URL will redirect users to members.centralreach.com. Please note, this will not affect all organizations. Click here to learn how to resolve this issue.
• The following fixes have been made to the Learn module:
  • Course completion reports will now display users’ correct progress.
  • The issue preventing copied and pasted text from saving when editing branch descriptions and Instructional Note Templates has been resolved. Learning tree text boxes, such as Instructional Notes, descriptions, and Note Details will save text that has been copied and pasted.
  • A fix was implemented to Criterion Templates, allowing the transition from the Baseline status to the Intervention status to save when creating Baseline Criteria.
  • When adding a new branch to a short term goal in a learning tree and selecting the “Combined graphs” Data Type option, targets will now populate when creating Combined branches.

Knowledge base articles & user guides:

• The Goal Summary Dashboard
• Viewing the Goal Summary Dashboard
• The Receivables Report
• Viewing and Downloading the Receivables Report
• The RCM Report
• Viewing and Downloading the RCM Report
• Downloading a Dashboard
• Learn More About the Insights Dashboards
• Request Access to CR Insights’ Advanced Reports and Dashboards
• Permissions Explained
• Geocoding Locations
• Updating Client Addresses in the Location/Address Field
• How to Update a Client’s Mailing Address
• Create a Criteria and Prompting Template
• View and Send Messages
• Connect Clients to Employees
• Edit an Instructional Note Template
• Navigating a Learning Tree and Clinical Tabs
• Combined Graphs

5.5.2

Release Recap

The following updates and product improvements have been released in CentralReach:

• New fixes to the “Supervision” report, as detailed below:
  • The “Label: Direct (hours)” and “Label: Supervision (hours)” columns have been updated to “Label: Direct” and “Label: Supervision.”
  • When filtering the report by a contact label, the error displaying contacts without the contact label has been resolved. Users without a desired contact label will not appear when viewing the report.
  • A fix was implemented to prevent deleted and canceled appointments from being calculated in the “Scheduled” column.
• The issue causing an error message to appear when creating tasks through an ERA has been resolved. Users will not receive an error message when successfully saving tasks.
• In the “Services” section of the claims editor, an “Ordering Provider” tab has been added under “Service Lines,” and when the 837p export is completed.
• When adding unauthorized service codes to appointments, the error causing the Place of Service to erase from the appointment has been resolved.
• A fix has been made to the blackout date preview icon in the “Accepted Insurances” screen, displaying incorrect dates. When hovering over the calendar icon, it will now display the correct blackout dates.
• Appointments with an authorized service code used more than once will now save.
• The following updates have been made to the Learn module:
  • In a Session, all unseen comments, comments more than one week old, and the last 10 comments will now be displayed.
  • Custom goals added via the Goal Creator will now appear in clients’ learning trees.

Knowledge base articles & user guides:

• Supervision Report
• How to Use the ERA List and Reconcile Button
• How to Manually Combine Service Lines on a Claim
• How to Set Up Blackout Dates
• Enforce Place of Service in a Service Code
• Edit Client appointment Authorization Codes
• Add Multiple Service Codes from an Authorization to an Appointment
• How to Edit an Appointment
• Add and View Comments in a Session
• Create a Template with Goal Creator
• Create a Note & Form Template

5.5

Release Recap

The following updates and product improvements have been released in CentralReach:

• New scheduling features and permissions, as further detailed below:
  • Certifications that have been added to providers’ Profiles can now be linked to fee schedules in the Service Codes screen. This can be used to restrict users from scheduling appointments with providers that do not have the correct credentials for a service.
  • A new permission, (Appointments > Override Required Credentials), allows users to override schedule warnings when scheduling appointments for providers without the correct credentials for a service.
    • Please note, this permission is added to the Custom permission group, and is enabled by default. Users with this permission disabled will receive a warning message and cannot save appointments when trying to schedule appointments with providers whose credentials do not meet the requirements for the service(s) provided.
  • Service codes can now be linked to a Place of Service in the Authorizations screen. The existing permission, (Appointments > Override Authorization Limits), also allows users to bypass Place of Service requirements when scheduling appointments.
    • Please note, this permission is added to the Custom permission group, and is enabled by default. Users with this permission disabled will receive a warning message and cannot save the appointment when trying to schedule an appointment for a client that has reached authorization limits or that has a service code with Place of Service requirements.
  • Organizations can now set blackout dates for individual payors in the Accepted Payors screen to block specific days from being scheduled for clients.
    • Users can bypass blackout date restrictions in an Authorization. When enabled, appointments linked to specific authorizations can be scheduled on blackout dates.
    • Please note, users who are unable to bypass these restrictions will also be unable to schedule single and recurring appointments on blackout dates.
• The following updates were made to the ESSC billing export to comply with the new industry standard:
  • The CPT Code column title was updated to “CPT_Code.”
  • New columns, ClientName and StaffName, have been added and will display names as “First Last.”
  • The date and time formats in the ServiceFrom and ServiceTo columns will now be displayed as “m/d/yyyy” and “hh:mm:ss AM/PM.” 
  • A new column, ServiceDuration, displays the time of service in minutes. 
  • The TreatmentType column will now display the word for the corresponding modifier in the first position of the group. 
• The issue on the Billing screen in mobile view, preventing users from signing below the line in the signature capture box, has been resolved. The entire signature capture box can now capture a signature and will not display an error message or erase a signature.

