Why does the provider not appear when I search for them in claims or when generating claims?
The provider does not appear because their claim settings were not completed.
How to create secondary claims?
Click here.
How to post orphaned data?
Click here.
Why is the “Update FTP Settings for this Gateway” error message displaying?
Click here.
Why can’t I search for an employee during claims generation to add to a claim?
If the user does not have their claims settings completed they cannot be searched for.
Why am I receiving a “Claim can Only be Paid Once” error when trying to make a secondary claim?
This means the claim has been paid more than once. You cannot make a claim from a primary claim with more than one payment. Three main rules for making secondary claims:
- You can only make a secondary claim from a primary claim that has been sent out electronically.
- You can only make a secondary claim from a primary claim that has been returned electronically on a payment file.
- You can only make a secondary claim from a primary claim that has only been paid once.