Electronic Visit Verification (EVV)

CR Mobile / Electronic Visit Verification (EVV) CR Mobile and Tellus

Click here to learn more about connecting CentralReach to Tellus.

To utilize both CR Mobile and Tellus:

  1. After signing up for Tellus, a gateway will be set up in CentralReach for each organization.
  2. CR Mobile users must have Visit Verification enabled in each service code.
    • Tellus only allows certain billable codes, such as H2012 BA, H2014 BA, H2014 BA GK, and H2019 BA.
  3. An appointment must be completed in CR Mobile with a geocoded location captured.
  4. Convert the appointment and complete the timesheet.
  5. Generate the claim
    • Please note, Tellus requires line item data by service line. Therefore, claims created must not be combined.
  6. Send the claim to Tellus to generate a rendered (SFTP) file
    • If the file is rejected due to erroneous fields, it will be returned to CentralReach in the “Responses” section of the Claims Manager to be corrected and resent.
  7. If the file is accepted, providers need to log into Tellus’ portal to review and release the claim. Tellus will then convert the file to an 837 claim and send it to Medicaid.
    • Providers can view the status of claims in Tellus’ claim dashboard.

Electronic Visit Verification (EVV) / Scheduling How to Geocode Existing Locations

Existing locations will be geocoded when scheduling a new appointment through the Scheduling module. 

To update existing addresses from the calendar, users must have the (Settings > Manage Own Schedule) permission enabled, located under “Scheduling” in the Permissions module. Users with this permission disabled will see a warning message stating, “Additional permissions are required to update this access, please contact your administrator for further assistance.”

To geocode existing client location addresses:

  1. In an existing appointment, select an address from the Location/Address drop-down
  2. In the “Confirm Location” pop-up, select the address that best matches the selected location and click Update


    • If no search results populate: 
      • Click Don’t see what you’re looking for?
      • Enter the address manually in the “Update Location” pop-up

        • Please note, manually inputted addresses will not be geocoded, unless latitude and longitude values are manually entered.
      • Click Save Location
  1. Click Continue in the “Confirm Location” pop-up to update all appointments with the existing address

Click here to learn more about geocoding in CentralReach.

CR Mobile / Electronic Visit Verification (EVV) Steps for Enabling Electronic Visit Verification (EVV)

To be Electronic Visit Verification (EVV) compliant and properly capture providers’ locations when providing services, the following steps need to be completed in CentralReach and CR Mobile:

  1. Service code properties must have the “Visit Verification” checkbox selected. To enable this property:
    • When editing a service code, select the Visit Verification checkbox under the “Validation” section.
      • When visit verification is enabled, “Enforce Single Timesheet Conversion” and “Requires Schedule Conversion” are automatically enabled and cannot be edited.
      • The “Provider Signature” and “Client Signature” drop-downs will be set to “Required”.
        • Please note, this is an EVV requirement and it is not recommended to change these fields.
      • The service address, provider signature, and client signature are now required fields.
  2. Addresses in existing appointments must be geocoded.
  3. After downloading CR Mobile, users must have the appropriate CR Mobile permissions.
  4. Location services on mobile devices should be “on”.
    • If location services are off, providers’ locations will not be captured.
  5. If users have Electronic Visit Verification enabled, they will receive a warning message, if:
    • They are outside of the service location when starting and ending an appointment.
    • There is no GPS signal or it is turned off.
    • Please note, the warning message will not prevent providers from continuing, but will capture their current longitude and latitude.
  6. Learning trees and sessions/ data must be shared with providers.

Click here to learn more about geocoding.

Click here to learn more about CR Mobile.