Knowledge base articles & user guides:

• Scheduling Permissions
• Add Employee Certifications
• Set Employee Credential Requirements in Service Codes
• Create an Authorization
• Enforce a Place of Service in a Service Code
• How to Set Up Blackout Dates
• How to Download the ESSC Export Report
• Auditing Client/Provider Signatures

5.4

Release Recap

The following updates and product improvements have been released in CentralReach:

• New scheduling features and permissions, as further detailed below:
  • A new permission, (Appointments > Schedule Overlapping Appointments), allows organizations to restrict users’ abilities to schedule multiple clients at the same time.
    • Please note, this permission is added to the Custom permission group, and is enabled by default. Users with this permission disabled, will receive a warning message and cannot save appointments, when trying to schedule appointments for multiple clients.
  • A new permission, (Appointments > Override Authorization Limitations), allows organizations to prevent users from scheduling appointments beyond clients’ authorization limits.
    • Please note, this permission is added to the Custom permission group, and is enabled by default. Users with this permission disabled, will receive a warning message and cannot save appointments, when trying to schedule an appointment for a client that has reached authorization limits.
• When selecting the Overlapping filter in the View As Grid screen in the Scheduling module, the error causing non-overlapping appointments to display as overlapping, has been resolved.
• The error preventing users from searching Principals in the Authorizations section of the Billing module, has been resolved.
• Organizations can now add a guarantor, the financially responsible party for a client’s services, to clients’ profiles. This field has been added for future use.
• When entering a new credit card in the Payors section of clients’ profiles, credit card entry fields will be validated prior to saving. The credit card must contain the following credentials, or users will receive a validation warning message:
  • The following fields need to have a value added, in order to save the credit card, Card Type, Name on Card, Number, Security, Expiration
  • A value between 15-16 characters, depending on the type of card
  • A valid expiration date, containing a two digit month and four digit year
• A fix was implemented to Goal Creator, to prevent data points collected from notes, from showing incorrect percentage values.
  • For example, a score of 6/10 will display as 60%, instead of 100%
• Score branches containing prompting procedures can now be graphed without selecting a prompt.
• When selecting the print icon in an individual Session Summary, the Learning Opportunities Per Session section will now show the correct information in the print screen, that is in the Session Summary screen.

Knowledge base articles & user guides:

• Scheduling Module Permissions
• View Overlapping Appointments
• View as Grid
• Managers, Principals, and Locking Auths to a Provider
• Add Principals to Contacts
• Add Additional Contacts to a Client Account
• Credit Card Credentials
• Create a Note with Goals
• Create a Template with Goal Creator
• Session Summary and Learning Opportunities

June 28, 2019

Updated Version of CR Go Available Now

CentralReach’s mobile application, CR Go, has been updated to version 5.0.3. This update includes bug fixes, such as Sessions loading offline, and application stability.

Knowledge base articles & user guides:

• CR Go App
• Supported Browsers & Devices
• Download CR Go
• CR Go’s Main Menu and Modules
• Sessions
• Start a Session and Collect Data on CR Go
• CR Go Playbook
• CR Go Technician Workflow

5.3

Release Recap

New features and product improvements have been released in CentralReach, as further detailed below:

• Clients can process credit card transactions via the CentralReach platform and Client Portal, through an integration with Paragon Payment Solutions. Paragon is now an available option under Merchant Settings. Please note, Paragon will provide two sets of Username, Password, and Gateway ID fields, which are API and Portal credentials. Input the required API credentials into Merchant Settings when setting up your account.
• Paragon Payment Solutions provides reporting capabilities with automated features and functionality, such as:
  • A Card Account Updater feature, located in the organizations’ Merchant Settings, which automatically updates card-on-file information. Please note, clients must sign up for the Card Account Updater feature through Paragon, prior to activating this feature
  • If there is an error when processing a credit card, a detailed error message will appear to notify users
• The “Un-delete” button located in the Payors section of users’ profiles, has been removed for credit card payors, preventing users from editing credit cards on file. For users signed up with Paragon’s Card Account Updater feature, when clients’ credit cards are automatically updated, the previous card is deleted and the new card is added to their account
• A fix was implemented to the Client Portal, to prevent erroneous information from interfering with billing. Clients can no longer edit the Basics or Address sections of their Profiles.
• The following updates have been implemented to the Human Resources module:
  • The error miscalculating employees’ paid time off accrual, has been resolved. Employee Accrual Settings will now calculate properly
  • When adding a new Pay Type, users can no longer choose “Select” from the Pay Type drop-down, which prevents payroll from running for the organization
• The issue preventing users that are not logged into CentralReach from viewing the “Primary Location” field in contact forms, has been resolved. Forms will now have the Primary Location field populated for everyone to view.
• Users logged out of CentralReach due to system auto-timeout, will be redirected to the last page they were on, instead of their Dashboard, when logging back in.
• When selecting “Open Link in New Tab,” the issue causing the Claims and Scheduling modules to open to a blank page, has been resolved. The pages will now load when users open a new tab from each module.
• When importing and editing batches in the Payments section of the Billing module:
  • The Date Range field is now optional when importing payments
  • Batches will not save if the start date occurs after the end date, the end date occurs prior to the start date, or one date is left empty
  • The “Create Batch” button, in the Import Batch screen, will now allow users to import a new batch without uploading a file
• When selecting the “Last Uploaded” filter in the Document Management Report, the report will now recognize the most recent version of an uploaded file.

Knowledge base articles & user guides:

• Setting up Paragon Payment Solutions
• Contact Paragon for Support
• How to Enable the Credit Card Account Updater Feature
• Navigating the Client Portal
• Time Off Pay Types and Policies
• How to Set Up Time Off Calendar Appointments
• Requesting Time Off
• Custom Contact Forms
• How to View and Edit a Contact Form
• Update Logout Time
• Posting Payments
• Document Management Report

May 19, 2019

Release Recap

The following updates and product improvements have been released in CentralReach:

• Under the Notifications & Checklists section in the Dashboard module, the issue causing the password reset link to display a blank page, has been resolved. The “here” will now redirect users to the login page to change their password.
• A fix was implemented to the Accepted Payors screen in the Payors section of users’ Profiles, incorrectly displaying a “This insurance is no longer accepted by this organization” message, for employees with read-only permissions.
• The error causing the logout button in the Client Portal in mobile view to disappear, has been resolved. Clients can now log out of the portal from any device.
• The following updates have been made to the Billing module:
  • Additional fields have been added to the Accrual Details and Accrual Payment Details exports:
    • ServiceLocationName
    • ServiceLocationAddressLine1
    • ServiceLocationAddressLine2
    • ServiceLocationCity
    • ServiceLocationStateProvince
    • ServiceLocationZipPostalCode
    • ServiceLocationCountry
  • The Payor “Nickname” field, located in clients’ payor profiles, has been added to the last column of the Billing, Receivables, Payments, and Sales export reports. Please note, this addition may affect reporting macros and scripts
• Meta-data field information will now carry over when Generic contacts are converted to employees. Please note, previously converted Generic to Employee contacts’ meta-data information will also be carried over.

