1. What will the new CR Mobile and SSO workflow experience be?
Users can complete their first-time authentication (validating their email) on the browser or in the CR Mobile application. However, since users will be directed to the same SSO website from either experience, CR Mobile users must have an online connection every time they re-authenticate their email address and password.
For first-time authentication, it is recommended for users to validate their email address in CentralReach (browser) prior to signing into CR Mobile.
2. What is “Biometrics”?
Biometrics is the option to use Face ID or Touch ID when signing into CR Mobile. This feature depends on the mobile device’s capabilities. Therefore, if a mobile device does not support Face ID or Touch ID, users will not have the ability to enable this feature.
3. Will I need to do MFA and biometrics every time I use the app?
Yes, biometrics (Face ID/ Touch ID) will need to be completed every time users access the application. Biometrics will “replace” the security code needed to access the application. If biometrics is not set up, users will enter their PIN code when accessing the application.
Biometrics is used in place of the Multi-Factor Authentication (MFA) verification code. If MFA is enabled, CR Mobile users need either an authenticator application or access to an email address when logging in, along with their password and security code. Please note, users must be connected to the Internet when re-authenticating their username and password.