Insurance Verification

Claims / Insurance Verification Entering Office Ally Insurance Verification Credentials

Once you’ve requested your credentials from Office Ally and have also requested CentralReach to turn on the insurance verification functionality within your account, the organization account and the employees with the proper permissions (Insurance>Manage Verification Details and Insurance>Request Verification), will need to configure their account to do insurance verification. To configure the employee account:

  1. Navigate to the  Dashboard module and select Home
  2. Click My Profile on top of My Dashboard
  3. Click the Settings tab
  4. Click Insurance Verifications
  5. Enter the following information, which you should have received from Office Ally:
    • Sender ID (ISA06)
    • Username
    • Password
    • Confirm Password
  6. Enable Insurance Verification Requests: click to enable 
  7. Click Save Settings

***Please note that CentralReach charges $0.10 per individual insurance verification on top of any Office Ally charges, and Office Ally will invoice each organization separately.***

Claims / Insurance Verification Signing up for Insurance Verification with Office Ally

To sign up for insurance verification with Office Ally please follow the steps below:

  1. Contact your CentralReach Customer Support Specialist to receive the service details and to turn on the functionality in your organization’s account. CentralReach charges $0.10 per individual insurance verification on top of any Office Ally charges, and Office Ally will invoice each organization separately.
  2. Complete the Office Ally REAL TIME Eligibility Request (270/271) User Agreement https://cms.officeally.com/OfficeAlly/Forms/Forms/RealTime_Eligibility_Request_User_Agreement.pdf?ver=2016-11-11-133158-470
  3. Email the agreement to Sheila.Odeen@officeally.com
  4. Within the email include which connectivity method you will be using – AS2 over HTTP
  5. Office Ally will send credentials within 24 – 48 hours.  These credentials will be different than any other credentials you may have received previously to log in to Office Ally or to send claims
  6. Once your credentials are received, the organization account and the employees with the proper permissions (Insurance>Manage Verification Details and Insurance>Request Verification), will need to configure their account to do insurance verification. To configure the employee account:
    1. Navigate to the  Dashboard module and select Home
    2. Click My Profile on top of My Dashboard
    3. Click the Settings tab
    4. Click Insurance Verifications
    5. Enter the following information, which you should have received from Office Ally:
      • Sender ID (ISA06)
      • Username
      • Password
      • Confirm Password
    6. Enable Insurance Verification Requests: click to enable 
    7. Click Save Settings