Knowledge base articles & user guides:

• Notifications & Checklists
• Change Your Password
• Configure the Organization’s Accepted Insurance Plans
• How to Add a Payor to a Client’s Profile
• Navigating the Client Portal
• Creating Meta Data
• Add/Edit Meta Data
• Accrued Reporting
• How to Download the Payment Export Report
• How to Download the Accrual Details and Accrual Payment Details Reports
• Viewing the Receivables Report
• Viewing the Sales Report
• Converting a Generic Contact into an Employee

April 13, 2019

Product Fixes Release Recap

The following updates and product improvements have been released in CentralReach:

• The error preventing the “My primary location” and “Hide the street address from public view” fields from saving when creating a new office location, has been resolved. Users can now save a new office location in their Profile, without receiving a “Location Error” message.
• The following fixes have been made to the Claims module:
  • The Sent To column will now update properly when sending claims to a gateway. Please note, claims were still sent and received successfully, even though the Sent To column was not populating correctly
  • Users with the (Claims > Access) permission enabled can now search the ERA List, using a check number
• When creating labels, the issue changing the background color to the text color after saving, has been resolved. The desired colors will now save when creating labels.
• The following updates have been implemented to the Billing module:
  • When converting appointments, the Save button will not allow for selection when a timesheet is processing, to prevent users from creating duplicate billing entries
  • Users can now add more than four filters to the Service Codes grid
• In Criteria and Prompting templates, users can now choose “Remove from all Sessions” in the Progress To drop-down when goals have been met, alleviating Session branch limit issues and the process of manually removing targets from Sessions.

Knowledge base articles & user guides:

• Create a New Office Location
• Finding Claims that Have Not Been Submitted
• Verify that Claims are Reaching the Clearinghouse
• How to Use the ERA List and Reconcile Button
• How to Create Labels
• Converting Appointments to a Timesheet from My Calendar
• Create, Edit, and Assign Service Code Labels
• Criteria and Prompting
• Create a Criteria and Prompting Template
• Duplicate Criteria and Prompting Templates

March 30, 2019

Product Fixes Release Recap

The following updates and product improvements have been released in CentralReach:

• The Authorization report in the Authorizations section of the Billing module, has been updated. When expanding for more details, deleted appointments will now be accurately reflected in the Pending column.
• An issue preventing new credit cards from being added to the Client Portal, has been resolved. Users can now add and save new credit cards to pay invoices.
• A fix was implemented to resolve UTC time from displaying throughout the platform, instead of users’ local machine time. The platform will now reflect users’ local time.
• The following updates have been made to Meta-data Settings:
  • When adding values to meta data fields, answers will be validated against the answer types selected. In order for data to save, answers must reflect the selected answer types
    • For example, if “Numeric (Decimal)” is chosen, an answer of “0.00” or other numeric value should be input for the data to save
  • Answer types cannot be changed once a meta data field has data. To change an answer type after inputting data, a new meta data field needs to be created
  • For previous invalid answers, an error message stating, “Invalid Value,” will be displayed. When hovering over the edit icon, a tooltip will be displayed, which will state the invalid values for users to update and save
  • For multi-select answer types, invalid options will still be displayed, but can be unchecked. Once unchecked, invalid options will turn gray and can no longer be selected
  • For single-select answer types, invalid options will still be displayed, but will be highlighted, requiring users to select a new and valid option
• The issue preventing Learning Tree branch reordering, has been resolved. Branches will now save in their new desired position.

Knowledge base articles & user guides:

• Navigate Authorizations in the Billing module
• How to Use the Authorizations Section of the Billing Module
• Export the Authorizations Report
• Navigating to the Client Portal
• View and Pay Invoices
• How to Add a Payor to a Client Profile
• Creating Meta Data
• Add/Edit Meta Data
• Adding Branches and Branch Types
• Add Tier Model Branches to a Learning Tree

March 18, 2019

Updated Version of CR Go Available Now

An updated version of CentralReach’s mobile application, CR Go, has been launched. CR Go is now running version 5.0.2. This update includes fixes to scheduling, offline syncing, and application performances and stability. Additionally, please note that ReachMe, CentralReach’s chat messaging tool, has been excluded from this new version of CR Go.

Knowledge base articles & user guides:

• CR Go App
• Supported Browsers & Devices
• Download CR Go
• CR Go’s Main Menu and Modules
• Viewing Appointments
• Schedule Details
• Enable Offline Data Collection
• CR Go Playbook

March 14, 2019

Product Fixes Release Recap

The following updates and product improvements have been released in CentralReach:

• An issue in the View Day Planner screen of the Scheduling module, causing hidden appointments to become visible to clients in the Client Portal when dragged to another provider, has been resolved. Appointments will maintain their hidden status when providers are changed.
• The following updates have been made to the Gateways section of the Claims module:
  • Additional Generic gateway fields have been added, eliminating the step of changing header settings in the Generic gateway each time claims are submitted
    • The Inactive and Active gateway screens have also been consolidated to “Gateway Settings,” displaying Active gateways on the top of the screen and Inactive gateways below
  • A Journal option has been added to Gateway Settings, allowing a Generic gateway to be used to transfer 837 files to an SFTP location. After files are transmitted to payors through the Active Claims gateway, users are provided with a copy of their files. Please note, this is not intended for transmitting claims for payment

Knowledge base articles & user guides:

• View Day Planner
• Enable/Disable Client Appointment View
• Unhide Appointment from Client Portal
• Setting up a Gateway for your Clearinghouse
• Claim Processing Clearinghouse Enrollment & Set Up
• Verify Claims are Reaching the Clearinghouse
• Unable to Load Payor for Gateway
• Finding Claims that Have Not Been Submitted

February 27, 2019

Product Fixes Release Recap

The following updates and product improvements have been released in CentralReach:

• An update has been made to the Claims module. A Social Security Number (SSN) field has been added to the Insurance Subscriber tab in the Claims Manager, and will automatically populate the SSN value saved in the clients’ Profile. The field only accepts values with a length of nine digits, any additional digits or characters will result in an error. Please note, only new generated claims will have the SSN field automatically populated.

