Tellus is the Electronic Visit Verification (EVV) vendor for Medicaid in select states and regions. CentralReach has an integration to submit claims requiring EVV verification through Tellus. Please route questions, as recommended below.
Please contact Tellus for the following:
- Tellus registration (Sign up here)
- Tellus portal training (View claims training)
- Tellus portal lockouts
- Claim status in Tellus
- Questions about claim reason codes
- Claims that are accepted by Tellus, but rejected by the payor
Contact Tellus using the information below:
- Email Support: ahcabaevv@4tellus.com
- Missing Authorizations: priorauthorizations@4tellus.com
- Tellus BA Customer Support: (833) 622-2422
Please contact CentralReach for the following:
- CR Mobile training (View playbook or online course)
- CR Mobile or CentralReach issues
- Claims that are immediately rejected by Tellus
- Auditing for missing information. The most common missing information for Tellus/ACHA claims include:
- Missing or Incorrect Medicaid ID
- Wrong NPI/EIN
- Missing Date of Birth (DOB)