Two-Factor Authentication

Two-factor authentication (2FA) adds an extra layer of security to your CentralReach account by requiring access to your phone or mobile device, in addition to your password.

Dashboard / My Profile / Two-Factor Authentication Set Up 2FA

To enable Two-Factor Authentication (2FA) on your CentralReach account:

  1. Log in to CentralReach or navigate to the Dashboard Module  and select Home.
  2. Click the My Profile tab on the top of My Dashboard.
  3. Click Login & Access.
  4. Click Set Up Two-Factor Authentication.

5. Two options will expand, for you to set up 2FA via text messaging or via code generator:

1) To set up via text message (SMS):

  • Enter your mobile phone number in the your cell # field and click Verify This Number. 
  • You will receive a text message with a six digit verification code. It may take up to two minutes to receive the code. If you need a new code, click Resend Verification Code.
  • Enter the verification code, and click Verify Code.

2) To set up via a code generator app (CR Recommended):

  • Install a code generator app on your mobile device.
  • Click the Set up a Code Generator App link.
  • Open the code generator app, and scan the bar code displayed or enter the Secret Key below the bar code.
  • Enter the Verification Key provided by the code generator app, and click Confirm.

6. Click Update Login Information.

 

To learn more about 2FA, click here.

To learn how to log in to CentralReach after configuring 2FA on your account, click here.

Dashboard / My Profile / Two-Factor Authentication Login to CentralReach After Setting Up 2FA

Once you enable Two-Factor Authentication (2FA) on your CentralReach account, you will be prompted to enter a verification code every time you log in to your account.

To log in to CentralReach after setting up 2FA:

  1. Go to members.CentralReach.com
  2. Enter your username and password and click Login to CentralReach
    1. If you have 2FA set up via text message, you will receive a code via SMS.
    2. If you have 2FA set up via a code generator app, open the app to retrieve your code.
  3. Enter the 6 digit verification code.

4. Click Login Securely.

If the code expired while you are logging in, go back to the login page and enter your credentials again to receive a new code and proceed.

If you lost your phone and are unable to login to your account, contact your organization to request 2FA to be disabled.  To learn how to disable 2FA, click here.

Dashboard / My Profile / Two-Factor Authentication Change my 2FA Device or App

To change your Two-Factor Authentication (2FA) mobile phone number or the authentication app you use for 2FA:

  1. Log into CentralReach or navigate to the Dashboard Module  and select Home.
  2. Click the My Profile tab on the top of the page.
  3. Click Login & Access.
  4. Click the Two Factor Authentication button.

5. Two options will expand, for you to update your 2FA set up:

1) To update your phone number or change from a code generator app to text message authentication (SMS):

  • Enter a new mobile phone number in the your cell # field and click Verify This Number. 
    • If you currently have 2FA set up via code generator app, confirm you want to change your existing 2FA, by clicking Yes on the confirmation pop up.

  • You will receive a text message with a six digit verification code. It may take up to two minutes to receive the code. If you need a new code, click Resend Verification Code.
  • Enter the verification code, and click Verify Code.

2) To change your code generator app or change from text message authentication to a code generator app (CR Recommended):

  • Install a code generator app on your mobile device.
  • Click the Set up a Code Generator App link.
  • Confirm you want to change your existing 2FA, by clicking Yes on the confirmation pop up.

  • Open the code generator app, and scan the bar code displayed or enter the Secret Key below the bar code.
  • Enter the Verification Key provided by the code generator app, and click Confirm.

6. Click Update Login Information.

Dashboard / My Profile / Two-Factor Authentication How to Disable 2FA

To disable Two-Factor Authentication (2FA) on your CentralReach account:

  1. Log into CentralReach or navigate to the Dashboard Module  and select Home.
  2. Click the My Profile tab on the top of the page.
  3. Click Login & Access.
  4. Click the Two Factor Authentication button.

5. Click Remove Two-Factor Authentication.

6. Confirm you want to remove Two-Factor Authentication by clicking Yes on the confirmation pop up.

To learn how to disable 2FA for an employee in your organization, click here.

Dashboard / My Profile / Two-Factor Authentication How do I Access CentralReach if I Lost My Phone and Have 2FA?

If you lost the mobile device used to authenticate your CentralReach account, contact your organization to have them disable Two-Factor Authentication (2FA) on your account. CentralReach support is not able to disable 2FA on your account.

To learn how to disable 2FA for employees, click here.

Dashboard / My Profile / Two-Factor Authentication How to Disable 2FA for an Employee

If an employee lost his/her mobile phone and has Two-Factor Authentication (2FA) enabled, they won’t be able to login to CentralReach and only the Org Account can disable 2FA for the employee to be able to login to CentralReach.

To disable 2FA for an employee:

  1. Navigate to the Contacts Module and select Employees & Co-Workers.
  2. Search for the employee or click the employee’s name in the grid.
  3. Click the Profile tab on the top of the page.
  4. Click Login & Access.
  5. Click the Two Factor Authentication button.

5. Click Remove Two-Factor Authentication.

6. Confirm you want to remove Two-Factor Authentication by clicking Yes on the confirmation pop up.

To learn how to view the organization’s employees that have 2FA enable, click here.

Dashboard / My Profile / Two-Factor Authentication Have My Employees Enabled 2FA?

To view if your employees have enabled Two-Factor Authentication (2FA) on their CentralReach account:

  1. Navigate to the Contacts  Module and select Employees & Co-Workers.
  2. Click the filter  icon on the top left hand-side of the page if the section is not already expanded on your screen.
  3. Click the Filters tab.
  4. Click  Profile/Set up.
  5. Go to Two-Factor Authentication:
    • Click Yes to add a filter and show all users who have 2FA enabled.
    • Click No to to add a filter and show all users who have 2FA disabled.

To check if an employee has 2FA enabled:

  1. Navigate to the Contacts  Module and select Employees & Co-Workers.
  2. Click the employee name on the contacts grid.
  3. Click the Profile tab.
  4. Click  Login & Access and view the button next to Two-factor Authentication:
    • If the employee has a  Set Up Two-Factor Authentication, it means the employees has 2FA disabled.
    • If the employee has Using Texts/Authenticator App, Click to Change, it means the employee has 2FA enabled.

To learn more about 2FA, click here.