Knowledge base articles & user guides:

• Adding Existing Billing Entries to a Claim
• Finding Claims that Have Not Been Submitted
• Manage my Client Profile

February 13, 2019

Product Fixes Release Recap

The following updates and product improvements have been released in CentralReach:

• The error preventing you from updating appointment recurrences has been resolved. Users can now change an appointments recurring days, frequency, and times in one step without receiving an error message.
• The Payment Export report available in the Payments section of the Billing module, has been updated. The Primary Location column value now reflects the organization’s office location associated to the billing entry when its corresponding timesheet was converted, instead of the Office location assigned to the client in their profile.
• When adding a new payor to a client in their profile, entering an invalid birth year (i.e. 1900), will prevent you from saving the record. Instead, an error message will prompt you to update the information in order to properly save the new payor information.
• Updates were made to cancellation filters in the Scheduling module, to ensure selected filters are correctly displayed on top of the calendar view. Please note, applied filters were working properly and showed the corresponding data on the grid view, even though the filter name was not displayed correctly.
  • For example, if the “System Reason: Client” filter was selected, cancelled appointments with client cancelled reasoning appeared on the calendar
• The time zone displayed on invoices in the Billing module has been updated to reflect users’ local time when an invoice is created. Generated invoices will now display the correct date, instead of one day prior.
• The issue affecting the value displayed under the Time Format of a payor on the Accepted Insurances screen in the Dashboard module, has been resolved. New and updated payors were showing a value of “0” under the Time Format column, instead of 12 (default) or 24. Please note, this did not affect any claims, as the 12-hour default was properly being exported.
• The following updates were implemented to the Learn module:
  • Learning Tree labels now carry over when assigning or using branches from a Library Template, when purchasing a template with labels from the Marketplace, and when copying a branch in a client’s Learning Tree
  • When using rate data collection, users can now view a branch’s raw count and timing history in Raw Data History, when hovering over data points, and in Session Summary

Knowledge base articles & user guides:

• Convert a Single Appointment into a Recurring Series
• How to Export the Payment Export Report
• How to Add a Payor to a Client Profile
• Scheduling Filters Panel
• Configure the Organization’s Accepted Insurance Plans
• Create an Invoice
• Learning Trees
• Learning Tree Labels
• Adding Labels to a Learning Tree
• Branch Options
• Session Summary & Learning Opportunities

January 30th, 2019

Product Fixes Release Recap

The following updates and product improvements have been released in CentralReach:

• Updates were made to filters in the Scheduling module. When creating a new filter without a date range, it will now use the current date range in the grid, instead of defaulting to the “Past 30 days.”
  • For example, when setting the filter to the “Past 7 days,” the calendar will no longer override it and change to the “Past 30 days”
• A fix was implemented in the Billing Overview widget in the Client Portal, causing data to disappear when clicking the refresh icon. Data will now refresh properly, reloading all calculations within the widget.

Knowledge base articles & user guides:

• Scheduling Filters Panel
• View as Grid
• Navigating the Client Portal

January 16th, 2019

Release Recap

New features and product improvements have been released in CentralReach, as further detailed below:

• CR Insights has launched, featuring 13 business intelligence dashboards and the changing of the Reporting module to the Insights module
• All users with access to the Insights module will have access to view their scheduling performance and appointment trends in the My Appointments dashboard
• To learn more about CR Insights, click here to register for our upcoming webinar
• Claims 837 EDI file updates:
  • Additional fields for secondary identification, including SSN numbers, have been added when generating a claim in the claims editor
  • The Accepted Insurances section in the profile of the organization’s account now includes a new field to define the payors service time format. This allows you to configure the time format in 12-hour (Example: 1100AM-0430PM) or in 24-hour (Example: 1100-1630), so that claims generate the service time in the format required by the payor

Knowledge base articles & user guides:

• Introducing CR Insights
• Learn More about the Insights Dashboards
• Request Access to CR Insights Advanced Reports and Dashboards
• Downloading a Dashboard
• KPI Settings Explained
• Configure the Organization’s Accepted Insurance Plans
• Matching Fields from Claims with 837p and Hcfa-1500 Forms
• Bulk Update Payor, Location, Billing, Referrer, and Provide Supplier When Generating a Claim

January 10th, 2019

Product Fixes Release Recap

The following updates and product improvements have been released in CentralReach:

• Updates were made in the Scheduling module to ensure that canceled appointments maintain all of the details and information included on the appointment at the time of cancelation, as further detailed below:
  • When applying cancelation filters and downloading canceled appointments reports, all of the data will be properly generated based on the details included on the appointments at the time of cancelation
  • Appointments in “canceled status” will only display the Service Codes that were on the appointment when the appointment was canceled
  • Additional Participants will continue to be displayed on canceled appointments
• All Contact Forms automations are now correctly assigned to contacts when they are converted from Generics to Employees. The issue preventing Contact Labels, Permission Groups, Learning Trees, Request Files To Be Uploaded, and other preconfigured Automations & Files from being properly assigned when converting contacts, has been resolved. 
• A fix was implemented in the Billing Summary widget of the Dashboard module to properly display the client’s billing overview, balance, and activity information details.
• Updates were made to prevent time zone calculation issues causing billing entries to display an inconsistent date in the Receivables table in the Billing module. Please note, that even though incorrect dates were displayed in the Receivables table, dates were accurately maintained in the Billing screen, billing entries, and throughout all reports.
• Brand new goals added to Notes & Forms using the Goal Creator feature, are now properly saved in CentralReach and displayed to be selected and used for future clinical reporting. This update prevents users from having to recreate the same goals more than once, and speeds up clinical documentation processes.

