Support Admins can submit Product Feature Request cases to CentralReach, via the CR Community or by the CentralReach team. Once a case is received, users will receive a confirmation and can track the status of the case thereafter. Support Teams can also open a case on a user’s behalf, and the user will then receive the status update notifications for their product feature.
To submit a feature request:
- Click your account name in the top right corner
- Select the Open Internal Ticket option
- Choose Feature Request as the “Ticket Type”
- Explain the Feature Request in detail by including:
- Case Reason: select Feature Request/Enhancement.
- Area of Software: select the appropriate module.
- Subject: provide a brief description of the idea.
- Description: provide as many details as possible related to the idea (i.e. problem area, location in the product, issues that will be resolved by this request).
- Explain the Feature Request in detail by including:
- Upon submission, the case will be reviewed by the CentralReach Support Team and Product Team.
- The status of the Feature Request can be viewed on the case detail page inside the Community via the “Product Team Details” section of the case.
- Case Manager Review: request is being reviewed by the Support Team
- Escalated to Product Team: request is being reviewed by the Product Team.
- Declined: request does not currently meet the business rationale for development as a feature.
- Roadmap: request is of value, but not a high priority, will be added to the roadmap for future development.
- In Development: request is related to a current work stream.
- Development Complete: request is being schedule for release.
- Released to Production: request is live (see “Fix Version” for the specific release information.
Please contact your Customer Success Lead for further assistance.
Click here to learn how to open a support case.