When re-submitting a claim, the original reference number of the claim may be required by the gateway. In this case, the Original Reference Number, also called Payor Claim Control Number, is assigned by the payer and the only way to locate it is via the payer. In the Claims Manager, you can find each claim’s original reference number by opening the specific claim, selecting the Claim tab in the sub-menu, then selecting Details below it.


However, if the claim was exported, there are other ways to find the reference number. If the claim was exported as a .pdf file, then the reference number can simply be found in the Original Ref. No. box next to the Box 22.


If the claim was exported as a data dump, then the number will have to be searched for using a different method. The term Original Reference Number is changed to PayerClaimControlNumber in the data dump.