Knowledge base articles & user guides:

• Cancel an Appointment
• View as Grid
• Download Appointments
• Create Custom Cancelation Reasons
• Converting a Generic Contact to an Employee
• Customizing Widgets
• Viewing Receivables
• Create a Note with Goals 

December 12th, 2018

Product Fixes Release Recap

The following updates and product improvements have been released in CentralReach:

• Issues related to credit card information and payments via the Client Portal have been resolved. Clients are now able to successfully process payments directly from their CentralReach account.
• A new update was released to the Schedule Validation feature in the Scheduling module, to ensure all authorization warnings are properly identified when validation is enabled on an appointment.

Knowledge base articles & user guides:

• Schedule Validation
• Paying an Invoice via the Client Portal

December 6th, 2018

Product Fixes Release Recap

The following updates and product improvements have been released in CentralReach:

• A fix was implemented to ensure meta-data information is displayed on the left hand-side contact details sidebar of a users’ Dashboard
• We have initiated the migration of numerous reports from the Reporting module, to a more stable infrastructure that will improve reporting stability, performance, and data accuracy. Be on the lookout for a slightly new look & feel across our reports!
• Further enhancements were made to comments in the Clinical module, so they load faster in Sessions and Learning Trees of the CentralReach web version

Knowledge base articles & user guides:

• View meta-data in the contact details sidebar
• View and Add Comments to a Session
• View and Add Comments to a Learning Tree
• Learn About Reports in the Reporting Module 

November 30th, 2018

Product Fixes Release Recap

The following updates and product improvements have been released in CentralReach:

• Back-end system updates were released to support our commitment to improving our platform stability and performance
• The search results in the Grid View of the Scheduling module has been improved to display the most relevant search results on top of the list
• The Session timer in the Clinical module has been updated to prevent it from inadvertently pausing when a browser times out, a user logs out or a device falls asleep. Session timers will now only be paused when intentionally done so by a user.
• Sessions and Learning Trees comments in the Clinical module have been enhanced:
  • Comment authors will now be able to mark their own comments as seen both in Sessions and Learning Trees
  • Sessions: will now always display all unseen comments and the last 10 most recent comments marked as seen
  • Learning Trees: the homepage binder will display all the comments added the last 14 days (seen or unseen) instead of just 7 days.

Knowledge base articles & user guides:

• View and Add Comments to a Session
• View and Add Comments to a Learning Tree

November 14th, 2018

Product Fixes Release Recap

The following update has been released in CentralReach:

• Users are now able to collect electronic signatures via a Windows device touchscreen using the Chrome browser

November 7th, 2018

Product Fixes Release Recap

The following updates have been released in CentralReach:

• You can now print a PDF version of your Calendar view from the Scheduling module
• The Cancellation Reasons filters in the Calendar and Grid views of the Scheduling module, have been updated to allow you to filter appointments by your defined cancellation reasons and by the system reason type (client, provider or other)
• You now have the ability to search using billing labels or a payment reference number in the Reconcile Payments screen in the $ Billing module

Knowledge base articles & user guides:

• Print My Calendar
• Navigating Scheduling Module Filters Panel
• Search for Transactions in the Reconcile Payment Screen

October 31st, 2018

Product Fixes Release Recap

The following updates have been released in CentralReach:

• The 2019 ICD-10 diagnosis codes have been added to CentralReach. All the new codes are now available to configure or update clients’ Claim Settings or Authorizations
• Updates have been made to make sure you are not logged out of CentralReach unless there is no activity in your account and you reach your organization’s session timeout length

Knowledge base articles & user guides:

• Update a Client Diagnosis Code
• Edit the Diagnosis Code in an Authorization
• View or Update My Organization’s Session Timeout

October 24th, 2018

Product Fixes Release Recap

The following updates have been released in CentralReach:

• You now have the ability to hide CentralReach’s default Cancellation Reasons in the Scheduling module settings. This allows you to manage the list of Cancellation Reasons displayed in the Reason for canceling? drop-down when canceling appointments.
• You can now search for contacts by the contact name or the contact ID via the Dashboard module
• Contact labels are now always visible and can be assigned or edited in the contact details sidebar in the Dashboard module
• You can add or edit meta data via the contact details sidebar in the Dashboard module
• Authorizations service codes data is now populated correctly on all Redshift raw data export reports utilized by organizations subscribed to the Redshift data reporting feature
• Improvements were made to Instructional Note Templates in the Clinical module, so deleted templates continue to be shown in Learning Trees, Library Templates and Sessions with goals or targets linked to the deleted template

Knowledge base articles & user guides:

• Hide CentralReach Cancellation Reasons
• Search for Contacts via the Dashboard module
• Apply Contact Labels via the Contact Details Sidebar in the Dashboard module
• Add/Edit a Contact Meta Data
• Redshift Data Schema
• Manage Instructional Note Templates

October 13th, 2018

Product Fixes Release Recap

The following updates have been released in CentralReach:

• You are now able to search for an appointment by the appointment name in the Scheduling module grid view
• Adding a session note from a Note & Form to an invoice will now populate all the information on the invoice in the correct format without cutting off any text
• Signatures collected on a Note & Form will be displayed when the form is previewed or downloaded from the Files module
• When targets are set up to do auto progression when mastered, the new targets are now automatically added to the Session’s Data Sheet in the Clinical module

Knowledge base articles & user guides:

• Scheduling Module: View as Grid
• Create an Invoice
• View a Client’s Note & Form
• Auto Progression of Targets

October 11th, 2018

Authorizations Updates

A fix has been released to the Authorizations stats in the Billing module. The Worked, Pending, Remaining, and Utilization values are now properly loading for previous months so you can accurately track and manage all your authorizations.

Knowledge base articles & user guides:

• View & Manage Authorizations

October 6th, 2018

Product Fixes Release Recap

The following product fixes have been released in CentralReach:

• The Document Management Report is now properly displaying all document types included in a folder of a document template, allowing users to properly track and audit documents
• The Schedule Validation toggle can now be enabled by one click (instead of two) in the Appointment Details page, whenever the feature is disabled by default on users accounts
• Users of Sessions in the Clinical module will be able to unlock audio when prompted to, and will not receive additional prompts to unlock audio after it has been unlocked on a device
• The Invoices screen in the Billing module has been updated so that when invoices are combined, the text under the Type column doesn’t overlap to the next column

Knowledge base articles & user guides:

• Access the Document Management Report
• Learn More About Schedule Validation
• Unlock Audio
• View Invoices

October 1st, 2018

Receivables, Contact Forms & Schedule Validation Improvements

The following product updates have been released to improve CentralReach’s performance, data accuracy, and user experience.

