Knowledge Base

Definitions, details and explanations of key CentralReach terminology

User Guides

Comprehensive walk-thrus of CentralReach best practices

Webinars

Watch, learn and listen about different modules and workflows in CentralReach

Personalized Training

Find the best training option for your organization

Coming soon to CentralReach

Stay up to date on our software releases

Check out our recent newsletters

Open Office Hours

Get your questions answered quickly so you can get on with your day.

Most Recent Articles

Breeze through our most recently added articles to see what's new and fresh

Knowledge Base User Guides Webinars

Building a Course in CentralReach’s LMS

Before building a course, organizations must purchase a “Creator Portal” and have Course Builder Admin access in the learning management system (LMS). Click here to login and take the “Course Builder” course, and for documentation on page and assessment types.

Data Collection

Routines, trials, and combined graphs are “session types” used for data collection. When building programming, clinicians can use these session types to show technicians collecting data a particular view. Routines Routines are used for skills to appear during specific times. For instance, “turn-taking” can be listed as a routine, so the technician will collect data …

CR Essentials Support

Click here for CR Essentials’ help guides and release notes.

How to Download the Resources Report

The Resources report contains all data in the Files module. To download the Resources report: Navigate to the Files module and select All Files Select any desired filters to filter the screen Click the cloud icon on the right-hand side and select CSV or Text file Click Download in the “Export” pop up to download …

How to Download the Payor Report

The Payor report contains all of the information found in the “Payor” section of clients’ profiles. To download the Payor report: Navigate to the Insights (Reporting) module and select Report Home Click the Client tab under “Reports” and select Payor Export Click the Download icon Click Download in the “Export” pop up to download the …

How to Download the Goals List Report

The Goals List report contains all of the data found in the Goals List under the Learn module. To download the Goals List report: Navigate to the Learn module, select Clinical, and then Goals List Select any desired filters to filter the screen Click the cloud icon on the right-hand side and select CSV or …

Adding Blackout Dates

Recorded: 9/17/19 Length: 6:21 minutes This clip reviews CentralReach’s new scheduling feature, adding blackout dates. Click here to learn how to set up blackout dates.

Restrict Place of Service Based on Authorizations

Recorded: 9/17/19 Length: 4:48 minutes This clip reviews CentralReach’s new scheduling feature, restricting Place of Service in authorizations. Click here to learn how to enforce a Place of Service in a service code. Click here for Scheduling module permissions.

Restrict Scheduling by Authorizations

Recorded: 9/17/19 Length: 3:00 minutes This clip reviews the new scheduling permission, (Appointments > Override Authorization Limits), to prevent users from scheduling appointments beyond clients’ authorization limits. Click here for Scheduling module permissions.