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CentralReach’s Electronic Gateways

CentralReach sends claims electronically to clearinghouses, using a standard 837P file in a 5010 format that is HIPAA compliant. Return files from the clearinghouses and payors themselves will include 277, 999, and 835 files. Typically, only the 277 and 999 files need to be requested to be turned on. Please confirm if the 835 requires …

Non-Billable Events in CR ScheduleAI

Non-billable events via CR ScheduleAI are visible in users’ draft schedules and can be published to the provider’s calendar: Travel Time: Events marked as travel time contain drive time information (hours, minutes, miles). Start and end times can be adjusted down to the minute. To add a non-billable event, associate specific service codes to non-billable …

Change Healthcare 101

When logging into the Change Healthcare Portal, users will see the home screen and navigation bar. Change Healthcare Home Screen Task Summary: shows the number of active claims that require work completed. Once a claim has been worked, they will be removed from this list. Claims may appear in multiple lists (i.e. a claim can …

How to Switch to Another Clearinghouse Gateway

To switch to another clearinghouse: Reach out to your Account Manager and provide contractual documentation that you are signing up with the desired clearinghouse. Once documentation is provided the Account Manager will activate the clearinghouse. Only Office Ally, Zirmed/Waystar, or Change healthcare can be activated. Retrieve SFTP details from the clearinghouse. Users should contact the …

How to Add Interest Payments to Billing Entries

To add interest payments to a billing entry: Create a service code to use for a billing entry Navigate to the Billing module and select Service Codes Click +Add New and name the service code (e.g., Interest Payment) In the Service Code Properties: Type: Non-Billable Code: Interest Payment Enforce Rate: Default rate can …

How to Set up Automatic ERA Reconciliation

Automatic reconciliation of received Electronic Remittance Acceptance (ERA) payments is now available for organizations to use. The “Automatic ERA Reconciliation” section of the Claims module Settings contains configuration options for automation at the organization level where users can enable and configure their settings. Organizations that do not have the Auto ERA Reconciliation feature enabled will …

Release 7.10 Workflow Updates

Recorded: 1/26/2022 Length: 6:17 minutes This clip includes innovative new features, such as Clinical Data Management, Assign Selected Branch, Address Management, and a new EVV Report, alongside additional enhancements, improvements, and fixes.

Release 7.6 Workflow

Recorded: 7/21/2021 Length: 1 minute This clip includes updates to CR ScheduleAI, Learn, and Timesheets. In addition, Release 7.6 includes an enhancement to CR Mobile Session Notes, allowing users to add additional signatures to accommodate supervisor signature workflows.

Release 7.0 Workflow

Recorded: 3/19/2021 Length: 2:03 minutes This clip provides a brief overview of workflow updates in the 6.9+7.0 release, including EVV, Draft Timesheets, and Email Login updates.