• The Receivables screen and report in the Billing module are now loading billing entries near real-time, enabling you to more accurately manage and track receivable entries and their aging
• Contact Forms can now be sorted by creation date or alphabetically, helping you quickly find, review and edit your intake templates
• A variety of improvements were made to the Schedule Validation feature to ensure authorizations and appointment scheduling discrepancies are properly identified when validation is enabled

Knowledge base articles & user guides:

• Navigating the Receivables Table
• Receivables Video Tutorial
• View & Edit Contact Forms
• Schedule Validation

New CR Go App Offline Mode Settings

Offline data collection just got easier on CR Go! A new version of the app has been launched with new settings to automatically enable offline mode on your Sessions. You can set up the app to either auto-enable offline mode on your 10 most recent active Sessions or on Sessions with a client scheduled appointment on the current day and the day after. Additionally, new icons will help you easily identify the download status of offline Sessions, so you always know if a Session is ready for offline data collection.

Knowledge base articles & user guides:

• Enable Offline Mode
• Start a Session
• Download the CR Go Playbook
• Download CR Go

Find a Provider Updates

The Find a Provider feature in the Scheduling module has been enhanced to help you match client’s availability to employees’ availability and easily book appointments. To streamline the providers’ lookup process, the default view now automatically shows you only active employees, the Availability filters on the left hand-side panel have been updated with timeslots that will allow you to filter availability more accurately, and the weekdays not selected when applying your filters will be hidden from the view.

Knowledge base articles & user guides:

• Find a Provider Video Tutorial
• Learn More About Find a Provider

Newly Redesigned Client Portal

The Client Portal has been redesigned with a new user-friendly experience clients will be able to easily navigate. The portal now provides clients access to a refreshed interphase where they will be able to quickly access their files, messages, invoices, schedule, provider timesheets, Sessions, Learning Trees, and more. Additionally, new features allow you to manage and control the appointments and contacts clients can see in their Client Portal account, ensuring unwanted appointments and nonrelevant contacts (billers, schedulers, etc) are hidden from the client’s view.

Knowledge base articles & user guides:

• Provide Clients Access to Client Portal
• Navigating the Client Portal
• Enable/Disable Client Appointment View
• Enable/Disable Client Contact View

New Schedule Validation Settings

Additional settings have been launched to enhance the Schedule Validation feature, which allows users with access to book client appointments to easily check for any authorization issues or provider overlapping date or time scheduling issues. The organization’s account will be able to configure one of the following settings to enable Schedule Validation:

1. Always: will automatically enable Schedule Validation for all appointments, and users won’t be able to disable validation
2. Disabled by default: will automatically disable Schedule Validation on all appointments, but users can enable it as needed
3. Enabled by default: will automatically enable Schedule Validation on all appointments, but users can disable it as needed

Knowledge base articles & user guides:

• Learn More About Schedule Validation
• Enable Schedule Validation in Settings
• Schedule an Appointment

Payor Work Week Settings

A new option is available in the organization’s account Accepted Insurances settings, allowing you to establish your payors work week to ensure your authorizations and appointments are aligned to payors work week requirements. The default payor work week is Monday to Sunday, and you have the ability to edit it and apply a new work week to the payor’s existing and active authorizations or only to future authorizations. Additionally, Authorizations reports have been updated with an additional column including each payor work week.

Knowledge base articles & user guides:

• Update Your Payors Work Week
• Export the Authorizations Report
• Export the Authorization Settings Report

New Feature to Count Prompts as Negative 

Additional functionality has been added to Percent Independent and Task Analysis branches. A user will be able to set up these data types to “count prompts as negative” by default at the device level (computer or mobile device). Once this option is selected on a user’s device, all new branches created will have the “count prompts as negative” box automatically checked. Please be aware that if this feature is utilized, the box must be unchecked for systematic prompt fading within Task Analysis.

Knowledge base articles & user guides:

• Understanding Data Collection Types
• Learn to Set Up Count Prompts As Negative by Default

Updates to Learning Trees & Sessions Comments

Learning Trees and Sessions Comments have been updated with more functionality to help you manage comments. Learning Trees, Sessions and the comment red notification previously only showed you comments added in the last 48 hours. Now, we are displaying 7 days worth of comments giving you access to more comments for a longer period of time. Additionally, you will also be able to mark comments as seen, which will automatically add a username and timestamp to the comment in the Learning Tree. Finally, the red comment notification will count the total number of new unseen comments allowing you to easily identify new comments in your Learning Trees and Sessions.

Knowledge base articles & user guides:

• Add, View & Mark Comments as Seen in a Learning Tree
• Add, View & Mark Comments as Seen in a Session

New Time Off Notifications

New time off notifications have been launched for the Human Resouces module. You can now opt-in to receive email notifications pertaining time off requests in your Dashboard profile so that managers can be notified when time off requests are submitted for their approval, and employees can be notified when their requests have been approved or denied.

Knowledge base articles & user guides:

• Set Up Time Off Request Notifications

Tasks Module Redesign

New features and tools are available in the Tasks module to help you manage your projects and support tickets, prioritize assignments, track progress and plan your work multiple days in advance. You can now track task details within one single task ID with all activity, comments, and attachments made by all users from the moment the task is created to the moment it is completed, no matter if the task is reassigned to different users. Apart from a new and refreshed look & feel, other new features include the ability to opt-in to receive notifications on tasks not opened nor assigned to you, mark tasks as favorites to easily filter them in the tasks grid and reopen completed or deleted tasks whenever needed. 

Knowledge base articles & user guides:

• View, Edit, and Navigate Tasks
• Create a New Task
• Opt-In to Recieve Notifications
• Mark a Task as a Favorite

Notes & Forms Goal Features

Speech, Occupational Therapy, and Multi-Specialty practices are now able to develop customized templates to document clinical records quickly and efficiently with CentralReach’s new interactive goal creation tools. New features allow users to choose from pre-configured goals and objectives or add entirely new ones based on the client’s needs, as well as document current performance and function related to each objective with expected outcomes to establish baselines for future reporting.

