Why is CentralReach performing regular platform maintenance?

Standard maintenance is a software industry best practice. It helps software companies provide the best experience possible to their users. CentralReach is no different and we are committed to providing our customers with the best possible experience, and as such will always have regularly scheduled maintenance on our platform. CentralReach is here to support you for the long haul. We are truly excited for the horsepower, stability, and new capabilities that standard maintenance will make possible for you.

What is the maintenance window schedule?

The following maintenance window is effective May 1, 2022:

• Tuesday: 3:00 AM – 6:00 AM Eastern US Time
• Thursday: 12:00 AM – 6:00 AM Eastern US Time
• Sunday: 12:00 AM – 8:00 AM Eastern US Time

The maintenance window may change from month to month. Changes will be communicated directly to you via email. We strive to schedule maintenance windows after hours, during times when the fewest number of users will be impacted.

What can users expect during a maintenance window?

Users may experience service disruption, being logged out, and/or platform latency during the maintenance window. We apologize for the inconvenience.

What should users do during a maintenance window?

We do not recommend users to work in CentralReach during the maintenance window. We recommend users to log out of CentralReach prior to the start time of the maintenance. If you decide to work in CentralReach during the maintenance window, we recommend that you frequently save information.

How can I find out more about platform maintenance windows?

Please reach out to your Customer Success Team for any other questions about the maintenance window schedule.