Sandata - HI

Electronic Visit Verification (EVV) / Sandata - HI Hawaii Reason Codes

Below are Sandata reason codes accepted by Hawaii:

CR Codes	Sandata HI Codes
CR04: Device malfunctioned	11: Mobile app issue/inoperable
CR05: Staff failed to clock in/clock out	8: Caregiver failed to call in and out – verified services were delivered
CR08: Client cancel/unavailable	2: Member unavailable
CR09: Client failed to verify	3: Member refused verification
CR10: Client refused service	4: Member refused service
CR11: Unsafe environment	15: Unsafe environment
CR13: Service outside the home	14: Service outside the home
CR16: Staff failed to clock in	6: Caregiver failed to call in – verified services were delivered
CR17: Staff failed to clock out	7: Caregiver failed to call out – verified services were delivered
CR18: Client no show	1: Member no show

Electronic Visit Verification (EVV) / Sandata - HI Sandata Hawaii – The Ins and Outs

For CR Mobile users that are providing services to clients using “Med-QUEST Division (MQD),” Sandata will house all data required for Electronic Visit Verification (EVV).

Contact Sandata HI to set up credentials prior to completing appointments in CR Mobile. After receiving credentials, organizations need to contact their Account Manager to enable the necessary feature key.

Connecting CentralReach to Sandata

Click here to learn how to register for Sandata HI and to select CentralReach as your alternate EVV vendor.

Click here for the Sandata and CR Mobile checklist, for required set up and submission steps.