Sandata FAQ

1. Contact information for Sandata. EVV@state.co.us  (855) 871-8780

Sandata Support

For technical issues in CentralReach, open a support case. For EVV specific questions or issues viewing data, contact Sandata for support. Sandata contact information: EVV@state.co.us (855) 871-8780

Viewing the Status of Visit Verification Data

After the Sandata EVV feature is enabled, users with billing permissions can access the “Visit Verification” section of the Billing module to check the status of visit verification data. Please note, Sandata recommends sending visit information every day. It must be sent prior to submitting a claim to Medicaid. To view the status of accepted …

Secondary Billing to Colorado Medicaid

Organizations that are secondary billing to Colorado with Electronic Visit Verification (EVV) need to complete the following steps: Service codes need to be set up to capture visit verification information. Use CR Mobile to complete the appointment and capture EVV information. Finalize draft timesheets, as usual.  Prior to billing the primary/commercial payor, send the completed …

Permissions for Sandata

Users need CR Mobile to access CR Mobile and the appropriate Billing module permissions, specifically (Billing > Visit Verification), to access the “Visit Verification” section of the Billing module.

Sandata and CR Mobile Checklist

To utilize Sandata with CR Mobile, users need to complete the following steps: Contact Sandata (www.colorado.gov/hcpf/evv) to register your request to use CentralReach as your “Provider Choice System” for EVV. Click here to learn how to register for Sandata. Contact your Account Manager to turn on the CentralReach integration to Sandata EVV. In CentralReach: Clients’ …

Registering for Sandata

To register for Sandata: Navigate to www.colorado.gov/hcpf/evv. Choose your third-party provider (CentralReach) as your alternative vendor. When you receive a form, contact CentralReach for “vendor information” details. Attend the Sandata training prior to submitting Electronic Visit Verification (EVV) data. Users must also add CentralReach’s free Sandata EVV integration to their account, so we can turn …

Sandata – The In’s and Out’s

For CR Mobile users that are providing services to clients with the “Colorado HCPF Department of Medicaid” insurance provider, Sandata will house all data required for Electronic Visit Verification (EVV). The Colorado Medicaid has contracted Sandata to be the aggregator for EVV in the state of Colorado. CentralReach is integrated with Sandata to support seamless …

Draft Timesheet Validation Errors

If there are any errors after completing an appointment in CR Mobile, a draft timesheet will be created. The following are common errors that can occur: The authorization and/or service code was invalid, deleted, unauthorized, or expired. The authorization exceeds the maximum hours, units, and/or visits. Service code errors: Required service and admin notes do …

Learners in CR Mobile

In CR Mobile, the “My Learners” module contains a list of learners the provider is assigned to. “Learners” are the clients receiving services and are organized in alphabetical order by first name. An appointment does not have to be scheduled for a provider to view a learner’s sessions. Learners’ names will display and a search …