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Sandata FAQ

1. Contact information for Sandata. EVV@state.co.us (855) 871-8780

Sandata Support

For technical issues in CentralReach, open a support case. For EVV specific questions or issues viewing data, contact Sandata for support. Sandata contact information: EVV@state.co.us (855) 871-8780

Permissions for Sandata

Users need CR Mobile to access CR Mobile and the appropriate Billing module permissions, specifically (Billing > Visit Verification), to access the “Visit Verification” section of the Billing module.

Viewing the Status of Visit Verification Data

After the Sandata EVV feature is enabled, users with billing permissions can access the “Visit Verification” section of the Billing module to check the status of visit verification data. Please note, Sandata recommends sending visit information every day. It must be sent prior to submitting a claim to Medicaid. To view the status of accepted …

Secondary Billing to Colorado Medicaid

Organizations that are secondary billing to Colorado with Electronic Visit Verification (EVV) need to complete the following steps: Service codes need to be set up to capture visit verification information. Use CR Mobile to complete the appointment and capture EVV information. Finalize draft timesheets, as usual. Prior to billing the primary/commercial payor, send the completed …

Sandata and CR Mobile Checklist

To utilize Sandata with CR Mobile, users need to complete the following steps: Contact Sandata (www.colorado.gov/hcpf/evv) to register your request to use CentralReach as your “Provider Choice System” for EVV. Click here to learn how to register for Sandata. Contact your Account Manager to turn on the CentralReach integration to Sandata EVV. In CentralReach: Clients’ …

Pop-up Modal for Notes on Timesheets

Recorded: 9/1/2020 Length: 5:35 minutes This short video demonstrates the new, fullscreen popup modal for notes on timesheets, and explains why autosave is being deprecated.

How to Add Service Lines to Timesheets

Recorded: 9/01/2020 Length: 5:16 minutes This short video includes details on the permissions required to add service lines to existing timesheets, and explains the compliance requirements around re-capturing signatures and around appointments or service codes with Visit Verification (EVV) enabled.

How to use CentralReach Community

Recorded: 8/26/2020 Length: 6:23 minutes CentralReach Community is the new site for CentralReach support, escalations, and more. Designated “Support Administrators” can login (or request access), create a case, view cases, open closed cases, and more.