ReachMe

Messages / ReachMe ReachMe

ReachMe is CentralReach HIPAA compliant chat messaging tool, designed for organization staff to securely communicate and chat within the CentralReach system.

Messages / ReachMe Start a ReachMe Chat

ReachMe can be accessed to start a chat from the open chat  icon on the top right hand-side of CentralReach, or from the  Messages module.

To start a chat from the open chat  icon:

  1. While on any module or screen in CentralReach, click the open chat  icon on the top right corner of CentralReach
  2. Your most recent chat conversation will be displayed. Proceed to step 7 to continue chatting with this contact. Otherwise, proceed to step 3.
  3. Click the contact name on the top left corner of the chat box to switch chats and select another contact with whom you have recently chatted with. Proceed to step 7 to continue chatting with the contact selected. Otherwise, proceed to step 4.
  4. Click the  icon on the right hand-side of the chat box to start a new chat with a contact not listed on the drop-down
  5. Enter the name of the contact you would like to start a chat with or click the contact’s name on the list of Recent Conversations. You can click to create a group chat with up to 6 contacts.
  6. Click Start Chat
  7. Start typing your message on the Type a message… field, press Enter on your keyboard or click the  icon on the right hand-side

To start a chat from the   Messages module:

  1. Navigate to the Messages module and select  ReachMe
  2. Click Start a Chat on the top of the left hand side panel
  3. Enter the name of the contact you would like to start a chat with, or click the contact’s name on the list of Recent Conversations. You can click to create a group chat with up to 6 contacts.
  4. Click Start Chat
  5. Start typing your message on the Type a message… field and press Enter on your keyboard or click Send Chat

Messages / ReachMe View your ReachMe Chats

To view your ReachMe chats:

  1. Navigate to the  Messages module and select ReachMe
  2. All your contacts and recent chats will be displayed on the left hand side Sidebar panel
  3. Click any contact name to open the chat and view the chat history