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CR Insights: Advanced Business Intelligence

CR Insights: Advanced Business Intelligence Documentation Report Writer Field Mapping (BETA)

Time Zone Permissions

Time zones default to geolocated addresses found within appointments. Users cannot edit time zone defaults unless they have the following permissions enabled in the Permissions module: (Scheduling > Access): Basic access to the Scheduling module. (Appointments > Allow Edit Timezone): Allows users to edit time zones in appointments. Click here to learn more about time …

Checking Client Eligibility on Change Healthcare

CentralReach users can check client eligibility / insurance verification on the Change Healthcare portal, ConnectCenter. Please log in to the ConnectCenter and click Verification > New Eligibility Requests. For step-by-step instructions on the five steps to client eligibility, log in to the ConnectCenter and read the help article here. Please note, Eligibility response data can …

ABC Data Collection in CR Mobile

Providers can collect ABC Data when using CR Mobile. Please note, users must create ABC templates in CentralReach prior to collecting data in CR Mobile. To collect ABC Data: After logging in to CR Mobile and starting an appointment, select a session. When users start collecting data, an ABC Data Collection icon will display and …

Enrolling Payors on Change Healthcare

When using a clearinghouse, many payors require that you enroll with them to state where your claims are sent through, and especially where your ERA should be sent to. Most payors require enrollment at least for remit. To enroll payors on Change Healthcare: Log in to the ConnectCenter and click Payer Search This shows which …

Adding Users to Change Healthcare

To use Change Healthcare, our partner for electronic claims clearinghouse, please contact your account manager or email sales@centralreach.com. Once CentralReach has set you up with a Change Healthcare ConnectCenterTM login, an admin user can create new user accounts: In an Admin account, click Admin and User Management Click Create Enter all required user information Click …

Pop-up Modal for Notes on Timesheets

Recorded: 9/1/2020 Length: 5:35 minutes This short video demonstrates the new, fullscreen popup modal for notes on timesheets, and explains why autosave is being deprecated.

How to Add Service Lines to Timesheets

Recorded: 9/01/2020 Length: 5:16 minutes This short video includes details on the permissions required to add service lines to existing timesheets, and explains the compliance requirements around re-capturing signatures and around appointments or service codes with Visit Verification (EVV) enabled.

How to use CentralReach Community

Recorded: 8/26/2020 Length: 6:23 minutes CentralReach Community is the new site for CentralReach support, escalations, and more. Designated “Support Administrators” can login (or request access), create a case, view cases, open closed cases, and more.