There are two methods to submit corrected or replacement claims and void claims, depending on if ERAs are used.
Prior to submitting corrected, replacement, or voided claims, be sure to:
- Correct timesheet(s) being replaced before regenerating the claim
- Have the original claim ID number from the payor. Without this internal identifier, the payor will be unable to pinpoint the original claim being modified.
- Please note, corrected and voided claims cannot be sent to the payor until, at minimum, the original claim has been entered into the payor’s system and has been assigned a retrievable claim number.
- Replace all line items on the claim, if replacing a claim.
- i.e. If the original claim had 10 line items and one line needs to be corrected, resend the claim with the corrected line and the other nine lines as they originally appeared on the claim.
- When payors correct claims, they void the original claim and reprocess the claim with all items being resubmitted, including corrected items.
Once claims data has been audited, corrected, replacement, and voided claims can be sent. There are two ways to do so:
- Edit the timesheet and then bulk merge the claim.
- If you received an ERA for the claim, correct the claim from the ERA screen.
To submit corrected or replacement claims:
- Edit the timesheet information to reflect desired changes
- Regenerate the claim being replaced
- Navigate to the Claims module and select Claims Manager
- Click the Actions drop-down on the right-hand side of the claim and select Edit
- Click the Claim tab in the Claims editor

- In the Submission Reason drop-down, the claim will have “1 – Original” selected by default. Click the drop-down and select one of the following:
- 6 – Corrected
- 7 – Replacement
- 8 – Void
- Enter the original claim ID number in the Original Reference No textbox
- Click Save Claim. The claim can now be submitted as usual
Please note, the number with the corresponding Submission Reason and the Original Reference No will populate in box 22 on CMS 1500 forms.
To submit corrected or replacement claims, if an ERA was received for the claim in question:
- Navigate to the Claims module and select ERA List
- Under the Id column, click on the blue CR payment ID number with the service lines you want to edit
- Click the Actions drop-down in the “Services Lines” column and select New corrected claim. This will redirect you to the bulk merge screen, where you can generate the claim, as needed.

- The claim will generate with a Submission Reason of “7 – Replacement.”
- Complete steps 2-8, as directed in the first method above and resubmit as usual
Click here to learn how to regenerate and bulk-merge claims.
Click here to learn how to locate the original claim reference number.