To view the calendar in CR Mobile:

1. Log in to CR Mobile
2. Click the calendar icon on the upper right-hand side to display a calendar and list of scheduled appointments.
3. Selecting a date will have the appointment list display the scheduled appointments for that specific day. Users can still scroll to view other dates.
4. Click the < > arrows on the calendar to view other months

Click here to learn how to start and end an appointment in CR Mobile.

Click here to learn about the Schedule module in CR Mobile.

1. If users forget the PIN code used to log in, click Forgot PIN code
2. Enter your username and password in the login screen.
3. Users will receive an email to reset their PIN code.

When logging in to CR Mobile, users must enter their username and password and create a PIN code.

To log in to CR Mobile:

1. Open CR Mobile
2. Enter your username and password and select Login
3. Users will be prompted to enter a 6 digit PIN code
4. The PIN code will be used when opening the app in the future
   • If users forget their PIN code, click here.
5. After logging in, the default screen is the appointment screen, which shows all of the provider’s scheduled appointments.

Click here to learn how to start and end appointments.

1. Log in to CR Mobile
2. Select an appointment that is not completed
3. Click Sessions under the “My Tasks” section in the Appointment Details
4. Click the play button to start the session. Users can pause the session by clicking the pause button.
5. Click either Index View or Tree View
6. Tap the branches and start collecting data
7. To graph, swipe left on the target, or click > next to the goal name and select the graph icon on the right-hand side.
   • To graph all in bulk, click Graph ALL at the top of the screen.
     • Please note, if the data is not graphed, and the session is paused, the data will be saved on the device until it is graphed. If the data is not graphed and the session is ended, the data will be lost.

8. When the session is finished, click END SESSION on the left-hand side.

Click here to learn more about the Session module.

If users will be utilizing Electronic Visit Verification (EVV), click here to learn how to enable it before starting an appointment.

To start an appointment:

1. Log in to CR Mobile
2. In the Appointment screen, select Details to view the appointment details:
   • Click the three (…) dots on the right-hand side to cancel the appointment.
   • “My Tasks” includes the Sessions, Signature, and Notes’ sections. Select to complete each section after starting an appointment.
     • Notes will appear on the appointment details page in CentralReach. Please note, this is not a session note.

3. Click Start Appointment at the bottom of the screen

• • A “Location Alert” pop-up will appear if:
    • Users are outside of the 150 meter radius of the service location when starting and ending an appointment.
    • There is no GPS signal or it is turned off.

• • • Selecting Yes will start the appointment.
      • The provider’s location will not be captured and exceptions will appear on the draft timesheet after completing the appointment.
    • Selecting No will prevent users from continuing.

4. If there are no errors when starting the appointment, an “Appointment” pop-up will appear, asking users if they want to start the appointment.

• • If EVV is enabled, the location will be captured.

5. After collecting data, signatures must be captured prior to ending the appointment. Select Signature to capture both the client and provider’s names and signatures. Click Done.

• • The “Signature” section in the Appointment Details screen will then say “Complete”.
  • Provider and client signatures will be saved on the appointment’s timesheet for conversion.

6. Select Notes to add appointment notes and click Done. The “Notes” section will also say “Complete”.

To end an appointment:

1. After completing the appointment, click End Appointment and the “Appointment” pop-up will appear again.
2. Selecting Yes will redirect users to the “Confirm Time Worked” screen. The start time, end time, and length of the appointment will display.
   • Please note, the start and end times can be edited unless EVV is enabled.

3. Review the time details and click Confirm

Any errors collected when starting and ending an appointment will appear in a draft timesheet in the “Draft Timesheet” section of the Billing module. Appointments without errors will be in a timesheet.