Knowledge base articles & user guides:

• Create a Note & Form Template with Goal Placeholders
• Create a Note with Goals
• Notes & Forms Templates: Learn

Colorado Overtime Settings

The Human Resources module now support Colorado overtime rules which allow you to generate the correct overtime rates in the Standard Payroll Extract Report as per the State overtime laws. To update the overtime calculations, the organization account will need to configure Colorado overtime in Payroll Settings. Once done, when running payroll for any given period, overtime will be calculated as one-and-a-half times the employee’s regular hourly rate, and will automatically select the calculation that generates the greatest payment of wages when working in excess of (1) forty hours per workweek, (2) twelve hours per workday or (3) twelve consecutive hours, regardless of whether the work period overlaps into the second day.

Knowledge base articles & user guides:

• Configure Payroll Settings for Colorado Overtime
• Run Payroll
• Colorado Overtime Settings

“Copay” Fields are Now Updated to “Patient Responsibility”

The term “Copay” was used across the CentralReach Billing module to refer to the client total out of pocket payment due for the services rendered and included insurance copayment, coinsurance, and deductibles. However, since the term “Copay” only refers to the insurance copayment amount as defined in an insurance policy, we have updated all invoice and billing screens “Copay” fields to “PR AMT” or “Patient Responsibility” to better describe that this amount represents the client’s financial responsibility and total payment due.

Knowledge base articles & user guides:

• What is a Copay?
• What is a Deductible?
• What is Coinsurance?
• What is CentralReach’s Patient Responsibility?

Learning Tree Activity Updates

A new update has been launched for you to be able to track who has made changes to your Learning Tree. The Learning Tree Activity will show you the name of the user along with the date, time and description of the change made, whenever any of the following updates occur: manual phase changes, criteria changes, criteria deletion and updates to criteria progression.

Knowledge base articles & user guides:

• View Learning Tree Activity

Notes & Forms Placeholder Updates

Notes & Forms placeholders have been redesigned for a better look & feel. You will see the new look when creating a new Note & Form Template, a client Note & Form from their Dashboard or from a Timesheet, as well as when viewing your existing templates and client notes. Additionally, when creating a new note the new placeholder will allow you to quickly identify dynamic fields for which there is no data available in CentralReach, so you can easily edit and remove the fields from the form if desired.

Knowledge base articles & user guides:

• Create a Note & Form Template
• Create a Note from the Client’s Dashboard
• View My Notes & Forms Templates
• View Client’s Notes & Forms

New Version of CR Go

The new version of CentralReach’s application, CR Go, has been launched and now includes data collection.

On-the-go staff can access their client’s sessions, complete data collection online or offline with automatic syncing, view their schedules, check in & out of appointments and collaborate with colleagues via ReachMe.

Knowledge base articles & user guides:

• Download CR Go
• Schedule Module in CR Go
• Sessions in CR Go
• ReachMe in CR Go
• CR Go Playbook

Two-Factor Authentication

Two-Factor Authentication (2FA) provides a second layer of security to your account by confirming your identity and requiring access to your mobile phone when logging in to CentralReach. This setting needs to be turned on by each individual user within the Profile section in the Dashboard Module . Additionally, to provide visibility at the organization’s level, organization’s accounts are able to filter employees who have 2FA turned on, in the employees’ grid in the Contacts Module .

Knowledge base articles & user guides:

• How to Turn on 2FA
• How to Login to CentralReach After Setting Up 2FA
• 2FA Code Generator Apps
• How to Check if the Organization Employees Have Set Up 2FA

Permission to Download Files

Organization’s accounts can turn off a new permission (Files > Download) that will disable a users’ ability to download documents from the Files Module .  All users currently have the permission enabled. If the permission is disabled, the user will only be able to preview files within CentralReach and there won’t be an option to download in the file details page nor the document preview page.

Knowledge base articles & user guides:

• How to View and Download Files
• How to Disable Permission to Download File

Configure Organization’s Payors

Organization’s accounts can set up and define the approved insurance plans (payors) the organization accepts payments from. This update prevents employees from assigning an incorrect or non-accepted payor to a client’s profile and consequently avoids claims, authorizations and billing errors. Once the organization account sets up the approved list of payors, those payors will be the only ones available to be assigned to a client’s payor profile. 

Knowledge base articles & user guides:

• How to Configure the Organization’s Accepted Insurance Plans

Add Existing Billing Entries to a Claim

New option in the Claims Module  enables you to quickly add existing billing entries to a claim if the billing entries are created for the same client and with the same service date as the entries already registered in the claim. This feature reduces manual work of creating entries that already exist in the Billing Module . Additionally, CentralReach will properly identify entries already assigned to other claims so they are not mistakenly added to multiple claims.

Knowledge base articles & user guides:

• How to Adding Billing Entries to a Claim

View Receivables by Billing Date

New option is available in the Billing Module  Receivables page, to toggle and view receivables based on billing date. This new toggle, titled First Billed, allows you to quickly identify outstanding invoices pending a payment and monitor invoice aging through the page’s grid.

Knowledge base articles & user guides:

• How to View Receivables by Billing Date

Approved Time Off Updates

New updates have been made to the Human Resources Module to help employees and HR managers streamline time off workflows. The organization’s account is now able to configure new settings so approved time can be automatically added to employees’ calendars with the corresponding time off service code. This prevents employees from having to manually add time off to their calendars, so they’re not booked for work during their scheduled time off, and will no longer require HR managers or employees to make manual service code updates when converting timesheets, as the proper service codes will be included in their timesheets.

Additionally, a new option has been added to the Human Resources Module drop-down, titled Employees Time Off Requests, to quickly access and view the employees’ time off requests in the time off grid.

