Below are Sandata reason codes accepted by Colorado:
||Sandata CO Codes
|CR02: Error collecting GPS coordinates
||15: Location captured by MVV/TVV incorrect
|CR03: Wrong service selected
||3: Wrong service selected
|CR04: Device malfunctioned
||8: Cell phone not charged
|CR05: Staff failed to clock in/clock out
||2: Staff forgot to clock in/clock out
|CR08: Client cancel/unavailable
||6: Member not home
|CR10: Client refused service
||7: Member refused services
|CR12: No cell coverage
||10: No cell coverage
The following PDF documents are guides for Electronic Visit Verification (EVV) billing errors:
Users need CR Mobile to access the CR Mobile application and the appropriate Billing module permissions, specifically (Billing > Visit Verification), to access the “Visit Verification” section of the Billing module.
For CR Mobile users that are providing services to clients with the “Colorado HCPF Department of Medicaid” insurance provider, Sandata will house all data required for Electronic Visit Verification (EVV). The Colorado Medicaid has contracted Sandata to be the aggregator for EVV in the state of Colorado. CentralReach is integrated with Sandata to support seamless EVV claim submission.
Contact Sandata CO to set up credentials prior to completing appointments in CR Mobile. After receiving credentials, organizations need to contact their Account Manager to enable the necessary feature key.
Connecting CentralReach to Sandata
Click here to learn how to register for Sandata CO and to select CentralReach as your alternate EVV vendor.
Click here for the Sandata and CR Mobile checklist, for required set up and submission steps.
Click here for the “Using Sandata for EVV” course.