If you mainly use your CentralReach organization account, but still provide services under your name, create an employee account for yourself. Please note, a different email address, one that is not associated with the organization account, will need to be used.
Click here to learn how to create an employee contact in CentralReach.
For an employee to see a client’s email address, the employee must be connected to the client and have Client-Admin permission. If the employee has Read-Only permission, they cannot view the client’s email.
Click here to learn how to connect clients to employees.
Labels can be assigned automatically using Custom Contact forms and applied to contacts from various parts of the system, such as contacts’ face sheets and the Contacts module grid.
To assign labels to individuals via their face sheets:
There are two main permissions for Contact Labels, and both can be found in the Contacts section of the Permissions module.
Since Contact Labels are the backbone for many search and reporting features in CentralReach, permission to use, edit, or create these labels is often limited to administrative teams. The permission, (Contacts > Use Organization Labels), allows users to add or remove contact labels on clients and provider accounts, once a label is created. These labels can include job titles, departments, locations, etc.
This next permission, (Contacts > Manage Organization Labels), is a higher level permission that allows users to create, edit, and delete organizational labels. This permission should be reserved for a very small group of individuals who will be in charge of ensuring customized labels needed for the organization are maintained.
The gear icon will only be available in accounts where permission to create, delete, and edit organizational labels has been granted.
The Contacts module is the centralized module to manage clients, employees, generics, and provider contacts in CentralReach. The Contacts module grid provides a summary of all of the contacts you are connected to, the ability to sort and filter contacts by the contact type, and to access the contact’s Dashboard to view additional information.
Based on the user’s enabled permissions, through the Contacts module, administrative staff can add new contacts to CentralReach, configure intake Contact Forms, and make contact connections for users to view or access each other’s information.
Click here to learn more about the Contacts module.
Employees with the following permissions have various levels of access to the Contacts module. These permissions can be enabled via the Permissions module.
Click here to learn about other permissions.
CentralReach allows you to connect inactive contacts to active employees in your organization.
This is necessary due to the following reasons:
While employees can view inactive contacts’ history and information once connected, no changes can be made to an inactive contact. To make changes to a contact, the contact must be active. If there are changes needed, consider making the contact active and then inactivating the contact again.
Employees must be connected and have “client-admin” permission to reactivate a client. To see if an employee has client-admin or read-only access to the inactive client, go to the client’s “Provider Network” section of their Profile and search for the provider’s name.
Inactive contacts are not included in the Scheduling module calendar views, payroll reports, timesheets, and are not included as providers to schedule an appointment.
Parent labels allow users to create customized folders and increase search functions in the system. Using parent labels lets users customize and organize labels for increased search and reporting abilities.
Parent labels are in the Organization Labels section, located on the left-hand side in the Contacts module. They have sideways arrows for users to identify that there are additional labels that will appear when clicking on the arrow. Labels can be classified multiple times in a tiered manner, as needed. A set of labels could have a parent label, child label, and even a grandchild label. Please note, when sending messages, selecting a parent label will send the message to all child labels associated with that parent label.
Click here to learn how to create parent labels.
Click here to learn how to assign labels.
Private labels are located in the Contacts module on the left-hand side, under Labels. All accounts, except the organization’s administrative account, can create and use private labels without granting permissions, and are unique to each users’ account. Private labels do not have any impact on the rest of the organization and are used to search, filter, report, and message in an individual account.
Click here to learn how to create labels.
When adding a payor in the client profile, save the payor information as shared, by clicking Save as Shared. Creating a payor as shared allows you to use the same payor information in another client’s profile, so that you do not have to input the payor information multiple times in CentralReach, and can issue one invoice that includes multiple clients. This feature is typically used by School Districts and Regional Centers. Please note, saved as shared payor information should not be applied to other clients’ profiles for claim processing, as the payor information is unique to each individual client and must be created in each client’s payor profile for it to populate correctly in their claims.
Click here to add a payor to a client profile.
Labels allow users to search and filter throughout various modules in CentralReach.
To search in the Contacts module, click the search bar and begin typing. The search field requires at least 3 characters to populate a search. Click on the desired contact label.
When searching for a contact label, look for, “ Contact label:“
Contact labels can also be searched in the Contacts module by using Organization Labels on the left-hand side. Click on the funnel icon to expand the side menu. Click the arrow to expand the menu and view additional labels.
Contact labels can be used throughout CentralReach, such as timesheets, billing, schedules, etc. Once in each of these screens, contact labels can be used as filters. For example, timesheets from anyone with a label of “BCBA” or schedules for anyone in the “North Office.” This allows for the creation of categories that can be used throughout the other parts of the system to access information.
When searching, labels can be excluded by clicking the arrow next to it, and then clicking Switch to exclude. This is a helpful search tool to narrow down the information needed quickly.
If the Messages module is enabled, labels can be used to send messages in bulk to a group. This is a great feature when information needs to go out quickly to many people. “Word (Label)” will appear next to the contact label to make users aware they are messaging the label and not an individual.
