If you have any questions, or need help with your Paya account, contact Paya’s customer care.
Paya Customer Care
Paya’s Customer Care team will provide help and technical support to CentralReach merchant customers.
Click here to learn how to set up your Paya account.
When entering a credit card into the “Payors” section of clients’ profiles, certain credentials are required to save and validate the new card in CentralReach.
The following fields are required to be completed to save the credit card::
- Card Type
- Name on Card
- The Number field must contain a value between 15-16 characters, depending on the type of card
- Security Code
- A valid expiration date in the Expiration field must contain a two-digit month and four-digit year
- The credit card will be accepted until the last day of the expiration month.
Please note, if the credit card entry fields do not meet these credentials, users will receive a validation warning message and cannot save the card.