To open a “Support Ticket” for CentralReach Support Specialist to review, open the page that you have a question about* and click on your account name in the top right corner. Then click on “Open a Support Ticket.”
* It is recommended you open the ticket on the page you have questions about, because it automatically takes a screenshot for us to use when troubleshooting your ticket.
In the window that pops up, fill out the relevant information concerning your request. A description of each can be found below.
- For Ticket Type: Select “User Training” if you are unsure about how to use a feature. Select “Technical” if you are receiving an error message.
- For Module: Select the area of CentralReach that best relates to the request.
- For Description: Enter a detailed explanation of the support request you are submitting. For example, if you are trying to share a learning tree with a contact and are having issues, please include the client ID number in the description.
To review the status of the support request you have submitted, click on your name in the top right corner and select “View support Tickets.”
This will open your task module and list the current open tickets. To review a ticket, click on the task. From here you can review any comments that the CentralReach Support Specialist team has added to your ticket and communicate directly by adding comments. It is recommended that you check here after opening a ticket, as a Support Specialist may comment on the ticket to request additional information.
Last Updated: 1/23/2017