After opening a support ticket, users can receive email notifications every time their organization’s internal support staff or administrators leave a comment on the ticket. Please note, CentralReach Community cases are a separate process. Please view the Creating and Viewing a CentralReach Support Case article.
To turn on email notifications:
- Navigate to the Dashboard module and select Home
- Click My Profile and select the Settings tab
- Click Notifications
- In the “Enable Notifications” section, select the checkboxes under the “Email” column of the “Tasks” section
- Click Save Settings