Other CentralReach Maintenance Schedule FAQs

Why is CentralReach performing regular platform maintenance?

Standard maintenance is a software industry best practice. It helps software companies provide the best experience possible to their users. CentralReach is no different and we are committed to providing our customers with the best possible experience, and as such will always have regularly scheduled maintenance on our platform. CentralReach is here to support you for the long haul. We are truly excited for the horsepower, stability, and new capabilities that standard maintenance will make possible for you.

What is the maintenance window schedule?

The maintenance window may change from month to month. Changes will be communicated directly to you via email. We strive to schedule maintenance windows after hours, during times when the fewest number of users will be impacted.

What can users expect during a maintenance window?

Users may experience service disruption, being logged out, and/or platform latency during the maintenance window. We apologize for the inconvenience.

What should users do during a maintenance window?

We do not recommend users to work in CentralReach during the maintenance window. We recommend users to log out of CentralReach prior to the start time of the maintenance. If you decide to work in CentralReach during the maintenance window, we recommend that you frequently save information.

How can I find out more about platform maintenance windows?

Please reach out to your Customer Success Team for any other questions about the maintenance window schedule.

Other CR Marketplace: Sunsetting CEUS & RBT Course FAQ

What is removed from the CR Marketplace?

After carefully reviewing our current learning management and training/continuing education functionality, CentralReach has decided to sunset much of CR Marketplace. Effective August 30, we have removed all CEUs and the 40-hour RBT staff trainings from CR Marketplace. You can continue to find CR software courses and goal banks, like IGLR, in the Marketplace.

Will my self-made courses be affected?

No. Any courses that are in customer accounts, including self-made trainings and manuals, will remain in your account and in your network marketplace.

Will the courses in my account be affected?
No. Any courses located in your CentralReach account, will remain in your account. You can continue to take or review them at your leisure.

Will this affect Course Groups?

No – but we’d love to chat with you about a much more streamlined way to deliver training and continuing education content to your staff. Learn more about our turnkey Learning Management System and a growing catalog of 100+ CEUs and trainings.

Will this affect the RBT Feature Key?

No. The RBT feature key will remain as-is. However, the BACB has released new requirements for the 40-hour RBT course that go into effect on November 1, 2019.  The RBT Feature Key course will not meet the new requirements, so we recommend that organizations transition to the all-new, fully interactive 40-Hour RBT course by CentralReach’s educational arm, CR Institute.

Where can I find the 40-Hour RBT course, and all the CEUs for my BACB recertification?

The brand-new 40-Hour RBT course, which meets 2019 BACB requirements, and over 100+ CEUs (and growing) are available at our new Learning Management System. Learn more.

Can I find out more about the new Learning Management System?

Absolutely. The new platform provides your organization with a custom portal, where you can create DYI courses with over 25+ interactive page types, access out-of-the-box reporting on your courses and your learners, and tap into trainings and continuing education curated by CR Institute. Learn more.

Other Sales Tax FAQ

Why are you now applying sales tax on my invoice?

Due to the 2018 Supreme Court decision in South Dakota v Wayfair, companies purchasing software in applicable states must apply sales tax. (Five states do not have state-level sales tax: Alaska, Delaware, Montana, New Hampshire, and Oregon).

Sales tax is required by law. Organizations who are not charged sales tax on their invoice are still responsible for use tax and will need to remit sales tax to their state/locality. In compliance with the SCOTUS decision, and because of CentralReach’s rapid growth and presence across the United States, we are taking responsibility to collect and remit government-mandated sales tax.

I’m a nonprofit, do I have to pay?

It’s wonderful that you’re doing nonprofit work! Please submit your tax exemption form to accounts.receivable@centralreach.com, so that we can get it added to your account. That way, we can ensure you are not charged sales tax.

Is there any action I need to take?

Sales tax will automatically appear on your invoices moving forward. To ensure that sales tax is accurately calculated, please ensure that your billing address is up-to-date. That address is used by our software to determine the appropriate sales tax as determined by your tax jurisdiction.

The contact we have on file for CentralReach invoices will receive an automated email from NetSuite with an invitation to the customer portal. In this customer portal, you can update billing information, download and print invoices, update your credit card information, and more.

To ensure you are taxed correctly, check the billing address on your most recent CentralReach invoice and update it in the customer portal, if needed. If your organization has not received an invitation to the customer portal, please contact your CSL for assistance.

How much will the sales tax be? Can you calculate the sales tax for me?

The sales tax is based on applicable laws in your state and locality. You may be able to estimate sales tax based on the percentage that you pay on similar goods as defined by your state and local tax authorities. As with other goods, your sales tax may change based on the laws in your state and locality. Unfortunately, due to the regular fluctuation of sales tax, we cannot estimate your sales tax.

What should I do if I do not receive my invoice?

Please contact your CSL if you do not receive your invoice via email. In the near future, we will have a customer portal where you can view your invoices in a simple, streamlined way.