Authorizations

Information about Authorizations

Billing / Authorizations “Authorization Expired or Not Valid for Service Date”

This is most likely due to the fact that the appointment date is past the authorization end date that this appointment was originally coded with. This can occur in cases where a recurring appointment series was accidentally set up past the authorization’s end date. Another explanation is that the appointment series was scheduled to end on the same date as the authorization end date, but the authorization end date was later shortened.

Billing / Authorizations Authorization Report Showing Extra Time in the Pending Column

CentralReach’s Authorization report is a great way of tracking approved, worked, and unused clinical hours. It will show when hours have expired and when you are reaching the end of your bucket of authorized hours. You can view hours in the pending column when there are no scheduled hours.

If you are seeing additional unused time in the Pending column, please check that all appointments have been converted using the full amount of time scheduled.

  • For example, if an appointment is scheduled for two hours, but the converted timesheet is only for one hour, the authorization report will show the unused hour as pending

To remove this pending time from the report, change the duration of the appointment to match the timesheet or vice versa.

Billing / Authorizations Deleted Authorization Still Appearing on Authorization Report

If you can view a deleted authorization file in the Authorization report, this is because the codes within that authorization are either still attached to appointments (indicated by the Pending column) or timesheets (indicated by the Worked column). Clicking on the hyperlinks within these columns will direct you to their corresponding appointments and billing entries, respectively. You will also see “Deleted” next to the authorization name to display its status.

Billing / Authorizations Follow-Up Authorizations

In the “Authorizations” section of the Billing module, expired authorizations can have a “follow-up” authorization. If an authorization has expired with service codes that are exactly the same and the follow-up begins the day after one ends, there will be a “double page” icon on the right-hand side. Clicking the icon will open the follow-up authorization.

Billing / Authorizations Load Totals

Clicking the blue “Load totals” button will automatically calculate/load the totals for the authorized, worked, pending, remaining, and utilization columns.

Billing / Authorizations Tracking and Billing Primary and Secondary Insurance

For tracking and billing primary and secondary payors in CentralReach, it is recommended to:

  1. Set the primary authorization to what the client will be authorized for across both authorizations.
    • Please note, if the secondary insurance offers more authorized hours than the primary, it is up to the organization on how to enter the hours. The primary authorization should always be set to what can be controlled and handled. 
      • For example:
        • The primary payor authorizes 5 hours per with a rate of $100 per appointment
        • The secondary payor authorizes 10 hours per week with a rate of $50 per appointment 
          • Decide to set the authorization to either 5 or 10 hours per week. If 10 hours per week is set, then decide if you can make up the difference in rates for the rest of the 5 hours per week.
  2. Schedule appointments, create timesheets, and generate claims with the primary insurance, and they will pay for their authorized hours.
  3. After all authorized hours for the primary insurance have been used and claims are still being generated, users should receive non-payment responses from the primary payor.
  4. Change the payor in the billing screen for those billing entries from the primary insurance to the secondary insurance.
    • This will update the receivables.
  5. Complete the billing process.