CR Community

CR Community Add Support Case Reasons

Case Reason Case Definition
Add/ Update User Info Organization needs to make a change or update all imperative information for Admin, change of email address, and anything related to a CR user.
Add Payor/ Enrollment Organization needs to add new payor or insurance into the system.
Feature Request/ Enhancement Organization is looking for a software feature we have yet to roll out or does not currently exist within CentralReach.
General Question Organization has a generalized question about CentralReach not related to the fields above.
Password Support Organization requests support when it comes to password set up, resolution, and general inability to log into the software.
Problem/ Error This option is for 1 off questions that do not fit the above criteria.
Product Defect Organization reports that the system is not working as designed. Potentially a bug in the software.
Report/ Dashboard Request Organization is looking for a report or dashboard to be created.
Request for Training Organization needs support or training on current workflows or features within the software.