Knowledge base articles & user guides:

• How to Automatically Book Calendar with Time Off and  PTO Service Code
• How to View Employees Time Off Requests

Contact Forms Automations

Contact forms have an additional functionality so employees added through a contact form are automatically added to permission groups and service codes. This helps onboard employees in CentralReach faster, by providing them access to all required modules and configuring their service code settings as soon as they are added in CentralReach via a contact form.

Knowledge base articles & user guides:

• How to Create an Employee Contact Form
• How to Edit a Contact Form

Payroll Export Report

A new field titled Service – State has been added to the Standard Payroll Extract report to complete the address information of where the service was rendered. The previous report had 41 columns of information and the new report has 42 columns, with the State abbreviation under column V. As a result, the information previously included between columns V (Service – Zip Code) to AP (Department) is now shifted to the right and placed between columns W and AQ.

Knowledge base articles & user guides:

• Payroll Extract Report

04/06/2018

Case ID: 40696

Setting on data collection branches in learning tree: graph zeros automatically

Users will now have the ability to set their branches to graph zero values automatically when “Graphing all” from a session by enabling “Graph this branch automatically for score of Zero in Sessions” on the learning tree. This new field is only available for branches of type duration, Rating Scale, Score, Frequency and Rate (this last one, has to have time collected).

04/06/2018

Case ID: 43921

Remove Client’s Name from Printed Data Sheets

Adds the ability to display or not display the client’s name from a printed data sheet.

04/06/2018

Case ID: 46122

Add Group name as a new field in the client payer setup for CMS 1500 form

Adds group name as a new field in the client payer setup for CMS 1500 form as well as adds a new column to the payor export.

04/06/2018

Case ID: 46591

Create the ability to “clone” an authorization

Creates the ability to “clone” an authorization. All of the settings from an Authorization will be copied/cloned except for the Auth Number and the File itself. Helpful for situations where a client’s auth each 6 month period is the same as their prior auth. It will be more time efficient to be able to clone an old one, rather than having to input a new one from scratch.

04/06/2018

Case ID: 42994

Direct Manager/Approver for PTO

– Adds functionality to allow an organization to put a structure in place to have a manager or supervisor approve or deny employee time off requests.
– Adds a new permission for managers who can approve/manage time off for subordinates as well as allow an HR ‘super-admin’ to be able to approve/manage time off requests for the entire organization

04/06/2018

Case ID: 44440

ABC, Instructional Notes, & Criteria System Templates

Clinical administrators can now duplicate and modify templates for organization wide use, and only custom templates appear for supervisors. This feature is great for new users to view and modify preconfigured templates, or for existing users who wants to take their clinical account to the next level!

04/06/2018

Case ID: 45014

Authorization Filters

Adds the ability to filter and sort Verified/Unverified Authorizations on the resources grid.

04/06/2018

Case ID: 41790

HR: Employees Grid Updates

Updated ‘Employee’ grid/table view with details on employees’ payroll settings, direct access to view and edit employee information, and links to view, approve or deny employees’ time off requests.

04/06/2018

Case ID: 37451

Criterion Updates in Learn

– New look and feel on the Criteria & Prompting Template including new features for providers
– Concurrent Phases
– Baseline -> Intervention or Maintenance (Intervene or master at onset)
– Maintenance -> Intervention (Specific regression criterion)
– Two new Frame Types: ‘Average of consecutive Data Points’ and ‘Consecutive Error Responses’
– Ability to copy templates
– Require criterion to be met across two providers
– Place goals on hold automatically (consecutive error responses)
– % Independent Goals & Whole Chain Task Analysis given Systematic Prompt Fading
– Multiple Intervention Phases, advance to the next lower prompt level

04/06/2018

Case ID: 45395

“Hot Links” to Convert Appointments

Convert billable appointments as quickly as possible! New hot links identify unconverted billable appointments in ‘My Dashboard’ and ‘My Calendar’ and provide quick access to convert them in the ‘Billing’ module.
– ‘Lightning Bolt’ symbols in the ‘Appointments’ widget within ‘My Dashboard’, identify appointments pending to be converted
– New ‘Convert’ link under the ‘Notifications & Checklists’ within ‘My Dashboard’, provide direct access to convert appointments
– ‘Lightning Bolt’ symbol in your calendar, display the status of all billable appointments: Converted/Non Converted

02/20/2018

Case ID: 40003

Voided Payments

Adds a new filtering mechanism to view Voided Payments ultimately making it easier to reconcile payments.

02/20/2018

Case ID: 40005

Credit Card Reconciliation

Improves the user experience for Payment Reconciliation by opening the potential (candidate) payments for a transaction in a new screen making it much simpler to work through and find payments plus a better mechanism to bulk-reconcile.

02/01/2018

Case ID: 45428

Time Off – Tie Time Off to Payroll Periods and Allow Time Off Accruals by Hours Worked

Provides HR admins the ability to tie Time Off accruals to a ‘Pay Period’ as well as provides the ability to have Time Off hours only accrue by actual hours worked (using timesheets).

01/31/2018

Case ID: 39996

Employee Requested & Target Hours

Collect Data for Provider Utilization

Keeping track of your provider utilization just got easier. You will have the ability to collect Employee Requested Hours and Target Billable Hours to really dial in your organization’s KPI data.

You can access this from the Human Resources module under Employees > Employee Name > KPI Settings.

01/30/2018

Case ID: 42143

Ability To Create a Monthly recurring appointment

Adds the ability to create a monthly recurring appointment – for example if you want set a monthly appointment on the 3rd Friday of every month or the last Tuesday of every month – you can now set that up as ‘Repeats’ option on your calendar.

01/22/2018

Case ID: 45601

Allow Schedule Grid to ‘Load Totals’ for more than 3 mos timeframe when filtered down to a single client

Adds the ability to ‘Load Totals’ for up to 6 months (rather than up to 3 months) on the Schedule Grid view when ‘Appointment With’ is filtered to 1 client.

01/22/2018

Case ID: 43172

Verification & Benefit Section in Patient Profile

Adds various improvements to Insurance Verification functionality including:
– adding additional details regarding insurance verifications to the ‘contact card’
– adding additional filters to the ‘Insurance Verifications’ section on the ‘Contacts’ grid
– updated the ‘Payor’ screen to make Insurance Verification information more consumable