A list of insurance companies and plans are contained within CentralReach. If users are trying to add a payor to a client’s profile, but do not see it in the list, check the organization’s accepted insurances list. If users are still unable to locate the insurance company or plan, create a CentralReach Support Case containing the following information:

• Payor (insurance carrier) name
• Payor (insurance carrier) plan 
• Payor (Insurance carrier) address
• Payor ID (for sending claims electronically)
• Case submission type: Indicate whether claims are submitted via OfficeAlly or Waystar (ZirMed).

To add school districts as payors, please provide the following:

• Insurance plan name
• Insurance address
• Type “none” for the Payor Plan 
• Type “none” for the Payor Plan
• Case submission type: select N/A

Click here to learn how to add a payor to a client’s profile.